IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v9y2017i8p1386-d107206.html
   My bibliography  Save this article

SAO-Based Semantic Mining of Patents for Semi-Automatic Construction of a Customer Job Map

Author

Listed:
  • Joohyung Lim

    (Department of Industrial and Management Engineering, Pohang University of Science and Technology, Pohang, Gyeongsangbuk-do 37673, Korea)

  • Sungchul Choi

    (Department of Industrial and Management Engineering, Gachon University, Seongnam, Gyeonggi-do 13120, Korea)

  • Chiehyeon Lim

    (School of Management Engineering, Ulsan National Institute of Science and Technology, Ulsan 44919, Korea)

  • Kwangsoo Kim

    (Department of Industrial and Management Engineering, Pohang University of Science and Technology, Pohang, Gyeongsangbuk-do 37673, Korea)

Abstract

The Outcome-Driven Innovation (ODI) method based on the ‘Jobs-to-be-done’ concept is very useful in the identification of unmet customer needs and has been adopted widely in the industry. The Job Map, a tool of the ODI method, is used to understand customers by defining their behavioral process. Complications must be overcome before the Job Map can be applied to the specific problem in question, such as a time-consuming process, dealing with a large amount of data, and experts’ biased work. To solve these problems, this study develops a patent mining-based method based on the subject-action-object (SAO) structure to support the creation of a Job Map by semi-automatizing data collection and analysis. This effort at better utilizing computers in customer analysis for product design will contribute to expanding computerized methods for solving design and engineering problems in practice.

Suggested Citation

  • Joohyung Lim & Sungchul Choi & Chiehyeon Lim & Kwangsoo Kim, 2017. "SAO-Based Semantic Mining of Patents for Semi-Automatic Construction of a Customer Job Map," Sustainability, MDPI, vol. 9(8), pages 1-17, August.
    • Handle: RePEc:gam:jsusta:v:9:y:2017:i:8:p:1386-:d:107206
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/9/8/1386/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/9/8/1386/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Janghyeok Yoon & Hyunseok Park & Kwangsoo Kim, 2013. "Identifying technological competition trends for R&D planning using dynamic patent maps: SAO-based content analysis," Scientometrics, Springer;Akadémiai Kiadó, vol. 94(1), pages 313-331, January.
    2. Sungchul Choi & Hyunseok Park, 2016. "Investigation of Strategic Changes Using Patent Co-Inventor Network Analysis: The Case of Samsung Electronics," Sustainability, MDPI, vol. 8(12), pages 1-13, December.
    3. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 3.
    4. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 2.
    5. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 2.
    6. Ibusuki, Ugo & Kaminski, Paulo Carlos, 2007. "Product development process with focus on value engineering and target-costing: A case study in an automotive company," International Journal of Production Economics, Elsevier, vol. 105(2), pages 459-474, February.
    7. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 4.
    8. Janghyeok Yoon & Kwangsoo Kim, 2011. "Identifying rapidly evolving technological trends for R&D planning using SAO-based semantic patent networks," Scientometrics, Springer;Akadémiai Kiadó, vol. 88(1), pages 213-228, July.
    9. Hyunseok Park & Janghyeok Yoon, 2015. "A chance discovery-based approach for new product–service system (PSS) concepts," Service Business, Springer;Pan-Pacific Business Association, vol. 9(1), pages 115-135, March.
    10. Jaehyun Choi & Dongsik Jang & Sunghae Jun & Sangsung Park, 2015. "A Predictive Model of Technology Transfer Using Patent Analysis," Sustainability, MDPI, vol. 7(12), pages 1-21, December.
    11. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 4.
    12. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 3.
    13. Li-Hsing Shih & Yen-Ting Lee & Fenghueih Huarng, 2016. "Creating Customer Value for Product Service Systems by Incorporating Internet of Things Technology," Sustainability, MDPI, vol. 8(12), pages 1-16, November.
    14. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 1.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Lim, Chiehyeon & Kim, Kwang-Jae, 2018. "Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes," Journal of Retailing and Consumer Services, Elsevier, vol. 45(C), pages 142-151.
    2. Chiehyeon Lim & Paul P. Maglio, 2018. "Data-Driven Understanding of Smart Service Systems Through Text Mining," Service Science, INFORMS, vol. 10(2), pages 154-180, June.
    3. Sunghyun Nam & Sejun Yoon & Nagarajan Raghavan & Hyunseok Park, 2021. "Identifying Service Opportunities Based on Outcome-Driven Innovation Framework and Deep Learning: A Case Study of Hotel Service," Sustainability, MDPI, vol. 13(1), pages 1-25, January.
    4. Jason Jihoon Ree & Cheolhyun Jeong & Hyunseok Park & Kwangsoo Kim, 2019. "Context–Problem Network and Quantitative Method of Patent Analysis: A Case Study of Wireless Energy Transmission Technology," Sustainability, MDPI, vol. 11(5), pages 1-18, March.
    5. Lim, Chiehyeon & Kim, Ki-Hun & Kim, Min-Jun & Heo, Jun-Yeon & Kim, Kwang-Jae & Maglio, Paul P., 2018. "From data to value: A nine-factor framework for data-based value creation in information-intensive services," International Journal of Information Management, Elsevier, vol. 39(C), pages 121-135.
    6. Junegak Joung & Kiwook Jung & Sanghyun Ko & Kwangsoo Kim, 2018. "Customer Complaints Analysis Using Text Mining and Outcome-Driven Innovation Method for Market-Oriented Product Development," Sustainability, MDPI, vol. 11(1), pages 1-14, December.
    7. Jie Hu & Shaobo Li & Jianjun Hu & Guanci Yang, 2018. "A Hierarchical Feature Extraction Model for Multi-Label Mechanical Patent Classification," Sustainability, MDPI, vol. 10(1), pages 1-22, January.
    8. Liang Hou & Roger J. Jiao, 2020. "Data-informed inverse design by product usage information: a review, framework and outlook," Journal of Intelligent Manufacturing, Springer, vol. 31(3), pages 529-552, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Taeyeoun Roh & Yujin Jeong & Byungun Yoon, 2017. "Developing a Methodology of Structuring and Layering Technological Information in Patent Documents through Natural Language Processing," Sustainability, MDPI, vol. 9(11), pages 1-19, November.
    2. Sungchul Kim & Dongsik Jang & Sunghae Jun & Sangsung Park, 2015. "A Novel Forecasting Methodology for Sustainable Management of Defense Technology," Sustainability, MDPI, vol. 7(12), pages 1-17, December.
    3. Kritana Prueksakorn & Cheng-Xu Piao & Hyunchul Ha & Taehyeung Kim, 2015. "Computational and Experimental Investigation for an Optimal Design of Industrial Windows to Allow Natural Ventilation during Wind-Driven Rain," Sustainability, MDPI, vol. 7(8), pages 1-22, August.
    4. Hualin Xie & Jinlang Zou & Hailing Jiang & Ning Zhang & Yongrok Choi, 2014. "Spatiotemporal Pattern and Driving Forces of Arable Land-Use Intensity in China: Toward Sustainable Land Management Using Emergy Analysis," Sustainability, MDPI, vol. 6(6), pages 1-17, May.
    5. Stephan E. Maurer & Andrei V. Potlogea, 2021. "Male‐biased Demand Shocks and Women's Labour Force Participation: Evidence from Large Oil Field Discoveries," Economica, London School of Economics and Political Science, vol. 88(349), pages 167-188, January.
    6. Tie Hua Zhou & Ling Wang & Keun Ho Ryu, 2015. "Supporting Keyword Search for Image Retrieval with Integration of Probabilistic Annotation," Sustainability, MDPI, vol. 7(5), pages 1-18, May.
    7. T. Karski, 2019. "Opinions and Controversies in Problem of The So-Called Idiopathic Scoliosis. Information About Etiology, New Classification and New Therapy," Biomedical Journal of Scientific & Technical Research, Biomedical Research Network+, LLC, vol. 12(5), pages 9612-9616, January.
    8. Sung-Won Park & Sung-Yong Son, 2017. "Cost Analysis for a Hybrid Advanced Metering Infrastructure in Korea," Energies, MDPI, vol. 10(9), pages 1-18, September.
    9. Wesley Mendes-da-Silva, 2020. "What Makes an Article be More Cited?," RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração, vol. 24(6), pages 507-513.
    10. Martin Valtierra-Rodriguez & Juan Pablo Amezquita-Sanchez & Arturo Garcia-Perez & David Camarena-Martinez, 2019. "Complete Ensemble Empirical Mode Decomposition on FPGA for Condition Monitoring of Broken Bars in Induction Motors," Mathematics, MDPI, vol. 7(9), pages 1-19, August.
    11. Akca Yasar & Gokhan Ozer, 2016. "Determination the Factors that Affect the Use of Enterprise Resource Planning Information System through Technology Acceptance Model," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(10), pages 1-91, September.
    12. Julián Miranda & Angélica Flórez & Gustavo Ospina & Ciro Gamboa & Carlos Flórez & Miguel Altuve, 2020. "Proposal for a System Model for Offline Seismic Event Detection in Colombia," Future Internet, MDPI, vol. 12(12), pages 1-17, December.
    13. Wisdom Akpalu & Mintewab Bezabih, 2015. "Tenure Insecurity, Climate Variability and Renting out Decisions among Female Small-Holder Farmers in Ethiopia," Sustainability, MDPI, vol. 7(6), pages 1-16, June.
    14. Wei Chen & Shu-Yu Liu & Chih-Han Chen & Yi-Shan Lee, 2011. "Bounded Memory, Inertia, Sampling and Weighting Model for Market Entry Games," Games, MDPI, vol. 2(1), pages 1-13, March.
    15. David Harborth & Sebastian Pape, 2020. "Empirically Investigating Extraneous Influences on the “APCO” Model—Childhood Brand Nostalgia and the Positivity Bias," Future Internet, MDPI, vol. 12(12), pages 1-16, December.
    16. Ping Wang & Jie Wang & Guiwu Wei & Cun Wei, 2019. "Similarity Measures of q-Rung Orthopair Fuzzy Sets Based on Cosine Function and Their Applications," Mathematics, MDPI, vol. 7(4), pages 1-23, April.
    17. Peterson, Willis L., 1973. "Publication Productivities Of U.S. Economics Department Graduates," Staff Papers 14105, University of Minnesota, Department of Applied Economics.
    18. He-Yau Kang & Amy H. I. Lee & Tzu-Ting Huang, 2016. "Project Management for a Wind Turbine Construction by Applying Fuzzy Multiple Objective Linear Programming Models," Energies, MDPI, vol. 9(12), pages 1-15, December.
    19. Vasilyeva, Olga, 2021. "Agro-food clusters in the Republic of Kazakhstan: assessment and prospects of development," Economic Consultant, Roman I. Ostapenko, vol. 34(2), pages 13-20.
    20. Chris Lytridis & Anna Lekova & Christos Bazinas & Michail Manios & Vassilis G. Kaburlasos, 2020. "WINkNN: Windowed Intervals’ Number kNN Classifier for Efficient Time-Series Applications," Mathematics, MDPI, vol. 8(3), pages 1-14, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:9:y:2017:i:8:p:1386-:d:107206. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.