Applying the Balanced Scorecard to Build Service Performance Measurements of Medical Institutions: An AHP-DEMATEL Approach
Author
Abstract
Suggested Citation
Download full text from publisher
References listed on IDEAS
- Farshad Behrouzi & Azanizawati Ma'aram, 2019. "Identification and ranking of specific balanced scorecard performance measures for hospitals: A case study of private hospitals in the Klang Valley area, Malaysia," International Journal of Health Planning and Management, Wiley Blackwell, vol. 34(4), pages 1364-1376, October.
- César Álvarez Pérez & Vicente Rodríguez Montequín & Francisco Ortega Fernández & Joaquín Villanueva Balsera, 2017. "Integrating Analytic Hierarchy Process (AHP) and Balanced Scorecard (BSC) Framework for Sustainable Business in a Software Factory in the Financial Sector," Sustainability, MDPI, vol. 9(4), pages 1-16, March.
- Behrooz Noori, 2015. "Prioritizing strategic business units in the face of innovation performance: Combining fuzzy AHP and BSC," International Journal of Business and Management, International Institute of Social and Economic Sciences, vol. 3(1), pages 36-56, February.
- Ho, William, 2008. "Integrated analytic hierarchy process and its applications - A literature review," European Journal of Operational Research, Elsevier, vol. 186(1), pages 211-228, April.
- Deryl Northcott & Necia France, 2005. "The Balanced Scorecard in New Zealand Health Sector Performance Management: Dissemination to Diffusion," Australian Accounting Review, CPA Australia, vol. 15(37), pages 34-46, November.
- Ipik Permana & Haryo Bharoto, 2021. "Remuneration to improve employee performance at waled regional hospital, Cirebon regency," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(7), pages 163-169, October.
- Christiansen, Terkel & Vrangbæk, Karsten, 2018. "Hospital centralization and performance in Denmark—Ten years on," Health Policy, Elsevier, vol. 122(4), pages 321-328.
- Ho, William & Ma, Xin, 2018. "The state-of-the-art integrations and applications of the analytic hierarchy process," European Journal of Operational Research, Elsevier, vol. 267(2), pages 399-414.
- El-Jardali, Fadi & Saleh, Shadi & Ataya, Nour & Jamal, Diana, 2011. "Design, implementation and scaling up of the balanced scorecard for hospitals in Lebanon: Policy coherence and application lessons for low and middle income countries," Health Policy, Elsevier, vol. 103(2), pages 305-314.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Mahir Oner & Ufuk Cebeci & Onur Dogan, 2024. "BSC-Based Digital Transformation Strategy Selection and Sensitivity Analysis," Mathematics, MDPI, vol. 12(2), pages 1-21, January.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Paweł Karczmarek & Witold Pedrycz & Adam Kiersztyn, 2021. "Fuzzy Analytic Hierarchy Process in a Graphical Approach," Group Decision and Negotiation, Springer, vol. 30(2), pages 463-481, April.
- Nishat Alam Choudhary & Shalabh Singh & Tobias Schoenherr & M. Ramkumar, 2023. "Risk assessment in supply chains: a state-of-the-art review of methodologies and their applications," Annals of Operations Research, Springer, vol. 322(2), pages 565-607, March.
- Jana Krejčí & Alessio Ishizaka, 2018. "FAHPSort: A Fuzzy Extension of the AHPSort Method," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 17(04), pages 1119-1145, July.
- Pelin Toktaş & Gülin Feryal Can, 2019. "Stochastic KEMIRA-M Approach with Consistent Weightings," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 18(03), pages 793-831, May.
- Kułakowski, Konrad & Mazurek, Jiří & Ramík, Jaroslav & Soltys, Michael, 2019. "When is the condition of order preservation met?," European Journal of Operational Research, Elsevier, vol. 277(1), pages 248-254.
- Nikola Kadoić & Diana Šimić & Jasna Mesarić & Nina Begičević Ređep, 2021. "Measuring Quality of Public Hospitals in Croatia Using a Multi-Criteria Approach," IJERPH, MDPI, vol. 18(19), pages 1-28, September.
- Li, Yan-Lai & Tang, Jia-Fu & Chin, Kwai-Sang & Jiang, Yu-Shi & Han, Yi & Pu, Yun, 2011. "Estimating the final priority ratings of engineering characteristics in mature-period product improvement by MDBA and AHP," International Journal of Production Economics, Elsevier, vol. 131(2), pages 575-586, June.
- Nermin Kişi, 2019. "A Strategic Approach to Sustainable Tourism Development Using the A’WOT Hybrid Method: A Case Study of Zonguldak, Turkey," Sustainability, MDPI, vol. 11(4), pages 1-19, February.
- Jelena Lukić & Mirjana Misita & Dragan D. Milanović & Ankica Borota-Tišma & Aleksandra Janković, 2022. "Determining the Risk Level in Client Analysis by Applying Fuzzy Logic in Insurance Sector," Mathematics, MDPI, vol. 10(18), pages 1-17, September.
- Thomas L. Saaty, 2013. "The Modern Science of Multicriteria Decision Making and Its Practical Applications: The AHP/ANP Approach," Operations Research, INFORMS, vol. 61(5), pages 1101-1118, October.
- Yan Jia & Junfeng Wang & Xin Han & Haiqi Tang & Xiaoling Xiao, 2023. "Application and Performance Evaluation of Industrial Internet Platform in Power Generation Equipment Industry," Sustainability, MDPI, vol. 15(20), pages 1-30, October.
- Farshad Behrouzi & Azanizawati Ma'aram, 2019. "Identification and ranking of specific balanced scorecard performance measures for hospitals: A case study of private hospitals in the Klang Valley area, Malaysia," International Journal of Health Planning and Management, Wiley Blackwell, vol. 34(4), pages 1364-1376, October.
- Penglong Wang & Yao Wei & Fanglei Zhong & Xiaoyu Song & Bao Wang & Qinhua Wang, 2022. "Evaluation of Agricultural Water Resources Carrying Capacity and Its Influencing Factors: A Case Study of Townships in the Arid Region of Northwest China," Agriculture, MDPI, vol. 12(5), pages 1-24, May.
- Juan Cabello Eras & Dayli Covas Varela & Gilberto Hernández Pérez & Alexis Sagastume Gutiérrez & Dunia García Lorenzo & Carlo Vandecasteele & Luc Hens, 2014. "Comparative study of the urban quality of life in Cuban first-level cities from an objective dimension," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 16(1), pages 195-215, February.
- Madjid Tavana & Mariya Sodenkamp & Leena Suhl, 2010. "A soft multi-criteria decision analysis model with application to the European Union enlargement," Annals of Operations Research, Springer, vol. 181(1), pages 393-421, December.
- Anis Assad Neto & Jessyca Sampaio & Silvana Pereira Detro & Fernando Deschamps & Eduardo Alves Portela Santos & Eduardo de Freitas Rocha Loures, 2021. "Reconciling process flexibility and standardization: a case study in the automotive industry," Operations Management Research, Springer, vol. 14(3), pages 507-524, December.
- Villacreses, Geovanna & Gaona, Gabriel & Martínez-Gómez, Javier & Jijón, Diego Juan, 2017. "Wind farms suitability location using geographical information system (GIS), based on multi-criteria decision making (MCDM) methods: The case of continental Ecuador," Renewable Energy, Elsevier, vol. 109(C), pages 275-286.
- Feng, Zhiying & Tang, Wenhu & Niu, Zhewen & Wu, Qinghua, 2018. "Bi-level allocation of carbon emission permits based on clustering analysis and weighted voting: A case study in China," Applied Energy, Elsevier, vol. 228(C), pages 1122-1135.
- Wang, Xiaojun & Chan, Hing Kai & Li, Dong, 2015. "A case study of an integrated fuzzy methodology for green product development," European Journal of Operational Research, Elsevier, vol. 241(1), pages 212-223.
- Javier Velázquez & Javier Infante & Inmaculada Gómez & Ana Hernando & Derya Gülçin & Fernando Herráez & Víctor Rincón & Rui Alexandre Castanho, 2023. "Walkability under Climate Pressure: Application to Three UNESCO World Heritage Cities in Central Spain," Land, MDPI, vol. 12(5), pages 1-28, April.
More about this item
Keywords
service performance; medical institutions; balanced scorecard (BSC); analytic hierarchy process (AHP); decision making and trial evaluation laboratory (DEMATEL);All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:20:y:2023:i:2:p:1022-:d:1026822. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.