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Leadership and Quality Enhancement in Secondary Education: A Comparative Analysis of TQM and EFQM

Author

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  • Sophia Anastasiou

    (Early Years Learning & Care Department, School of Social Sciences, University of Ioannina, GR 45500 Ioannina, Greece)

  • Konstantinos Ntokas

    (Adult Education Course Program, Hellenic Open University, GR 26335 Patras, Greece)

Abstract

This study aimed to assess the contribution of leadership to Total Quality Management (TQM) implementation in secondary education and to determine the extent of TQM practices, as perceived by teachers, within the Ioannina region, NW Greece. The study also explored how these perceptions relate to various variables. A quantitative approach was employed, involving 128 teachers from secondary education schools in the Ioannina region, NW Greece. The findings illuminate the profound influence of leadership on successful TQM implementation. Effective leaders foster a climate of collaboration, provide resources, and encourage teamwork, ultimately contributing to the enhancement of teaching and learning quality. Moreover, this research study underscores the compatibility of the TQM and EFQM principles in promoting quality enhancement within educational settings. The EFQM Leadership score was calculated by averaging the ratings of leadership behaviors like collaboration, communication, and decision making. The results reveal a strong commitment to TQM principles, with overall TQM and EFQM Leadership scores of 3.58 (±0.11) and 3.46 (±0.30), respectively. The EFQM Leadership dimensions demonstrated significant alignment, particularly in areas such as teacher participation and communication of quality standards. However, there is room for improvement in encouraging two-way communication and ensuring consistent leadership decision implementation. This study highlights the crucial role of effective leadership in fostering a culture of quality and excellence in secondary education, emphasizing the importance of collaboration, communication, and alignment with EFQM principles for successful TQM implementation.

Suggested Citation

  • Sophia Anastasiou & Konstantinos Ntokas, 2024. "Leadership and Quality Enhancement in Secondary Education: A Comparative Analysis of TQM and EFQM," Merits, MDPI, vol. 4(4), pages 1-13, December.
    • Handle: RePEc:gam:jmerit:v:4:y:2024:i:4:p:31-452:d:1534823
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    References listed on IDEAS

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    1. Andrea Sütőová & Katarína Teplická & Martin Straka, 2022. "Application of the EFQM Model in the Education Institution for Driving Improvement of Processes towards Sustainability," Sustainability, MDPI, vol. 14(13), pages 1-15, June.
    2. Songul Zehir & Cemal Zehir, 2023. "Effects of Total Quality Management Practices on Financial and Operational Performance of Hospitals," Sustainability, MDPI, vol. 15(21), pages 1-24, October.
    3. Dimmock, Clive & Tan, Cheng Yong & Nguyen, Dong & Tran, Tu Anh & Dinh, Thang Truong, 2021. "Implementing education system reform: Local adaptation in school reform of teaching and learning," International Journal of Educational Development, Elsevier, vol. 80(C).
    4. Effrosyni Taraza & Sofia Anastasiadou & Christos Papademetriou & Andreas Masouras, 2024. "Evaluation of Quality and Equality in Education Using the European Foundation for Quality Management Excellence Model—A Literature Review," Sustainability, MDPI, vol. 16(3), pages 1-28, January.
    5. Michael Owusu-Kyei & Yusheng Kong & Michael Owusu Akomeah & Stephen Owusu Afriyie, 2023. "Assessing the Influence of Total Quality Management on Customer Satisfaction in the Telecom Industry: A TQM–SERVQUAL Perspective," Businesses, MDPI, vol. 3(2), pages 1-21, April.
    6. repec:pkp:wjvedt:2020:p:12-20 is not listed on IDEAS
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