Assessing the Influence of Total Quality Management on Customer Satisfaction in the Telecom Industry: A TQM–SERVQUAL Perspective
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Cited by:
- Sophia Anastasiou & Konstantinos Ntokas, 2024. "Leadership and Quality Enhancement in Secondary Education: A Comparative Analysis of TQM and EFQM," Merits, MDPI, vol. 4(4), pages 1-13, December.
- Kazi Md. Yusuf & Md Tamjid Ul Alam & Susmita Saha & Intekhab Fardin Turja, 2024. "Bangladeshi Banking: Customer Satisfaction Insights through SERVQUAL Model," International Journal of Science and Business, IJSAB International, vol. 40(1), pages 50-62.
- Luay Jum’a & Marwan Mansour, 2023. "Cruising to Success: Unveiling the Financial Harmony of Container Shipping Firms through Total Quality Management and Service Excellence," Logistics, MDPI, vol. 7(4), pages 1-23, October.
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Keywords
total quality management; customer satisfaction; aftersales service; service quality; SERVQUAL;All these keywords.
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