Identifying Service Opportunities Based on Outcome-Driven Innovation Framework and Deep Learning: A Case Study of Hotel Service
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- Hanyang Luo & Wugang Song & Wanhua Zhou & Xudong Lin & Sumin Yu, 2023. "An Analysis Framework to Reveal Automobile Users’ Preferences from Online User-Generated Content," Sustainability, MDPI, vol. 15(18), pages 1-29, September.
- Justyna Witkowska & Sylwia Stachowska, 2021. "Competencies of Sales Employees as a Determinant of the Quality of Provided Services Based on the Insurance Market," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 841-855.
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Keywords
customer needs identification; job-to-be-done ; service job map; subject-action-object (SAO); natural language processing (NLP); bidirectional encoder representations from transformers (BERT); attention network;All these keywords.
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