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The Effect of Servant Leadership on Work Resilience: Evidence from the Hospitality Industry during the COVID-19 Period

Author

Listed:
  • Zhenyao Cai

    (SILC Business School, Shanghai University, 20 Chengzhong Road, Shanghai 201800, China)

  • Yimin Mao

    (SILC Business School, Shanghai University, 20 Chengzhong Road, Shanghai 201800, China)

  • Ting Gong

    (SILC Business School, Shanghai University, 20 Chengzhong Road, Shanghai 201800, China)

  • Ying Xin

    (SILC Business School, Shanghai University, 20 Chengzhong Road, Shanghai 201800, China)

  • Jiayun Lou

    (SILC Business School, Shanghai University, 20 Chengzhong Road, Shanghai 201800, China)

Abstract

The COVID-19 pandemic is a tremendous crisis for public health, which also has a profound impact on business and social activities because many countries restrict travel and social gatherings to avoid the spread of COVID-19. Workers suffer from mental health problems including depression and anxiety due to the uncertain work environment. Hence, psychological resilience, a positive psychological response to these challenges, is essential to the success of employees and companies. Drawing on the conservation of resources theory (COR), this paper investigates how the leadership style (i.e., servant leadership) enhances the work resilience of hospitality employees through two time-lagged empirical studies. Specifically, study 1 demonstrates a positive relationship between servant leadership and employees’ work resilience. Study 2 replicates study 1’s result and further demonstrates that emotional exhaustion mediates the relationship between servant leadership and employees’ work resilience. Furthermore, study 2 finds a significant moderating effect of job complexity. The findings of this paper provide empirical evidence for practitioners to manage employees’ resilience and psychological resources.

Suggested Citation

  • Zhenyao Cai & Yimin Mao & Ting Gong & Ying Xin & Jiayun Lou, 2023. "The Effect of Servant Leadership on Work Resilience: Evidence from the Hospitality Industry during the COVID-19 Period," IJERPH, MDPI, vol. 20(2), pages 1-14, January.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:2:p:1322-:d:1031986
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    References listed on IDEAS

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    1. Alyssa Schneider & Emily B. Kroska, 2021. "Face Covered and Six Feet Apart: Behavioral Awareness Predicts Greater Adherence to Public Health Guidelines during the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(16), pages 1-11, August.
    2. Olivia A. Wackowski & Jennah M. Sontag & David Hammond & Richard J. O’Connor & Pamela A. Ohman-Strickland & Andrew A. Strasser & Andrea C. Villanti & Cristine D. Delnevo, 2019. "The Impact of E-Cigarette Warnings, Warning Themes and Inclusion of Relative Harm Statements on Young Adults’ E-Cigarette Perceptions and Use Intentions," IJERPH, MDPI, vol. 16(2), pages 1-14, January.
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    Cited by:

    1. Ibrahim Yikilmaz & Lutfi Surucu & Ahmet Maslakci & Alper Bahadir Dalmis & Meric Ergun, 2024. "Workplace Buoyancy and Servant Leadership as Catalysts for Sustainable Disaster Management: Mitigating Emotional Exhaustion in Disaster Response Teams," Sustainability, MDPI, vol. 16(7), pages 1-18, March.

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