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Impact of Participative Leadership on Organizational Citizenship Behavior: Mediating Role of Trust and Moderating Role of Continuance Commitment: Evidence from the Pakistan Hotel Industry

Author

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  • Misbah Hayat Bhatti

    (School of Management and Economics, Beijing Institute of Technology, Beijing 100875, China)

  • Yanbin Ju

    (School of Management and Economics, Beijing Institute of Technology, Beijing 100875, China)

  • Umair Akram

    (Guanghua School of Management, Peking University, Beijing 100871, China)

  • Muhammad Hasnat Bhatti

    (School of Management Science and Engineering, Dalian University of Technology, Dalian 116085, China)

  • Zubair Akram

    (School of Management and Economics, Beijing Institute of Technology, Beijing 100875, China)

  • Muhammad Bilal

    (School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing 100876, China)

Abstract

The present study examines the mediating role of affective and cognitive trust, and the moderating role of continuous commitment on participative leadership and organizational citizenship behavior (OCB) relationships. Four hundred employees were recruited from the hotel industry in Pakistan. The bootstrapping method was used for an estimation of the mediation effect by the process macro. This study employs confirmatory factor analysis and structural equation modeling. Results revealed that affective trust significantly mediates the relationship between participative leadership and OCB. Moreover, continuous commitment significantly plays a moderating role in the relationship between participative leadership and OCB. This study provides unique insight into the OCB in the hotel industry. Affective and cognitive trust as a mediator and moderator of continuance commitment are examined, which is the novel characteristic of this study. Managerial implications, limitations, and future directions are discussed.

Suggested Citation

  • Misbah Hayat Bhatti & Yanbin Ju & Umair Akram & Muhammad Hasnat Bhatti & Zubair Akram & Muhammad Bilal, 2019. "Impact of Participative Leadership on Organizational Citizenship Behavior: Mediating Role of Trust and Moderating Role of Continuance Commitment: Evidence from the Pakistan Hotel Industry," Sustainability, MDPI, vol. 11(4), pages 1-21, February.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:4:p:1170-:d:208392
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    References listed on IDEAS

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    1. Weiping Jiang & Xianbo Zhao & Jiongbin Ni, 2017. "The Impact of Transformational Leadership on Employee Sustainable Performance: The Mediating Role of Organizational Citizenship Behavior," Sustainability, MDPI, vol. 9(9), pages 1-17, September.
    2. Jun Yan, 2011. "An Empirical Examination Of The Interactive Effects Of Goal Orientation, Participative Leadership And Task Conflict On Innovation In Small Business," Journal of Developmental Entrepreneurship (JDE), World Scientific Publishing Co. Pte. Ltd., vol. 16(03), pages 393-408.
    3. Tom Baum & Catherine Cheung & Haiyan Kong & Anna Kralj & Shelagh Mooney & Hải Nguyễn Thị Thanh & Sridar Ramachandran & Marinela Dropulić Ružić & May Ling Siow, 2016. "Sustainability and the Tourism and Hospitality Workforce: A Thematic Analysis," Sustainability, MDPI, vol. 8(8), pages 1-21, August.
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    Cited by:

    1. Kyomuhangi Speria & Kanyesigye Stella T & Ruteraho Agatha H, 2023. "Relationship Between Leadership Styles And Teacher Commitment Among Secondary Schools In Uganda," Working papers 2023-46-01, Voice of Research.
    2. Sheng-Wen Liu & Ming-Tsang Hsieh & Ralph Norcio & Harika Rao, 2022. "Organic Leadership—Implicit Followership Interaction: Relations among Trust in Supervisor, Active Followership and OCB," Sustainability, MDPI, vol. 14(21), pages 1-23, October.
    3. Fatoki Olawale, 2023. "Participative Leadership and Employee Job Satisfaction: The Mediating Effects of Psychological Empowerment and Work Engagement," Foundations of Management, Sciendo, vol. 15(1), pages 161-176, January.
    4. Stella & Sperial, 2022. "Effect Of Head Teachers’ Leadership Styles On Commitment Of Teachers Among Secondary Schools In Uganda," Working papers 2022-42-01, Voice of Research.
    5. Sarwani Sarwani, 2024. "Empirical Models Determinant Employee Commitment and Retention Determinants in Shopping Centers: A Case of Indonesia," International Review of Management and Marketing, Econjournals, vol. 14(5), pages 32-47, September.
    6. Milota Vetráková & Ivana Šimočková & Kristína Pompurová, 2019. "Age and Educational Diversification of Hotel Employees and Its Impact on Turnover," Sustainability, MDPI, vol. 11(19), pages 1-14, September.
    7. Hazem Ahmed Khairy & Mohamed Fathy Agina & Nadir Aliane & Mohammed Ezzat Hashad, 2023. "Internal Branding in Hotels: Interaction Effects of Employee Engagement, Workplace Friendship, and Organizational Citizenship Behavior," Sustainability, MDPI, vol. 15(5), pages 1-16, March.
    8. Jinan Fattah & Mehmet Yesiltas & Tarik Atan, 2022. "The Impact of Knowledge Sharing and Participative Decision-Making on Employee Turnover Intention: The Mediating Role of Perceived Organizational Support," SAGE Open, , vol. 12(4), pages 21582440221, October.
    9. Dorota Grego-Planer, 2019. "The Relationship between Organizational Commitment and Organizational Citizenship Behaviors in the Public and Private Sectors," Sustainability, MDPI, vol. 11(22), pages 1-20, November.
    10. Humayun Sattar & Tasweer Hussain Syed & Afshan Naseem & Yasir Ahmad & Muhammad Zeeshan Mirza & Masood Raza, 2021. "Uncovering the Indirect Impact of Work Ethic on Engineering Students’ Productivity through Positive and Negative Organizational Behaviors and Workaholism," Sustainability, MDPI, vol. 13(5), pages 1-16, March.

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