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Experiencing Emotions in Video-Mediated Psychological Counselling Versus to Face-to-Face Settings

Author

Listed:
  • Nadine Schaarschmidt

    (Media Centre, Dresden University of Technology, 01069 Dresden, Germany)

  • Thomas Koehler

    (Department of Vocational Education of the Faculty of Education, Dresden University of Technology, 01069 Dresden, Germany)

Abstract

How does using video technology influence the emotional experience of communication in psychological counselling? In this paper, the experience of emotion—as an essential factor in the communication between counsellor and client—is systematically compared for face-to-face and video formats. It is suggested that the research methodology for studying computer-mediated forms of communication links lab and (virtual) reality in an ideal way. Based on a sample of 27 cases, significant differences and their observed effect sizes are presented. The aim of this study is to investigate the emotional experience in direct and mediated interaction and thus to contribute to the systematic search for evidence as to whether and how the emotional experience in psychological counselling interviews changes during video-mediated transmission. The results suggest, among others, that negative emotions are more intense in the video format and positive emotions are intensified in the face-to-face format.

Suggested Citation

  • Nadine Schaarschmidt & Thomas Koehler, 2021. "Experiencing Emotions in Video-Mediated Psychological Counselling Versus to Face-to-Face Settings," Societies, MDPI, vol. 11(1), pages 1-10, March.
    • Handle: RePEc:gam:jsoctx:v:11:y:2021:i:1:p:20-:d:515276
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    References listed on IDEAS

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    1. Lee Sproull & Sara Kiesler, 1986. "Reducing Social Context Cues: Electronic Mail in Organizational Communication," Management Science, INFORMS, vol. 32(11), pages 1492-1512, November.
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