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Job Satisfaction as a Driver for Sustainable Development in the Hospitality Industry? Evidence from the Alpine Region

Author

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  • Peter Heimerl

    (Division for Management in Health and Sport Tourism, UMIT–Private University for Health Sciences, Medical Informatics and Technology, 6060 Hall in Tirol, Austria)

  • Marco Haid

    (Division for Management in Health and Sport Tourism, UMIT–Private University for Health Sciences, Medical Informatics and Technology, 6060 Hall in Tirol, Austria)

  • Urban Perkmann

    (Abteilung Wirtschaftsforschung (WIFO), Südtiroler Straße 60, 39100 Bozen, Italy)

  • Martin Rabensteiner

    (Division for Management in Health and Sport Tourism, UMIT–Private University for Health Sciences, Medical Informatics and Technology, 6060 Hall in Tirol, Austria)

Abstract

This study investigated the drivers of job satisfaction in the Alpine tourism industry. Intention to work in the profession in the future and training satisfaction were also examined. A total of 316 employees in two Alpine tourism regions were interviewed by means of a questionnaire and asked about the factors influencing their job satisfaction, their intention to remain in the sector, and their satisfaction with training. The results reveal significant differences between the two regions in the dimensions of appreciation, international job opportunities, compatibility of family life and career, workplace climate, working hours, and remuneration. The findings also highlight differences in training satisfaction and intention to remain in the job. These regional differences provide important insights into job satisfaction and the influences upon it, from which various approaches to pursuing sustainable development potential can be derived, including personnel management, reduction of employee turnover, and appreciative corporate culture towards guests and employees as well as image cultivation among the general public.

Suggested Citation

  • Peter Heimerl & Marco Haid & Urban Perkmann & Martin Rabensteiner, 2020. "Job Satisfaction as a Driver for Sustainable Development in the Hospitality Industry? Evidence from the Alpine Region," Sustainability, MDPI, vol. 12(17), pages 1-14, August.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:17:p:6754-:d:401613
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    References listed on IDEAS

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    1. Ivo Hristov & Antonio Chirico, 2019. "The Role of Sustainability Key Performance Indicators (KPIs) in Implementing Sustainable Strategies," Sustainability, MDPI, vol. 11(20), pages 1-19, October.
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    3. Mariana Strenitzerová & Karol Achimský, 2019. "Employee Satisfaction and Loyalty as a Part of Sustainable Human Resource Management in Postal Sector," Sustainability, MDPI, vol. 11(17), pages 1-30, August.
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    Cited by:

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    2. Peter Heimerl & Marco Haid & Lea Benedikt & Ursula Scholl-Grissemann, 2020. "Factors Influencing Job Satisfaction in Hospitality Industry," SAGE Open, , vol. 10(4), pages 21582440209, December.
    3. Goran Perić & Marko Slavković & Marko Gašić & Boban Đurović & Sandra Dramićanin, 2023. "Unboxing the Complex between Job Satisfaction and Intangible Service Quality: A Perspective of Sustainability in the Hotel Industry," Sustainability, MDPI, vol. 15(18), pages 1-14, September.
    4. Wei Wan & Ryan D. Duffy, 2022. "Decent Work and Turnover Intention Among New Generation Employees: The Mediating Role of Job Satisfaction and the Moderating Role of Job Autonomy," SAGE Open, , vol. 12(2), pages 21582440221, April.
    5. Thomas Lange, 2021. "Job Satisfaction and Implications for Organizational Sustainability: A Resource Efficiency Perspective," Sustainability, MDPI, vol. 13(7), pages 1-17, March.
    6. Ying Liu & Yongping Yu & Xiaoying Zeng & Yufei Li, 2023. "Linking Preschool Teachers’ Pay Equity and Turnover Intention in Chinese Public Kindergartens: The Mediating Role of Perceived Organizational Support and Job Satisfaction," Sustainability, MDPI, vol. 15(17), pages 1-17, September.
    7. Akriti Gupta & Aman Chadha & Vijayshri Tiwari & Arup Varma & Vijay Pereira, 2023. "Sustainable training practices: predicting job satisfaction and employee behavior using machine learning techniques," Asian Business & Management, Palgrave Macmillan, vol. 22(5), pages 1913-1936, November.
    8. Xiao Zhou & Hualiang Li & Qiru Wang & Chaolin Xiong & Aihua Lin, 2023. "The Relationship between Personality Traits, Work–Family Support and Job Satisfaction among Frontline Power Grid Workers," IJERPH, MDPI, vol. 20(3), pages 1-15, February.

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