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Value-Based Building Maintenance Practices for Public Hospitals in Malaysia

Author

Listed:
  • Wai Fang Wong

    (Lee Kong Chian Faculty of Engineering & Science, Sungai Long Campus, Universiti Tunku Abdul Rahman, Selangor 43000, Malaysia)

  • AbdulLateef Olanrewaju

    (Department of Construction Management, Universiti Tunku Abdul Rahman, Jalan Universiti, Bandar Barat, Perak 31900, Malaysia)

  • Poh Im Lim

    (Department of Architecture & Sustainable Design, Lee Kong Chian Faculty of Engineering & Science, Sungai Long Campus, Universiti Tunku Abdul Rahman, Selangor 43000, Malaysia)

Abstract

Public hospital buildings in Malaysia have been facing problems and have become subjects of public criticisms due to poor building maintenance practices. A value-based approach which integrates and assimilates the concepts of value can be applied to mitigate maintenance problems in hospital buildings. This study evaluated the causal relationships between value factors and value outcomes of building maintenance in public hospitals in Malaysia. A total of 66 samples were collected via an online questionnaire survey. Analysis was performed using partial least square structural equation modeling (PLS-SEM). Our results reveal that value-adding practices and value co-creation have a positive influence on value outcomes in hospitals. The findings, however, do not support the relationships between factors of user involvement and value outcomes, which merit further investigation. This study concludes that value-adding practice has the strongest impact on value outcomes. Thus, maintenance service providers should assimilate these practices in their services to enhance performance. In addition, the findings also justify the requirement for collaborative working arrangements for value co-creation of building maintenance.

Suggested Citation

  • Wai Fang Wong & AbdulLateef Olanrewaju & Poh Im Lim, 2021. "Value-Based Building Maintenance Practices for Public Hospitals in Malaysia," Sustainability, MDPI, vol. 13(11), pages 1-16, May.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:11:p:6200-:d:566452
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    References listed on IDEAS

    as
    1. Sarel Lavy & Igal Shohet, 2007. "On the effect of service life conditions on the maintenance costs of healthcare facilities," Construction Management and Economics, Taylor & Francis Journals, vol. 25(10), pages 1087-1098.
    2. Sarel Lavy & Igal Shohet, 2004. "Integrated maintenance management of hospital buildings: a case study," Construction Management and Economics, Taylor & Francis Journals, vol. 22(1), pages 25-34.
    3. Vargo, Stephen L. & Maglio, Paul P. & Akaka, Melissa Archpru, 2008. "On value and value co-creation: A service systems and service logic perspective," European Management Journal, Elsevier, vol. 26(3), pages 145-152, June.
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    Cited by:

    1. Wai Fang Wong & AbdulLateef Olanrewaju & Poh Im Lim, 2021. "Importance and Performance of Value-Based Maintenance Practices in Hospital Buildings," Sustainability, MDPI, vol. 13(21), pages 1-13, October.

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