IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v10y2018i9p3319-d170342.html
   My bibliography  Save this article

Integrated Framework of Growth Management for Identification of Service Innovation Levels and Priorities

Author

Listed:
  • Jingxiao Zhang

    (School of Economics and Management, Chang’an University, Middle section of the South Second Ring Road, Xi’an 710064, China)

  • Haiyan Xie

    (Department of Technology, College of Applied Science and Technology, Illinois State University, Turner 5100, Normal, IL 61790, USA)

  • Hui Li

    (School of Civil Engineering, Chang’an University, No. 161, Chang’an Road, Xi’an 710061, China)

  • Rose Timothy

    (School of Civil Engineering and Built Environment, Queensland University of Technology, Brisbane, QLD 4001, Australia)

  • Si Pu

    (School of Economics and Management, Chang’an University, Middle section of the South Second Ring Road, Xi’an 710064, China)

  • Quanxue Deng

    (School of Civil Engineering, Chang’an University, No. 161, Chang’an Road, Xi’an 710061, China)

  • Weixing Jin

    (School of Civil Engineering, Chang’an University, No. 161, Chang’an Road, Xi’an 710061, China)

Abstract

Growth management depends on an accurate understanding of an organizations’ current situation within the market in which it operates. Literature indicates that there is still inefficiency in quantitatively diagnosing the driving factors of service innovation and growth management. The purpose of this research is to identify the levels and priorities of sustainable growth management strategies with detailed measurements for industrial service innovation. The research focuses on the construction industry as the case context to scrutinize and compare various indexes and policy platforms for the evaluation of service innovation and the development of a diagnostic framework. The paper further identified the developmental obstacles of service innovation from 585 survey responses from construction enterprise representatives from Shanghai, Beijing and Xi’an in China, using average score method and entropy weight method. The data analysis identified the service innovation level and development priorities for the enterprises can assist in determining sustainable service innovation paths. The research then combined the competitive advantage characteristics method using a cluster analysis to develop a growth management framework of service innovation in the construction industry. The research results indicated that the majority of analyzed enterprises were in the second phase of their development, with clear policy opportunities for increasing levels of service innovation. However, the results also indicate the majority of sample enterprises were not encouraging the efforts of employees to strive for innovation and were lacking appropriate investment funding towards service-related innovation. These two weaker aspects offer a starting point for firm-level managers to consider when aiming to improving service innovation. The paper contributes by advancing the quantitative evaluation of growth management policies for service innovation. Furthermore, it provides possible measures for improving service innovation with particular emphasis on service innovation in project-based construction enterprises. Finally, it offers a practical diagnostic tool to improve industry level growth via increased service innovation.

Suggested Citation

  • Jingxiao Zhang & Haiyan Xie & Hui Li & Rose Timothy & Si Pu & Quanxue Deng & Weixing Jin, 2018. "Integrated Framework of Growth Management for Identification of Service Innovation Levels and Priorities," Sustainability, MDPI, vol. 10(9), pages 1-33, September.
    • Handle: RePEc:gam:jsusta:v:10:y:2018:i:9:p:3319-:d:170342
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/10/9/3319/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/10/9/3319/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Barras, Richard, 1993. "Interactive innovation in financial and business services: The vanguard of the service revolution," Research Policy, Elsevier, vol. 22(2), pages 101-102, April.
    2. Xie, Rong-hui & Yuan, Yi-jun & Huang, Jing-jing, 2017. "Different Types of Environmental Regulations and Heterogeneous Influence on “Green” Productivity: Evidence from China," Ecological Economics, Elsevier, vol. 132(C), pages 104-112.
    3. Jaffe, Adam B. & Newell, Richard G. & Stavins, Robert N., 2005. "A tale of two market failures: Technology and environmental policy," Ecological Economics, Elsevier, vol. 54(2-3), pages 164-174, August.
    4. Marta Suárez-Varela & María los Ángeles García-Valiñas & Francisco González-Gómez & Andrés J Picazo-Tadeo, 2017. "Ownership and Performance in Water Services Revisited: Does Private Management Really Outperform Public?," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 31(8), pages 2355-2373, June.
    5. Pavitt, K. & Walker, W., 1976. "Government policies towards industrial innovation: a review," Research Policy, Elsevier, vol. 5(1), pages 11-97, January.
    6. Florence Jaumotte & Nigel Pain, 2005. "From Innovation Development to Implementation: Evidence from the Community Innovation Survey," OECD Economics Department Working Papers 458, OECD Publishing.
    7. Markus Eurich & Tobias Weiblen & Pablo Breitenmoser, 2014. "A six-step approach to business model innovation," International Journal of Entrepreneurship and Innovation Management, Inderscience Enterprises Ltd, vol. 18(4), pages 330-348.
    8. Veugelers, Reinhilde & Cassiman, Bruno, 1999. "Make and buy in innovation strategies: evidence from Belgian manufacturing firms," Research Policy, Elsevier, vol. 28(1), pages 63-80, January.
    9. Kenneth Kletzer, 2003. "Sovereign Bond Restructuring: Collective Action Clauses and official Crisis Intervention," IMF Working Papers 2003/134, International Monetary Fund.
    10. Jingxiao Zhang & Klaus Schmidt & Hui Li, 2016. "An Integrated Diagnostic Framework to Manage Organization Sustainable Growth: An Empirical Case," Sustainability, MDPI, vol. 8(4), pages 1-23, March.
    11. Killip, Gavin, 2013. "Products, practices and processes: exploring the innovation potential for low-carbon housing refurbishment among small and medium-sized enterprises (SMEs) in the UK construction industry," Energy Policy, Elsevier, vol. 62(C), pages 522-530.
    12. Danny Miller & Peter H. Friesen, 1982. "Innovation in conservative and entrepreneurial firms: Two models of strategic momentum," Strategic Management Journal, Wiley Blackwell, vol. 3(1), pages 1-25, January.
    13. Jingxiao Zhang & Klaus Schmidt & Hui Li, 2016. "BIM and Sustainability Education: Incorporating Instructional Needs into Curriculum Planning in CEM Programs Accredited by ACCE," Sustainability, MDPI, vol. 8(6), pages 1-32, May.
    14. Jean-Christophe Dumont & Georges Lamaitre, 2006. "Counting Immigrants and Expatriates in OECD Countries: A New Perspective," OECD Economic Studies, OECD Publishing, vol. 2005(1), pages 49-83.
    15. Sanghoon Ahn, 2002. "Competition, Innovation and Productivity Growth: A Review of Theory and Evidence," OECD Economics Department Working Papers 317, OECD Publishing.
    16. Timothy Michael Rose & Karen Manley, 2012. "Adoption of innovative products on Australian road infrastructure projects," Construction Management and Economics, Taylor & Francis Journals, vol. 30(4), pages 277-298, February.
    17. George L. Roth & Anthony J. DiBella, 2015. "Systemic Change Management," Palgrave Macmillan Books, Palgrave Macmillan, number 978-1-137-41202-7, March.
    18. Carl Shapiro, 2002. "Competition Policy and Innovation," OECD Science, Technology and Industry Working Papers 2002/11, OECD Publishing.
    19. Ken Warwick, 2013. "Beyond Industrial Policy: Emerging Issues and New Trends," OECD Science, Technology and Industry Policy Papers 2, OECD Publishing.
    20. Yuri Jo & Chang-Yang Lee, 2014. "Technological Capability, Agglomeration Economies and Firm Location Choice," Regional Studies, Taylor & Francis Journals, vol. 48(8), pages 1337-1352, August.
    21. Ian Miles, 1995. "Innovation in Services," Chapters, in: Mark Dodgson & Roy Rothwell (ed.), The Handbook of Industrial Innovation, chapter 18, Edward Elgar Publishing.
    22. Ken Dovey & Bruce McCabe, 2014. "The politics of innovation: realising the value of intrapreneurs," International Journal of Learning and Intellectual Capital, Inderscience Enterprises Ltd, vol. 11(3), pages 185-201.
    23. Haifeng Qian, 2010. "Talent, creativity and regional economic performance: the case of China," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 45(1), pages 133-156, August.
    24. Stephen L. Vargo & Robert F. Lusch, 2016. "Institutions and axioms: an extension and update of service-dominant logic," Journal of the Academy of Marketing Science, Springer, vol. 44(1), pages 5-23, January.
    25. Karen Manley & Steve Mcfallan, 2006. "Exploring the drivers of firm-level innovation in the construction industry," Construction Management and Economics, Taylor & Francis Journals, vol. 24(9), pages 911-920.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tsu-Ming Yeh & Shun-Hsing Chen & Tsen-Fei Chen, 2019. "The Relationships among Experiential Marketing, Service Innovation, and Customer Satisfaction—A Case Study of Tourism Factories in Taiwan," Sustainability, MDPI, vol. 11(4), pages 1-12, February.
    2. Tao Chen & Guangqiu Huang & Ayokunle Olubunmi Olanipekun, 2018. "Simulating the Evolution Mechanism of Inner Innovation in Large-Scale Construction Enterprise with an Improved NK Model," Sustainability, MDPI, vol. 10(11), pages 1-22, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jingxiao Zhang & Haiyan Xie & Hui Li, 2017. "Positioning and Priorities of Growth Management in Construction Industrialization: Chinese Firm-Level Empirical Research," Sustainability, MDPI, vol. 9(7), pages 1-23, June.
    2. Castellacci, Fulvio, 2008. "Technological paradigms, regimes and trajectories: Manufacturing and service industries in a new taxonomy of sectoral patterns of innovation," Research Policy, Elsevier, vol. 37(6-7), pages 978-994, July.
    3. Cosh, A. & Zhang, J., 2012. "Variety of Search and Innovation: A Comparative Study of US Manufacturing and Knowledge Intensive Business Services Sectors," Working Papers wp431, Centre for Business Research, University of Cambridge.
    4. Hipp, Christiane B. & Herstatt, Cornelius, 2006. "Patterns of innovation and protection activities within service companies: Results from a German study on service-intensive companies," Working Papers 45, Hamburg University of Technology (TUHH), Institute for Technology and Innovation Management.
    5. Jingxiao Zhang & Hui Li & Steve Hsueh-Ming Wang, 2017. "Analysis and Potential Application of the Maturity of Growth Management in the Developing Construction Industry of a Province of China: A Case Study," Sustainability, MDPI, vol. 9(1), pages 1-36, January.
    6. Faïz Gallouj & Maria Savona, 2009. "Innovation in services: a review of the debate and a research agenda," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 149-172, April.
    7. Schön, Benjamin & Pyka, Andreas, 2012. "A taxonomy of innovation networks," FZID Discussion Papers 42-2012, University of Hohenheim, Center for Research on Innovation and Services (FZID).
    8. Leoncini, Riccardo & Montresor, Sandro & Rentocchini, Francesco, 2016. "CO2-reducing innovations and outsourcing: Evidence from photovoltaics and green construction in North-East Italy," Research Policy, Elsevier, vol. 45(8), pages 1649-1659.
    9. Thomas Bolli & Martin Woerter, 2013. "Competition and R&D cooperation with universities and competitors," The Journal of Technology Transfer, Springer, vol. 38(6), pages 768-787, December.
    10. Bruce Tether, 2003. "The sources and aims of innovation in services: Variety between and within sectors," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 12(6), pages 481-505.
    11. Yannis Hatzikian, 2015. "Exploring the Link between Innovation and Firm Performance," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 6(4), pages 749-768, December.
    12. Ling-Zhong Lin, 2010. "Fuzzy multi-linguistic preferences model of service innovations at wholesale service delivery," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(2), pages 217-237, February.
    13. Mercedes Teruel & Agustí Segarra, 2011. "Productivity and R&D sources in manufacturing and service firms in Catalonia: a regional approach," ERSA conference papers ersa11p1860, European Regional Science Association.
    14. Fernandes, Cristina & Ferreira, João & Raposo, Mario, 2013. "Drivers to firm innovation and their effects on performance: An international comparison," MPRA Paper 46776, University Library of Munich, Germany.
    15. Xie, Ronghui & Teo, Thompson S.H., 2022. "Green technology innovation, environmental externality, and the cleaner upgrading of industrial structure in China — Considering the moderating effect of environmental regulation," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    16. Jenny Meyer, 2010. "Does Social Software Support Service Innovation?," International Journal of the Economics of Business, Taylor & Francis Journals, vol. 17(3), pages 289-311.
    17. Bystrova, Y. & Shirokova, G., 2015. "Organizational changes and firm performance: Evidence from Russian new ventures," Working Papers 6417, Graduate School of Management, St. Petersburg State University.
    18. Maogang Tang & Ruihan Zhang & Zhen Li & Baijun Wu, 2021. "Assessing the impact of tradable discharge permit on pollution reduction and innovation: micro-evidence from Chinese industrial enterprises," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(11), pages 16911-16933, November.
    19. Bönte, Werner & Dienes, Christian, 2012. "Energy and Material Efficiency Innovations: The Relevance of Innovation Strategies," Schumpeter Discussion Papers sdp12001, Universitätsbibliothek Wuppertal, University Library.
    20. Valkonen, Laura, 2006. "Deregulation as a Means to Increase Competition and Productivity," Discussion Papers 1014, The Research Institute of the Finnish Economy.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:10:y:2018:i:9:p:3319-:d:170342. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.