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Emotional Labor, Burnout, Medical Error, and Turnover Intention among South Korean Nursing Staff in a University Hospital Setting

Author

Listed:
  • Chan-Young Kwon

    (Department of Oriental Neuropsychiatry, Dongeui University College of Korean Medicine, Busan 47227, Korea)

  • Boram Lee

    (Clinical Research Coordinating Team, Korea Institute of Oriental Medicine, Daejeon 34054, Korea)

  • O-Jin Kwon

    (KM Science Research Division, Korea Institute of Oriental Medicine, Daejeon 34054, Korea)

  • Myo-Sung Kim

    (Department of Nursing, Dongeui University College of Nursing, Healthcare Sciences & Human Ecology, Busan 47340, Korea)

  • Kyo-Lin Sim

    (Department of Music, Pyeongtaek University Graduate School, Pyeongtaek-si 17869, Korea)

  • Yung-Hyun Choi

    (Department of Biochemistry, Dongeui University College of Korean Medicine, Busan 47227, Korea)

Abstract

Nurses are vulnerable to mental health challenges, including burnout, as they are exposed to adverse job conditions such as high workload. The mental health of this population can relate not only to individual well-being but also to patient safety outcomes. Therefore, there is a need for a mental health improvement strategy that targets this population. This cross-sectional survey study investigates emotional labor, burnout, turnover intention, and medical error levels among 117 nursing staff members in a South Korean university hospital; it also analyzes correlations among outcomes and conduct correlation analysis and multiple regression analysis to determine relationships among these factors. The participants had moderate to high levels of emotional labor and burnout, and 23% had experienced medical errors within the last six months. Save for medical errors, all outcomes significantly and positively correlated with each other. These results can be used to improve the mental health outcomes of nurses working in the hospital and their consequences. Specifically, the job positions of nursing personnel may be a major consideration in such a strategy, and job-focused emotional labor and employee-focused emotional labor may be promising targets in ameliorating turnover intention and client-related burnout, respectively.

Suggested Citation

  • Chan-Young Kwon & Boram Lee & O-Jin Kwon & Myo-Sung Kim & Kyo-Lin Sim & Yung-Hyun Choi, 2021. "Emotional Labor, Burnout, Medical Error, and Turnover Intention among South Korean Nursing Staff in a University Hospital Setting," IJERPH, MDPI, vol. 18(19), pages 1-14, September.
  • Handle: RePEc:gam:jijerp:v:18:y:2021:i:19:p:10111-:d:643499
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    References listed on IDEAS

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    1. Ari Min & Minkyung Kang & Hye Chong Hong, 2021. "Sickness Presenteeism in Shift and Non-Shift Nurses: Using the Fifth Korean Working Conditions Survey," IJERPH, MDPI, vol. 18(6), pages 1-12, March.
    2. Natalia Stanulewicz & Emily Knox & Melanie Narayanasamy & Noureen Shivji & Kamlesh Khunti & Holly Blake, 2019. "Effectiveness of Lifestyle Health Promotion Interventions for Nurses: A Systematic Review," IJERPH, MDPI, vol. 17(1), pages 1-36, December.
    3. Su-Eun Jung & Da-Jung Ha & Jung-Hyun Park & Boram Lee & Myo-Sung Kim & Kyo-Lin Sim & Yung-Hyun Choi & Chan-Young Kwon, 2021. "The Effectiveness and Safety of Mind-Body Modalities for Mental Health of Nurses in Hospital Setting: A Systematic Review," IJERPH, MDPI, vol. 18(16), pages 1-21, August.
    4. Nayoon Lee & Hyun-Ju Lee, 2020. "South Korean Nurses’ Experiences with Patient Care at a COVID-19-Designated Hospital: Growth after the Frontline Battle against an Infectious Disease Pandemic," IJERPH, MDPI, vol. 17(23), pages 1-22, December.
    5. Beatrice Van der Heijden & Christine Brown Mahoney & Yingzi Xu, 2019. "Impact of Job Demands and Resources on Nurses’ Burnout and Occupational Turnover Intention Towards an Age-Moderated Mediation Model for the Nursing Profession," IJERPH, MDPI, vol. 16(11), pages 1-22, June.
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    Cited by:

    1. Karine Borges de Oliveira & Otávio José de Oliveira, 2022. "Making Hospitals Sustainable: Towards Greener, Fairer and More Prosperous Services," Sustainability, MDPI, vol. 14(15), pages 1-21, August.
    2. Sabinne Marie Taranu & Adina Carmen Ilie & Ana-Maria Turcu & Ramona Stefaniu & Ioana Alexandra Sandu & Anca Iuliana Pislaru & Ioana Dana Alexa & Calina Anda Sandu & Tudor-Stefan Rotaru & Teodora Alexa, 2022. "Factors Associated with Burnout in Healthcare Professionals," IJERPH, MDPI, vol. 19(22), pages 1-13, November.

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