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Distribution Differentiation and Influencing Factors of the High-Quality Development of the Hotel Industry from the Perspective of Customer Satisfaction: A Case Study of Sanya

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  • Yong Ma

    (School of Tourism, Hainan University, Haikou 570228, China
    Tourism Development and Management Research Center, Key Research Institute of Humanities & Social Sciences of Hubei Provincial Department of Education, Wuhan 430062, China
    Tourism Development Institute, Hubei University, Wuhan 430062, China
    Hainan Provincial Tourism Research Base, Haikou 570228, China)

  • Hang Li

    (School of Tourism, Hainan University, Haikou 570228, China
    Hainan Provincial Tourism Research Base, Haikou 570228, China)

  • Yun Tong

    (School of Tourism, Hainan University, Haikou 570228, China
    Hainan Provincial Tourism Research Base, Haikou 570228, China)

Abstract

Achieving customer satisfaction is an important goal of the high-quality development (HQD) of the hotel industry. The purpose of this study is to summarize the spatial distribution characteristics and influencing factors of the HQD of the hotel industry to better help improve hotel customer satisfaction and realize the HQD of the hotel industry. Taking Sanya as an example, this study applied kernel density analysis, grid analysis and a geographically weighted regression (GWR) model to reveal the distribution characteristics and influencing factors of the HQD of the hotel industry. The research results show that (1) from 2010 to 2020, both budget hotels and luxury hotels showed an increasing trend year by year and the degree of spatial agglomeration was continuously strengthened. (2) The overall HQD of the hotel industry in Sanya is at a medium to high level, but the development between different regions is unbalanced. The HQD level of the hotel industry in the eastern part of the city is better than that in the western region. (3) There are significant differences in the HQD level and its spatial distribution characteristics of budget hotels and luxury hotels. (4) Hardware facilities, price levels, market popularity and traffic conditions have a positive impact on the HQD level of the hotel industry, while hotel scale and business prosperity have a negative impact on the HQD level of the hotel industry. The public service level does not pass the significance test. The conclusions of this study can provide theoretical reference for the decision-making of HQD of urban tourism.

Suggested Citation

  • Yong Ma & Hang Li & Yun Tong, 2022. "Distribution Differentiation and Influencing Factors of the High-Quality Development of the Hotel Industry from the Perspective of Customer Satisfaction: A Case Study of Sanya," Sustainability, MDPI, vol. 14(11), pages 1-20, May.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:11:p:6476-:d:823912
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