IDEAS home Printed from https://ideas.repec.org/a/gam/jsoctx/v11y2021i1p20-d515276.html
   My bibliography  Save this article

Experiencing Emotions in Video-Mediated Psychological Counselling Versus to Face-to-Face Settings

Author

Listed:
  • Nadine Schaarschmidt

    (Media Centre, Dresden University of Technology, 01069 Dresden, Germany)

  • Thomas Koehler

    (Department of Vocational Education of the Faculty of Education, Dresden University of Technology, 01069 Dresden, Germany)

Abstract

How does using video technology influence the emotional experience of communication in psychological counselling? In this paper, the experience of emotion—as an essential factor in the communication between counsellor and client—is systematically compared for face-to-face and video formats. It is suggested that the research methodology for studying computer-mediated forms of communication links lab and (virtual) reality in an ideal way. Based on a sample of 27 cases, significant differences and their observed effect sizes are presented. The aim of this study is to investigate the emotional experience in direct and mediated interaction and thus to contribute to the systematic search for evidence as to whether and how the emotional experience in psychological counselling interviews changes during video-mediated transmission. The results suggest, among others, that negative emotions are more intense in the video format and positive emotions are intensified in the face-to-face format.

Suggested Citation

  • Nadine Schaarschmidt & Thomas Koehler, 2021. "Experiencing Emotions in Video-Mediated Psychological Counselling Versus to Face-to-Face Settings," Societies, MDPI, vol. 11(1), pages 1-10, March.
    • Handle: RePEc:gam:jsoctx:v:11:y:2021:i:1:p:20-:d:515276
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2075-4698/11/1/20/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2075-4698/11/1/20/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Lee Sproull & Sara Kiesler, 1986. "Reducing Social Context Cues: Electronic Mail in Organizational Communication," Management Science, INFORMS, vol. 32(11), pages 1492-1512, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nault, Kelly A. & Sezer, Ovul & Klein, Nadav, 2023. "It’s the journey, not just the destination: Conveying interpersonal warmth in written introductions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 177(C).
    2. Jennifer D. Parlamis & Ingmar Geiger, 2015. "Mind the Medium: A Qualitative Analysis of Email Negotiation," Group Decision and Negotiation, Springer, vol. 24(2), pages 359-381, March.
    3. Natalia Levina & Manuel Arriaga, 2014. "Distinction and Status Production on User-Generated Content Platforms: Using Bourdieu’s Theory of Cultural Production to Understand Social Dynamics in Online Fields," Information Systems Research, INFORMS, vol. 25(3), pages 468-488, September.
    4. Angelo Antoci & Alexia Delfino & Fabio Paglieri & Fabrizio Panebianco & Fabio Sabatini, 2016. "Civility vs. Incivility in Online Social Interactions: An Evolutionary Approach," PLOS ONE, Public Library of Science, vol. 11(11), pages 1-17, November.
    5. Alison J. Bianchi & Soong Moon Kang & Daniel Stewart, 2012. "The Organizational Selection of Status Characteristics: Status Evaluations in an Open Source Community," Organization Science, INFORMS, vol. 23(2), pages 341-354, April.
    6. Stefan Hoffmann & Tom Joerß & Robert Mai & Payam Akbar, 2022. "Augmented reality-delivered product information at the point of sale: when information controllability backfires," Journal of the Academy of Marketing Science, Springer, vol. 50(4), pages 743-776, July.
    7. Catherine Durnell Cramton, 2001. "The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration," Organization Science, INFORMS, vol. 12(3), pages 346-371, June.
    8. Tangirala, Subrahmaniam & Alge, Bradley J., 2006. "Reactions to unfair events in computer-mediated groups: A test of uncertainty management theory," Organizational Behavior and Human Decision Processes, Elsevier, vol. 100(1), pages 1-20, May.
    9. Antoci, Angelo & Bonelli, Laura & Paglieri, Fabio & Reggiani, Tommaso & Sabatini, Fabio, 2019. "Civility and trust in social media," Journal of Economic Behavior & Organization, Elsevier, vol. 160(C), pages 83-99.
    10. Giurge, Laura M. & Bohns, Vanessa K., 2021. "You don’t need to answer right away! Receivers overestimate how quickly senders expect responses to non-urgent work emails," Organizational Behavior and Human Decision Processes, Elsevier, vol. 167(C), pages 114-128.
    11. Jordan Carpenter & Daniel Preotiuc-Pietro & Jenna Clark & Lucie Flekova & Laura Smith & Margaret L. Kern & Anneke Buffone & Lyle Ungar & Martin Seligman, 2018. "The impact of actively open-minded thinking on social media communication," Judgment and Decision Making, Society for Judgment and Decision Making, vol. 13(6), pages 562-574, November.
    12. Fabio Sabatini & Francesco Sarracino, 2017. "Online Networks and Subjective Well-Being," Kyklos, Wiley Blackwell, vol. 70(3), pages 456-480, August.
    13. Meissner, Jens O., 2005. "Relationship Quality in the Context of Computer-Mediated Communication - A social constructionist approach," Working papers 2005/15, Faculty of Business and Economics - University of Basel.
    14. Sumita Raghuram & Philipp Tuertscher & Raghu Garud, 2010. "Research Note ---Mapping the Field of Virtual Work: A Cocitation Analysis," Information Systems Research, INFORMS, vol. 21(4), pages 983-999, December.
    15. Masoom Muhammad Rehan & Alam Md Nahid & Arif Rubaiyat Bin, 2016. "The Social Presences in Text-Based Collaborations Via Electronic Devices: Measuring the ‘Online-Self’ of the Young Generation in Bangladesh," European Review of Applied Sociology, Sciendo, vol. 9(13), pages 39-53, December.
    16. Vivi Nastase & Sabine Koeszegi & Stan Szpakowicz, 2007. "Content Analysis Through the Machine Learning Mill," Group Decision and Negotiation, Springer, vol. 16(4), pages 335-346, July.
    17. Yates, JoAnne, 1951- & Orlikowski, Wanda J., 1993. "Knee-jerk anti-LOOPism and other E-mail phenomena : oral, written, and electronic patterns in computer-mediated communication," Working papers WP 3578-93., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    18. R. Agarwal & Florence Rodhain, 2002. "Mine or ours: email privacy expectations, employee attitudes, and perceived work environment characteristics," Post-Print hal-03904969, HAL.
    19. Laura J. Kornish & Jeremy Hutchison‐Krupat, 2017. "Research on Idea Generation and Selection: Implications for Management of Technology," Production and Operations Management, Production and Operations Management Society, vol. 26(4), pages 633-651, April.
    20. Bernard C. Y. Tan & Kwok-Kee Wei & Richard T. Watson & Danial L. Clapper & Ephraim R. McLean, 1998. "Computer-Mediated Communication and Majority Influence: Assessing the Impact in an Individualistic and a Collectivistic Culture," Management Science, INFORMS, vol. 44(9), pages 1263-1278, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsoctx:v:11:y:2021:i:1:p:20-:d:515276. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.