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Hearing the Voice of Citizens in Smart City Design: The CitiVoice Framework

Author

Listed:
  • Anthony Simonofski

    (KU Leuven)

  • Estefanía Serral Asensio

    (KU Leuven)

  • Johannes Smedt

    (University of Edinburgh)

  • Monique Snoeck

    (KU Leuven)

Abstract

In the last few years, smart cities have attracted considerable attention because they are considered a response to the complex challenges that modern cities face. However, smart cities often do not optimally reach their objectives if the citizens, the end-users, are not involved in their design. The aim of this paper is to provide a framework to structure and evaluate citizen participation in smart cities. By means of a literature review from different research areas, the relevant enablers of citizen participation are summarized and bundled in the proposed CitiVoice framework. Then, following the design science methodology, the content and the utility of CitiVoice are validated through the application to different smart cities and through in-depth interviews with key Belgian smart city stakeholders. CitiVoice is used as an evaluation tool for several Belgian smart cities allowing drawbacks and flaws in citizens’ participation to be discovered and analyzed. It is also demonstrated how CitiVoice can act as a governance tool for the ongoing smart city design of Namur (Belgium) to help define the citizen participation strategy. Finally, it is used as a comparison and creativity tool to compare several cities and design new means of participation.

Suggested Citation

  • Anthony Simonofski & Estefanía Serral Asensio & Johannes Smedt & Monique Snoeck, 2019. "Hearing the Voice of Citizens in Smart City Design: The CitiVoice Framework," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 61(6), pages 665-678, December.
    • Handle: RePEc:spr:binfse:v:61:y:2019:i:6:d:10.1007_s12599-018-0547-z
    DOI: 10.1007/s12599-018-0547-z
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    References listed on IDEAS

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    1. Mara Zuccardi Merli & Elisa Bonollo, 2014. "Performance Measurement in the Smart Cities," Progress in IS, in: Renata Paola Dameri & Camille Rosenthal-Sabroux (ed.), Smart City, edition 127, pages 139-155, Springer.
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    6. Renata Paola Dameri, 2014. "Comparing Smart and Digital City: Initiatives and Strategies in Amsterdam and Genoa. Are They Digital and/or Smart?," Progress in IS, in: Renata Paola Dameri & Camille Rosenthal-Sabroux (ed.), Smart City, edition 127, pages 45-88, Springer.
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    Cited by:

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    2. Josef Vodák & Dominika Šulyová & Milan Kubina, 2021. "Advanced Technologies and Their Use in Smart City Management," Sustainability, MDPI, vol. 13(10), pages 1-20, May.
    3. Moein Khazaei & Mohammad Ramezani & Amin Padash & Dorien DeTombe, 2021. "Creating shared value to redesigning IT-service products using SYRCS; Diagnosing and tackling complex problems," Information Systems and e-Business Management, Springer, vol. 19(3), pages 957-992, September.
    4. Christof Weinhardt & Simon Kloker & Oliver Hinz & Wil M. P. Aalst, 2020. "Citizen Science in Information Systems Research," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(4), pages 273-277, August.
    5. Bokolo Anthony, 2024. "The Role of Community Engagement in Urban Innovation Towards the Co-Creation of Smart Sustainable Cities," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(1), pages 1592-1624, March.

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