IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i19p12436-d929598.html
   My bibliography  Save this article

Employee Attitudes towards Employee Evaluation Systems in the Utility Sector: A Case Study of Sewage and Water Supply Ltd., Rybnik, Poland

Author

Listed:
  • Aleksandra Kuzior

    (Department of Applied Social Sciences, Faculty of Organization and Management, Silesian University of Technology, 26-28 Roosevelt St., 41-800 Zabrze, Poland)

  • Józef Ober

    (Department of Applied Social Sciences, Faculty of Organization and Management, Silesian University of Technology, 26-28 Roosevelt St., 41-800 Zabrze, Poland)

  • Janusz Karwot

    (Sewage and Water Supply Ltd., Pod Lasem 62, 44-210 Rybnik, Poland)

Abstract

Employee evaluations are an extremely important element of human resource management. On the one hand, many studies have confirmed their indispensability, and on the other hand, they have been described as the most controversial elements of management that can lead to many conflict situations in an organization. The present study aimed to assess the attitudes of employees toward employee evaluation systems using the example of PWiK Rybnik (Sewage and Water Supply Rybnik). The municipal sector, and especially water and sewage companies, are characterized by an approach to the provision of services from a natural monopoly perspective. The above situation enforces in the sphere of management certain behaviors towards employees and may affect attitudes towards the employee evaluation system. This study assumed the hypothesis that employee attitudes toward the employee evaluation system are skeptical. A diagnostic survey method with a questionnaire technique was used to verify the hypothesis and answer the formulated research questions. The survey questionnaire consisted of 16 mixed questions, including four to collect anonymous sociodemographic information. The results of the conducted survey were subjected to statistical and descriptive analysis. Based on the analyses performed, it could be concluded that the employees expected constructive feedback from their supervisors, and traditional employee evaluation via a form was often viewed as its negation. Evaluations should also take into account social factors, as people are definitely more motivated and inspired by a constructive conversation than by a form presenting quantitative data.

Suggested Citation

  • Aleksandra Kuzior & Józef Ober & Janusz Karwot, 2022. "Employee Attitudes towards Employee Evaluation Systems in the Utility Sector: A Case Study of Sewage and Water Supply Ltd., Rybnik, Poland," Sustainability, MDPI, vol. 14(19), pages 1-25, September.
  • Handle: RePEc:gam:jsusta:v:14:y:2022:i:19:p:12436-:d:929598
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/19/12436/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/2071-1050/14/19/12436/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Magdalena M. Stuss & Zbigniew J. Makieła & Izabela Stańczyk, 2020. "Role of Competences of Graduates in Building Innovations via Knowledge Transfer in the Part of Carpathian Euroregion," Sustainability, MDPI, vol. 12(24), pages 1-21, December.
    2. DeNisi, Angelo S. & Pritchard, Robert D., 2006. "Performance Appraisal, Performance Management and Improving Individual Performance: A Motivational Framework," Management and Organization Review, Cambridge University Press, vol. 2(2), pages 253-277, July.
    3. Aleksandra Kuzior & Mariya Sira, 2022. "A Bibliometric Analysis of Blockchain Technology Research Using VOSviewer," Sustainability, MDPI, vol. 14(13), pages 1-15, July.
    4. Angelo S. DeNisi & Robert D. Pritchard, 2006. "Performance Appraisal, Performance Management and Improving Individual Performance: A Motivational Framework," Management and Organization Review, The International Association for Chinese Management Research, vol. 2(2), pages 253-277, July.
    5. Adriana Ana Maria Davidescu & Alexandra Beiu & Mihaela Mosora, 2020. "Are Romanian Employees Satisfied with Their Jobs, with the Performance Evaluation Process? An Empirical Analysis Among Employees from Public Versus Private Sector," Springer Proceedings in Business and Economics, in: Silvia L. Fotea & Ioan Ş. Fotea & Sebastian A. Văduva (ed.), Challenges and Opportunities to Develop Organizations Through Creativity, Technology and Ethics, chapter 0, pages 287-298, Springer.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sajid Hussain Awan & Nazia Habib & Chaudhry Shoaib Akhtar & Shaheryar Naveed, 2020. "Effectiveness of Performance Management System for Employee Performance Through Engagement," SAGE Open, , vol. 10(4), pages 21582440209, October.
    2. Decramer, Adelien & Audenaert, Mieke & Van Waeyenberg, Thomas & Claeys, Tine & Claes, Claudia & Vandevelde, Stijn & van Loon, Jos & Crucke, Saskia, 2015. "Does performance management affect nurses’ well-being?," Evaluation and Program Planning, Elsevier, vol. 49(C), pages 98-105.
    3. Houldsworth, Elizabeth & Marra, Marianna & Brewster, Chris & Brookes, Michael & Wood, Geoffrey, 2021. "Performance appraisal and MNEs: The impact of different capitalist archetypes," International Business Review, Elsevier, vol. 30(5).
    4. Hada Izabela Diana & Burja Vasile, 2018. "Interference Between Profit And Cash-Flow In Evaluating Economic Performance," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 3, pages 96-101, June.
    5. Bayo-Moriones, Alberto & Galdon-Sanchez, Jose Enrique & Martinez-de-Morentin, Sara, 2016. "Competitive Strategy, Performance Appraisal and Firm Results," IZA Discussion Papers 10041, Institute of Labor Economics (IZA).
    6. Emanuele Gabriel Margherita & Ilenia Bua, 2021. "The Role of Human Resource Practices for the Development of Operator 4.0 in Industry 4.0 Organisations: A Literature Review and a Research Agenda," Businesses, MDPI, vol. 1(1), pages 1-16, April.
    7. Rajesh Kumar Upadhyay & Khaliqur Rehman Ansari & Pankaj Bijalwan, 2020. "Performance Appraisal and Team Effectiveness: A Moderated Mediation Model of Employee Retention and Employee Satisfaction," Vision, , vol. 24(4), pages 395-405, December.
    8. Rawan Alafeshat & Cem Tanova, 2019. "Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry," Sustainability, MDPI, vol. 11(22), pages 1-21, November.
    9. Donghun Yoon, 2021. "How Can Personnel Performance Evaluation Systems Be Improved?," SAGE Open, , vol. 11(1), pages 21582440209, January.
    10. Flora F. T. Chiang & Thomas A. Birtch, 2010. "Appraising Performance across Borders: An Empirical Examination of the Purposes and Practices of Performance Appraisal in a Multi‐Country Context," Journal of Management Studies, Wiley Blackwell, vol. 47(7), pages 1365-1393, November.
    11. Anupriya Singh & Tanuja Agarwala, 2011. "Software Services Industry Context and Performance Management," Vision, , vol. 15(1), pages 49-59, March.
    12. S. Panda* & M. Waris & K. Asadullah & U. Mehfooz & A. Q. Adeleke, 2018. "Analyzing Factors Attributing To Effectiveness of Performance Management System of a Manufacturing Industry," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 907-914:6.
    13. Dilbar Hassan Ch & Rakhshanda Maqsood & Snawer Gill, 2018. "A Study of a Casual relationship between Performance Appraisal and Employee’s Performance: Evidence from the Textile Sector in Faisalabad," Journal of Education and Vocational Research, AMH International, vol. 9(1), pages 44-50.
    14. Md Murad Miah & Dr Nor Intan Adha Hafit, 2019. "A Proposed Framework Model of the Relationship between Organizational Culture, Work Engagement, and Employee Performance at Airasia Berhad," Business and Economic Research, Macrothink Institute, vol. 9(4), pages 69-78, December.
    15. Rajib Narayan Sahu & Lalatendu Kesari Jena & Subhas Chandra Parida, 2014. "Performance Management System as a Predictor of Organizational Effectiveness: Insights from Indian Manufacturing Industries," Jindal Journal of Business Research, , vol. 3(1-2), pages 137-152, June.
    16. Selvarajan, T.T. & Singh, Barjinder & Solansky, Stephanie, 2018. "Performance appraisal fairness, leader member exchange and motivation to improve performance: A study of US and Mexican employees," Journal of Business Research, Elsevier, vol. 85(C), pages 142-154.
    17. Outila, Virpi & Fey, Carl F., 2022. "“We have performance appraisal every day and every hour”: Transferring performance management to Russia," Journal of International Management, Elsevier, vol. 28(2).
    18. HADA Izabela Diana & MIHALCEA Mihaela Maria, 2020. "The Importance Of Profitability Indicators In Assessing The Financial Performance Of Economic Entities," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(1), pages 219-228, July.
    19. Ida Nuraida, 2017. "Employee Performance Management Framework for Medium-Sized Enterprises of Agrotourism Sector," Noble International Journal of Business and Management Research, Noble Academic Publsiher, vol. 1(4), pages 74-93, April.
    20. Navin Gazanchand Matookchund & Renier Steyn, 2020. "Performance Appraisal as an Antecedent to Innovation: an Analysis of Its Relative Importance," International Journal of Human Resource Studies, Macrothink Institute, vol. 10(2), pages 120-120, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:19:p:12436-:d:929598. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.