Facebook Reviews as a Supplemental Tool for Hospital Patient Satisfaction and Its Relationship with Hospital Accreditation in Malaysia
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- Po-Chin Yang & Wui-Chiang Lee & Hao-Yen Liu & Mei-Ju Shih & Tzeng-Ji Chen & Li-Fang Chou & Shinn-Jang Hwang, 2018. "Use of Facebook by Hospitals in Taiwan: A Nationwide Survey," IJERPH, MDPI, vol. 15(6), pages 1-10, June.
- Mohammed Almasabi & Shane Thomas, 2017. "The impact of Saudi hospital accreditation on quality of care: a mixed methods study," International Journal of Health Planning and Management, Wiley Blackwell, vol. 32(4), pages 261-278, October.
- João Éderson Corrêa & João Batista Turrioni & Carlos Henrique Pereira Mello & Ana Carolina Oliveira Santos & Carlos Eduardo Sanches Da Silva & Fabrício Alves De Almeida, 2018. "Development of a System Measurement Model of the Brazilian Hospital Accreditation System," IJERPH, MDPI, vol. 15(11), pages 1-17, November.
- Mu'taman Jarrar & Mohammad Al‐Bsheish & Latefa Ali Dardas & Ahmed Meri & Mohd Sobri Minai, 2020. "Adverse events in Malaysia: Associations with nurse's ethnicity and experience, hospital size, accreditation, and teaching status," International Journal of Health Planning and Management, Wiley Blackwell, vol. 35(1), pages 104-119, January.
- Guangyu Hu & Xueyan Han & Huixuan Zhou & Yuanli Liu, 2019. "Public Perception on Healthcare Services: Evidence from Social Media Platforms in China," IJERPH, MDPI, vol. 16(7), pages 1-10, April.
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- Cong Cao & Dan Li & Qianwen Xu & Xiuyan Shao, 2022. "Motivational Influences Affecting Middle-Aged and Elderly Users’ Participation Intention in Health-Related Social Media," IJERPH, MDPI, vol. 19(18), pages 1-21, September.
- Afiq Izzudin A. Rahim & Mohd Ismail Ibrahim & Kamarul Imran Musa & Sook-Ling Chua & Najib Majdi Yaacob, 2021. "Assessing Patient-Perceived Hospital Service Quality and Sentiment in Malaysian Public Hospitals Using Machine Learning and Facebook Reviews," IJERPH, MDPI, vol. 18(18), pages 1-28, September.
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Keywords
social media; Facebook; patient satisfaction; quality of care; online review; accreditation; hospital management; clinical quality; Spearman correlation; Malaysia;All these keywords.
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