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Ski Tourism and Web Marketing Strategies: The Case of Ski Resorts in France and Spain

Author

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  • Eduard Cristobal-Fransi

    (Department of Business Management, University of Lleida, C/Jaume II, 73, 25001 Lleida, Spain)

  • Natalia Daries

    (Department of Business Management, University of Lleida, C/Jaume II, 73, 25001 Lleida, Spain)

  • Antoni Serra-Cantallops

    (Department of Business Economics, University of Balearic Islands, Carretera Valldemossa, km 7.5, 07122 Palma, Spain)

  • José Ramón-Cardona

    (Department of Business Economics, Ibiza University College of Tourism, University of Balearic Islands, C/ Bes, 9, 07800 Eivissa–Balearic Islands, Spain)

  • Maria Zorzano

    (Department of Business Management, University of Lleida, C/Jaume II, 73, 25001 Lleida, Spain)

Abstract

The impacts of climate change are affecting ski tourism in Europe’s southernmost ski resorts, such as those in France, and Spain. This is leading to changes in the scheduling of activities which, in turn, imply changes in how ski resorts are managed. The main aim of this work is to analyze whether ski resort websites are developing an effective marketing strategy and if they are adapted to e-commerce and the needs of contemporary society, including the adaptations needed to better face climate change and the stagnation the sector is suffering. In order to achieve this, we have developed a model to analyze ski resort websites; it is based on web content analysis, taking four factors into account: information, communication, e-commerce, and additional functions. We will, secondly, apply the eMICA (Extended Model of Internet Commerce Adoption) methodology to analyze the maturity of such e-commerce activities in ski tourism. Fifty-two ski resorts in Spain and 173 in France were analyzed. Results show that, while alpine ski resorts in general, and those in France in particular, are better prepared, resorts still have to facilitate more effective communication and interaction with their target public. A minority of resorts provide information on environmental certifications and snowmaking.

Suggested Citation

  • Eduard Cristobal-Fransi & Natalia Daries & Antoni Serra-Cantallops & José Ramón-Cardona & Maria Zorzano, 2018. "Ski Tourism and Web Marketing Strategies: The Case of Ski Resorts in France and Spain," Sustainability, MDPI, vol. 10(8), pages 1-24, August.
    • Handle: RePEc:gam:jsusta:v:10:y:2018:i:8:p:2920-:d:164173
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    References listed on IDEAS

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    2. Xiaoshan He & Jian Ming Luo, 2020. "Relationship among Travel Motivation, Satisfaction and Revisit Intention of Skiers: A Case Study on the Tourists of Urumqi Silk Road Ski Resort," Administrative Sciences, MDPI, vol. 10(3), pages 1-13, August.
    3. Seungju Nam & Chunghun Ha & Hyun Cheol Lee, 2018. "Redesigning In-Flight Service with Service Blueprint Based on Text Analysis," Sustainability, MDPI, vol. 10(12), pages 1-21, November.
    4. Teodoro Luque Martínez & Luis Doña Toledo & Nina Faraoni, 2019. "Auditing Marketing and the Use of Social Media at Ski Resorts," Sustainability, MDPI, vol. 11(10), pages 1-24, May.
    5. Ayana Yangutova & Suocheng Dong & Hao Cheng & Shuangjie Xu & Fujia Li & Zehong Li & Menghan Zhang & Jingwen Li & Tcogto Bazarzhapov & Tamir Boldanov, 2023. "Assessing the Competitiveness of the Ski Resources around Lake Baikal (Russia) and Measures for Their Further Development," Sustainability, MDPI, vol. 15(14), pages 1-21, July.
    6. Ferrarese, Moreno & Loner, Enzo & Pulina, Manuela, 2021. "Demand, business profitability and competitiveness in the cableway system: A multidimensional framework," Research in Transportation Economics, Elsevier, vol. 90(C).

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