IDEAS home Printed from https://ideas.repec.org/a/gam/jeners/v14y2021i21p7425-d674477.html
   My bibliography  Save this article

Trust as an Element of the Functioning of the Information System in Management in Conditions of Forced Remote Work

Author

Listed:
  • Tomasz Lis

    (Faculty of Management, Czestochowa University of Technology, Armii Krajowej 19B, 42-200 Czestochowa, Poland)

  • Aleksandra Ptak

    (Faculty of Management, Czestochowa University of Technology, Armii Krajowej 19B, 42-200 Czestochowa, Poland)

  • Marek Lis

    (Faculty of Electrical Engineering, Czestochowa University of Technology, Armii Krajowej 17, 42-200 Czestochowa, Poland)

Abstract

Information management, an important element of which is the information system, has a direct impact on the functioning of a company, including its competitive position. Information management is related to the shape of the organizational culture, represented, inter alia, by the context of trust, relationship, and communication. The shape of the organizational culture, including the functioning of the information system, is particularly influenced by factors (usually external) that appear in a sudden and unpredictable manner. This impact increases with the intensity and scale of their influence. The recent COVID-19 pandemic should undoubtedly be considered such a factor. As a result, many enterprises suddenly had to switch to remote work. The aim of this paper is to analyze the essence and recognize the impact of the forced transition to a remote form of work on trust as a shaping and effective factor in the functioning of the company’s information system. To achieve this goal, the results of qualitative research conducted by the authors during the period March 2020–February 2021 and quantitative research conducted in February 2021 were used. In connection with the conducted research, it was found that trust is a very important factor influencing the efficiency and quality of employees’ work. It was also found that the forced need to switch to remote work mode was a problem for most people. This was influenced by both the time of the pandemic, as well as technical and organizational problems. As a result of observations, own experiences, interviews, and a questionnaire survey, the authors state that the necessity to switch from traditional to remote work resulted in an increase in the costs of functioning of people, including employees.

Suggested Citation

  • Tomasz Lis & Aleksandra Ptak & Marek Lis, 2021. "Trust as an Element of the Functioning of the Information System in Management in Conditions of Forced Remote Work," Energies, MDPI, vol. 14(21), pages 1-18, November.
    • Handle: RePEc:gam:jeners:v:14:y:2021:i:21:p:7425-:d:674477
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1996-1073/14/21/7425/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1996-1073/14/21/7425/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Yeon, Jewoo & Park, Inyoung & Lee, Daeho, 2019. "What creates trust and who gets loyalty in social commerce?," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 138-144.
    2. Jon Hartwick & Henri Barki, 1994. "Explaining the Role of User Participation in Information System Use," Management Science, INFORMS, vol. 40(4), pages 440-465, April.
    3. Georgeta Soava & Anca Mehedintu & Mihaela Sterpu & Eugenia Grecu, 2021. "The Impact of the COVID-19 Pandemic on Electricity Consumption and Economic Growth in Romania," Energies, MDPI, vol. 14(9), pages 1-25, April.
    4. Ivo Hristov & Antonio Chirico, 2019. "The Role of Sustainability Key Performance Indicators (KPIs) in Implementing Sustainable Strategies," Sustainability, MDPI, vol. 11(20), pages 1-19, October.
    5. Bouma, Jetske & Bulte, Erwin & van Soest, Daan, 2008. "Trust and cooperation: Social capital and community resource management," Journal of Environmental Economics and Management, Elsevier, vol. 56(2), pages 155-166, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rosillo-Díaz, Elena & Muñoz-Rosas, Juan Francisco & Blanco-Encomienda, Francisco Javier, 2024. "Impact of heuristic–systematic cues on the purchase intention of the electronic commerce consumer through the perception of product quality," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
    2. Małgorzata Sztorc, 2022. "The Implementation of the European Green Deal Strategy as a Challenge for Energy Management in the Face of the COVID-19 Pandemic," Energies, MDPI, vol. 15(7), pages 1-21, April.
    3. Takeshi Aida, 2019. "Social capital as an instrument for common pool resource management: a case study of irrigation management in Sri Lanka," Oxford Economic Papers, Oxford University Press, vol. 71(4), pages 952-978.
    4. Awudu Abdulai & Wallace Huffman, 2014. "The Adoption and Impact of Soil and Water Conservation Technology: An Endogenous Switching Regression Application," Land Economics, University of Wisconsin Press, vol. 90(1), pages 26-43.
    5. Vishal K. Gupta & Suman Niranjan & Banu A. Goktan & John Eriskon, 2016. "Individual entrepreneurial orientation role in shaping reactions to new technologies," International Entrepreneurship and Management Journal, Springer, vol. 12(4), pages 935-961, December.
    6. Diana-Mihaela Jula, 2022. "Renewable Energy during the Pandemic Crisis," Global Economic Observer, "Nicolae Titulescu" University of Bucharest, Faculty of Economic Sciences;Institute for World Economy of the Romanian Academy, vol. 10(1), pages 34-48, June.
    7. Shunji Oniki & Melaku Berhe & Teklay Negash, 2020. "Role of Social Norms in Natural Resource Management: The Case of the Communal Land Distribution Program in Northern Ethiopia," Land, MDPI, vol. 9(2), pages 1-17, January.
    8. Eiji Yamamura, 2012. "Groups and information disclosure: evidence on the Olson and Putnam hypotheses in Japan," International Journal of Social Economics, Emerald Group Publishing Limited, vol. 39(6), pages 423-439, May.
    9. Akansha Mer & Amarpreet Singh Virdi, 2023. "Modeling Millennials’ Adoption Intentions of E-banking: Extending UTAUT with Perceived Risk and Trust," FIIB Business Review, , vol. 12(4), pages 425-438, December.
    10. A. G. Olabi & Khaled Obaideen & Mohammad Ali Abdelkareem & Maryam Nooman AlMallahi & Nabila Shehata & Abdul Hai Alami & Ayman Mdallal & Asma Ali Murah Hassan & Enas Taha Sayed, 2023. "Wind Energy Contribution to the Sustainable Development Goals: Case Study on London Array," Sustainability, MDPI, vol. 15(5), pages 1-22, March.
    11. Rawadee Jarungrattanapong & Suparee Boonmanunt, 2020. "Collective action and other-regarding behavior: an assessment of games vs reality in Thailand," Environmental Economics and Policy Studies, Springer;Society for Environmental Economics and Policy Studies - SEEPS, vol. 22(4), pages 485-507, October.
    12. Peter Heimerl & Marco Haid & Lea Benedikt & Ursula Scholl-Grissemann, 2020. "Factors Influencing Job Satisfaction in Hospitality Industry," SAGE Open, , vol. 10(4), pages 21582440209, December.
    13. Hongping Yuan & Yu Yang & Xiaolong Xue, 2019. "Promoting Owners’ BIM Adoption Behaviors to Achieve Sustainable Project Management," Sustainability, MDPI, vol. 11(14), pages 1-18, July.
    14. Bashar Barakat & Marwan Milhem & Gehad Mohammed Ahmed Naji & Mohammed Alzoraiki & Habsah Binti Muda & Ali Ateeq & Zahida Abro, 2023. "Assessing the Impact of Green Training on Sustainable Business Advantage: Exploring the Mediating Role of Green Supply Chain Practices," Sustainability, MDPI, vol. 15(19), pages 1-21, September.
    15. Yanqing Song & Han Bao & Shan Shen, 2022. "Understanding the Influence of Initial Values of College Students in Shaping Pro-Environmental Behavioral Intention," IJERPH, MDPI, vol. 19(15), pages 1-14, August.
    16. Karapetyan, Deanna & d'Adda, Giovanna, 2014. "Determinants of conservation among the rural poor: A charitable contribution experiment," Ecological Economics, Elsevier, vol. 99(C), pages 74-87.
    17. Arun Rai & Sandra S. Lang & Robert B. Welker, 2002. "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis," Information Systems Research, INFORMS, vol. 13(1), pages 50-69, March.
    18. Jian Wang & Fakhar Shahzad & Zeeshan Ahmad & Muhammad Abdullah & Nadir Munir Hassan, 2022. "Trust and Consumers’ Purchase Intention in a Social Commerce Platform: A Meta-Analytic Approach," SAGE Open, , vol. 12(2), pages 21582440221, April.
    19. Alvin Etang, 2008. "Modelling the Effects of Socio-Economic Characteristics on Survey Trust: Empirical Evidence from Cameroon," Working Papers 0808, University of Otago, Department of Economics, revised Oct 2008.
    20. Molinillo, Sebastian & Aguilar-Illescas, Rocío & Anaya-Sánchez, Rafael & Liébana-Cabanillas, Francisco, 2021. "Social commerce website design, perceived value and loyalty behavior intentions: The moderating roles of gender, age and frequency of use," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jeners:v:14:y:2021:i:21:p:7425-:d:674477. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.