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Uncovering configurations of HRM service provider intellectual capital and worker human capital for creating high HRM service value using fsQCA

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  • Meijerink, Jeroen
  • Bondarouk, Tanya

Abstract

Although traditionally applied independently, this study combines two theoretical perspectives – the intellectual capital theory and the consumer perspective – to uncover value-creating configurations of human resource management (HRM) service providers' and workers' knowledge resources. We examined workers' perceptions of the value of provided HRM services using data from a sample of more than 2000 workers and the HR professionals that serve them. Using fuzzy set qualitative comparative analysis techniques, we found that the HRM provider's intellectual capital is a necessary, but not always sufficient, condition for high HRM service value. Further, our results show that workers can fulfil a ‘substitute for competence role’ when they rely on their own well-developed knowledge and skills to substitute for HRM professional inabilities. Accordingly, this study highlights the need for studying value co-creation in HRM research, that is, how both HR professionals' and workers' attributes and actions interrelate for explaining the outcomes of HRM services.

Suggested Citation

  • Meijerink, Jeroen & Bondarouk, Tanya, 2018. "Uncovering configurations of HRM service provider intellectual capital and worker human capital for creating high HRM service value using fsQCA," Journal of Business Research, Elsevier, vol. 82(C), pages 31-45.
    • Handle: RePEc:eee:jbrese:v:82:y:2018:i:c:p:31-45
    DOI: 10.1016/j.jbusres.2017.08.028
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    References listed on IDEAS

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    Cited by:

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    2. Ran Liu & Tianan Yang & Wenhao Deng & Xiaoyan Liu & Jianwei Deng, 2022. "What Drives the Influence of Health Science Communication Accounts on TikTok? A Fuzzy-Set Qualitative Comparative Analysis," IJERPH, MDPI, vol. 19(21), pages 1-11, October.
    3. Miha Dominko & Kaja Primc & Renata Slabe-Erker & Barbara Kalar, 2023. "A bibliometric analysis of circular economy in the fields of business and economics: towards more action-oriented research," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 25(7), pages 5797-5830, July.

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