How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?
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- Jin-Kyu Kim & Jae-Jang Yang & Yong-Ki Lee, 2023. "How Do Self-Service Kiosks Improve COVID-19 Pandemic Resilience in the Restaurant Industry?," Sustainability, MDPI, vol. 15(13), pages 1-21, June.
- Laura Studen & Victor Tiberius, 2020. "Social Media, Quo Vadis? Prospective Development and Implications," Future Internet, MDPI, vol. 12(9), pages 1-22, August.
- Yi Sun & Shihui Li & Lingling Yu, 2022. "The dark sides of AI personal assistant: effects of service failure on user continuance intention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 17-39, March.
- Sewoong Hwang & Jonghyuk Kim, 2021. "Toward a Chatbot for Financial Sustainability," Sustainability, MDPI, vol. 13(6), pages 1-18, March.
- Zhou, Cheng & Chang, Qian, 2024. "Informational or emotional? Exploring the relative effects of chatbots’ self-recovery strategies on consumer satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
- Huiyue Ye & Sunny Sun & Rob Law, 2022. "A Review of Robotic Applications in Hospitality and Tourism Research," Sustainability, MDPI, vol. 14(17), pages 1-15, August.
- Nick Drydakis, 2022.
"Artificial Intelligence and Reduced SMEs’ Business Risks. A Dynamic Capabilities Analysis During the COVID-19 Pandemic,"
Information Systems Frontiers, Springer, vol. 24(4), pages 1223-1247, August.
- Drydakis, Nick, 2022. "Artificial Intelligence and Reduced SMEs' Business Risks. A Dynamic Capabilities Analysis during the COVID-19 Pandemic," IZA Discussion Papers 15065, Institute of Labor Economics (IZA).
- Drydakis, Nick, 2022. "Artificial Intelligence and Reduced SMEs' Business Risks. A Dynamic Capabilities Analysis During the COVID-19 Pandemic," GLO Discussion Paper Series 1045, Global Labor Organization (GLO).
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Keywords
chatbot; self-service technology; service failure; hotel; status quo bias theory; artificial intelligence;All these keywords.
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