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Features of Online Hospital Appointment Systems in Taiwan: A Nationwide Survey

Author

Listed:
  • Po-Chin Yang

    (Department of Family Medicine, Taipei Veterans General Hospital, Taipei 112, Taiwan)

  • Feng-Yuan Chu

    (Department of Family Medicine, Taipei Veterans General Hospital, Taipei 112, Taiwan)

  • Hao-Yen Liu

    (Department of Family Medicine, Taipei Veterans General Hospital, Taipei 112, Taiwan)

  • Mei-Ju Shih

    (Graduate Institute of Communication Engineering, National Taiwan University, Taipei 112, Taiwan)

  • Tzeng-Ji Chen

    (Department of Family Medicine, Taipei Veterans General Hospital, Taipei 112, Taiwan
    School of Medicine, National Yang-Ming University, Taipei 112, Taiwan)

  • Li-Fang Chou

    (Department of Public Finance, National Chengchi University, Taipei 116, Taiwan)

  • Shinn-Jang Hwang

    (Department of Family Medicine, Taipei Veterans General Hospital, Taipei 112, Taiwan
    School of Medicine, National Yang-Ming University, Taipei 112, Taiwan)

Abstract

Background: In the Internet era, many web-based appointment systems for hospitals have been established to replace traditional systems. Our study aimed to highlight the features of online appointment systems for hospitals in Taiwan, where patients can visit outpatient departments without a referral. Methods: All hospitals online appointment systems were surveyed in October 2018. Features of first-visit registrations were analyzed and stratified according to the hospitals’ accreditation levels. Results: Of the 417 hospitals, 59.7% (249) had public online appointment systems. For first-visit patients, only 199 hospitals offered the option of making appointments online from 7 to 98 (mean 38.9) days prior to the appointment itself. Before appointments, 68 (34.2%) hospitals recommended specialties for patients to choose according to their symptoms, and only 11 (5.5%) had a function for sending messages to doctors. After appointments, 176 (88.4%) provided links to real-time monitoring of outpatient service progress. Conclusions: More than half of the hospitals in Taiwan have public online appointment systems. However, most of these systems simply fulfill the function of registration, and rarely take the opportunity to improve efficiency by gathering information regarding patients’ medical history or reasons for making the appointment.

Suggested Citation

  • Po-Chin Yang & Feng-Yuan Chu & Hao-Yen Liu & Mei-Ju Shih & Tzeng-Ji Chen & Li-Fang Chou & Shinn-Jang Hwang, 2019. "Features of Online Hospital Appointment Systems in Taiwan: A Nationwide Survey," IJERPH, MDPI, vol. 16(2), pages 1-10, January.
    • Handle: RePEc:gam:jijerp:v:16:y:2019:i:2:p:171-:d:196146
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    References listed on IDEAS

    as
    1. Wen-Ya Wang & Diwakar Gupta, 2011. "Adaptive Appointment Systems with Patient Preferences," Manufacturing & Service Operations Management, INFORMS, vol. 13(3), pages 373-389, July.
    2. Po-Chin Yang & Wui-Chiang Lee & Hao-Yen Liu & Mei-Ju Shih & Tzeng-Ji Chen & Li-Fang Chou & Shinn-Jang Hwang, 2018. "Use of Facebook by Hospitals in Taiwan: A Nationwide Survey," IJERPH, MDPI, vol. 15(6), pages 1-10, June.
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    Cited by:

    1. Motulsky, Aude & Bosson-Rieutort, Delphine & Usher, Susan & David, Geneviève & Moreault, Marie-Pierre & Gagnon, Marie-Pierre & Schuster, Tibor & Sicotte, Claude, 2023. "Evaluation of a national e-booking system for medical consultation in primary care in a universal health system," Health Policy, Elsevier, vol. 131(C).

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