IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v18y2021i12p6641-d578586.html
   My bibliography  Save this article

How to Mitigate the Negative Effect of Emotional Exhaustion among Healthcare Workers: The Role of Safety Climate and Compensation

Author

Listed:
  • Mavis Agyemang Opoku

    (College of Business, Gachon University, Seongnam 13120, Korea)

  • Hyejung Yoon

    (The Seoul Institute, 57 Nambusunhwan-ro, 340-gil, Seocho-gu, Seoul 06756, Korea)

  • Seung-Wan Kang

    (College of Business, Gachon University, Seongnam 13120, Korea)

  • Myoungsoon You

    (Department of Public Health Sciences, Graduate School of Public Health, Seoul National University, Seoul 08826, Korea)

Abstract

This study examines the relationship between emotional exhaustion and job satisfaction. We further propose a safety climate and compensation as contextual variables that weaken the effect of emotional exhaustion. Survey data collected from 694 employees of a public hospital provided support for the hypothesized research model. The hierarchical multiple regression results reveal that high emotional exhaustion is negatively related to job satisfaction. In addition, the results suggest that compensation and a safety climate are moderating variables that mitigate the negative effects of emotional exhaustion. The theoretical implications and future directions are discussed.

Suggested Citation

  • Mavis Agyemang Opoku & Hyejung Yoon & Seung-Wan Kang & Myoungsoon You, 2021. "How to Mitigate the Negative Effect of Emotional Exhaustion among Healthcare Workers: The Role of Safety Climate and Compensation," IJERPH, MDPI, vol. 18(12), pages 1-15, June.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:12:p:6641-:d:578586
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/18/12/6641/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/18/12/6641/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Jean-Pierre Neveu & Stevan E. Hobfoll & Jonathon Halbesleben & M Westman, 2018. "Conservation of resources in the organizational context : the reality of resources and their consequences," Post-Print hal-02472360, HAL.
    2. Mavis Agyemang Opoku & Suk Bong Choi & Seung-Wan Kang, 2019. "Servant Leadership and Innovative Behaviour: An Empirical Analysis of Ghana’s Manufacturing Sector," Sustainability, MDPI, vol. 11(22), pages 1-18, November.
    3. Zubair Akram & Yan Li & Umair Akram, 2019. "When Employees are Emotionally Exhausted Due to Abusive Supervision. A Conservation-of-Resources Perspective," IJERPH, MDPI, vol. 16(18), pages 1-17, September.
    4. Irina Nikolova & Karen van Dam & Joris Van Ruysseveldt & Hans De Witte, 2019. "Feeling Weary? Feeling Insecure? Are All Workplace Changes Bad News?," IJERPH, MDPI, vol. 16(10), pages 1-22, May.
    5. Aryee, Samuel & Zhen Xiong Chen, 2006. "Leader-member exchange in a Chinese context: Antecedents, the mediating role of psychological empowerment and outcomes," Journal of Business Research, Elsevier, vol. 59(7), pages 793-801, July.
    6. Syed Mir Muhammad Shah & Ramsha Ali & Abdul Samad Dahri & Noor Ahmed Brohi & Zulfiqar Ahmed Maher & Waseem-Ul-Hameed, 2018. "Determinants of Job Satisfaction among Nurses: Evidence from South Asian Perspective," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(5), pages 19-26, May.
    7. Emilia I. De la Fuente-Solana & Laura Pradas-Hernández & Carmen Tamara González-Fernández & Almudena Velando-Soriano & María Begoña Martos-Cabrera & José L. Gómez-Urquiza & Guillermo Arturo Cañadas-De, 2021. "Burnout Syndrome in Paediatric Nurses: A Multi-Centre Study," IJERPH, MDPI, vol. 18(3), pages 1-10, February.
    8. Samuel Bowles & Sandra Polania-Reyes, 2012. "Economic Incentives and Social Preferences: Substitutes or Complements?," Journal of Economic Literature, American Economic Association, vol. 50(2), pages 368-425, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tingting Zhu & Sung Kyu Park & Ruonan Tu & Yi Ding, 2023. "Does Emotional Labor Trigger Turnover Intention? The Moderating Effect of Fear of COVID-19," Sustainability, MDPI, vol. 15(21), pages 1-25, October.
    2. Wen Zhang & Wei Liu & Yingyee Wu & Chenlu Ma & Xiyao Xiao & Xichao Zhang, 2022. "How Fear of External Threats Plays Roles: An Examination of Supervisors’ Trait Anger, Abusive Supervision, Subordinate Burnout and CCB," IJERPH, MDPI, vol. 19(24), pages 1-15, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mavis Agyemang Opoku & Suk Bong Choi & Seung-Wan Kang, 2019. "Psychological Safety in Ghana: Empirical Analyses of Antecedents and Consequences," IJERPH, MDPI, vol. 17(1), pages 1-20, December.
    2. Jae-Heon Do & Seung-Wan Kang & Suk Bong Choi, 2021. "The Effect of Perceived Supervisor–Subordinate Congruence in Honesty on Emotional Exhaustion: A Polynomial Regression Analysis," IJERPH, MDPI, vol. 18(17), pages 1-16, September.
    3. Heetae Park & Wonseok Choi & Seung-Wan Kang, 2020. "When Is the Negative Effect of Abusive Supervision on Task Performance Mitigated? An Empirical Study of Public Service Officers in Korea," IJERPH, MDPI, vol. 17(12), pages 1-10, June.
    4. Hao Zhou & Xinyi Sheng & Yulin He & Xiaoye Qian, 2020. "Ethical Leadership as the Reliever of Frontline Service Employees’ Emotional Exhaustion: A Moderated Mediation Model," IJERPH, MDPI, vol. 17(3), pages 1-13, February.
    5. Björn Vollan & Karla Henning & Deniza Staewa, 2017. "Do campaigns featuring impact evaluations increase donations? Evidence from a survey experiment," Journal of Development Effectiveness, Taylor & Francis Journals, vol. 9(4), pages 500-518, October.
    6. Johan Graafland, 2020. "Competition in technology and innovation, motivation crowding, and environmental policy," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(1), pages 137-145, January.
    7. Sseruyange, J. & Bulte, E., 2018. "Do Incentives matter for Knowledge Diffusion? Experimental Evidence from Uganda," 2018 Conference, July 28-August 2, 2018, Vancouver, British Columbia 275896, International Association of Agricultural Economists.
    8. Mattauch, Linus & Hepburn, Cameron & Stern, Nicholas, 2018. "Pigou pushes preferences: decarbonisation and endogenous values," INET Oxford Working Papers 2018-16, Institute for New Economic Thinking at the Oxford Martin School, University of Oxford.
    9. Ferit ÖLÇER, 2015. "Mediating effect of job satisfaction in the relationship between psychological empowerment and job performance," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania / Editura Economica, vol. 0(3(604), A), pages 111-136, Autumn.
    10. repec:spo:wpmain:info:hdl:2441/vbu6kd1s68o6r34k5bcm3iopv is not listed on IDEAS
    11. Cabeza Martínez, Begoña, 2023. "Social preferences, support for redistribution, and attitudes towards vulnerable groups," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 107(C).
    12. Lambsdorff, Johann Graf & Grubiak, Kevin & Werner, Katharina, 2023. "Intrinsic Motivation vs. Corruption? Experimental Evidence on the Performance of Officials," MPRA Paper 118153, University Library of Munich, Germany.
    13. Ariel BenYishay & A. Mushfiq Mobarak, 2014. "Social Learning and Communication," NBER Working Papers 20139, National Bureau of Economic Research, Inc.
    14. Wendian Shi & Feng Wang & Xiujun Li, 2021. "Depletion Effect of Work-Leisure Conflict: A Daily Diary Study," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 158(1), pages 297-317, November.
    15. Winschel, Evguenia & Zahn, Philipp, 2012. "Effciency concern under asymmetric information," Working Papers 13-07, University of Mannheim, Department of Economics.
    16. Xie, Junyi & Ifie, Kemefasu & Gruber, Thorsten, 2022. "The dual threat of COVID-19 to health and job security – Exploring the role of mindfulness in sustaining frontline employee-related outcomes," Journal of Business Research, Elsevier, vol. 146(C), pages 216-227.
    17. Ramm, Joachim & Tjøtta, Sigve & Torsvik, Gaute, 2013. "Incentives and creativity in groups," Working Papers in Economics 06/13, University of Bergen, Department of Economics.
    18. Chervier, Colas & Le Velly, Gwenolé & Ezzine-de-Blas, Driss, 2019. "When the Implementation of Payments for Biodiversity Conservation Leads to Motivation Crowding-out: A Case Study From the Cardamoms Forests, Cambodia," Ecological Economics, Elsevier, vol. 156(C), pages 499-510.
    19. Tu Yidong & Lu Xinxin, 2013. "How Ethical Leadership Influence Employees’ Innovative Work Behavior: A Perspective of Intrinsic Motivation," Journal of Business Ethics, Springer, vol. 116(2), pages 441-455, August.
    20. Stefan, Matthias & Huber, Jürgen & Kirchler, Michael & Sutter, Matthias & Walzl, Markus, 2023. "Monetary and social incentives in multi-tasking: The ranking substitution effect," European Economic Review, Elsevier, vol. 156(C).
    21. de Melo, Gioia & Piaggio, Matías, 2015. "The perils of peer punishment: Evidence from a common pool resource framed field experiment," Ecological Economics, Elsevier, vol. 120(C), pages 376-393.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:18:y:2021:i:12:p:6641-:d:578586. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.