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Employee Engagement and Wellbeing in Times of COVID-19: A Proposal of the 5Cs Model

Author

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  • María-Carmen De-la-Calle-Durán

    (Department of Business Administration (ADO), Applied Economics II and Fundaments of Economic Analysis, Universidad Rey Juan Carlos, Paseo de los Artilleros s/n, 28032 Madrid, Spain)

  • José-Luis Rodríguez-Sánchez

    (Department of Business Administration (ADO), Applied Economics II and Fundaments of Economic Analysis, Universidad Rey Juan Carlos, Paseo de los Artilleros s/n, 28032 Madrid, Spain)

Abstract

The COVID-19 pandemic has had an unprecedented impact on the labor market. The psychological pressure and uncertainty caused by the current changing workplace environment have led to negative consequences for workers. Considering the predictive relationship between employee engagement and wellbeing and in light of this unprecedented situation that affects workers of all the industries worldwide, this study aims to identify the key main drivers of employee engagement that can lead to employee wellbeing in the current context. Through a literature review, a theoretical model to strengthen engagement in times of COVID-19 is proposed. The main factors are conciliation, cultivation, confidence, compensation, and communication. Whereas prior to the pandemic, firms had already understood the need to achieve this, it is now considered a vital tool for staff health and wellbeing. This article makes two main contributions. First, it provides a model for boosting employee engagement, and therefore, wellbeing. Second, managerial suggestions are made to apply the theoretical model.

Suggested Citation

  • María-Carmen De-la-Calle-Durán & José-Luis Rodríguez-Sánchez, 2021. "Employee Engagement and Wellbeing in Times of COVID-19: A Proposal of the 5Cs Model," IJERPH, MDPI, vol. 18(10), pages 1-15, May.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:10:p:5470-:d:558434
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    References listed on IDEAS

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    2. Valentina Fietta & Francesca Bertoldo & Lorenzo Gasperi & Cristina Mazza & Paolo Roma & Merylin Monaro, 2023. "The Role of Work Engagement in Facing the COVID-19 Pandemic among Mental Healthcare Workers: An Italian Study to Improve Work Sustainability during Emergency Situations," Sustainability, MDPI, vol. 15(4), pages 1-16, February.
    3. Clara De Vincenzi & Martina Pansini & Bruna Ferrara & Ilaria Buonomo & Paula Benevene, 2022. "Consequences of COVID-19 on Employees in Remote Working: Challenges, Risks and Opportunities An Evidence-Based Literature Review," IJERPH, MDPI, vol. 19(18), pages 1-18, September.
    4. Richa Goyal & Himani Sharma, 2024. "Does Well-being Mediate Between Mindfulness and Knowledge Workers’ Work Engagement Relationship?," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(1), pages 4004-4023, March.
    5. Christina Deselaers & Alina Dahmen & Sonia Lippke, 2022. "Impact of the COVID-19 Pandemic on CSR Activities of Healthcare Providers," IJERPH, MDPI, vol. 20(1), pages 1-27, December.
    6. Teresa Galanti & Clara De Vincenzi & Ilaria Buonomo & Paula Benevene, 2023. "Digital Transformation: Inevitable Change or Sizable Opportunity? The Strategic Role of HR Management in Industry 4.0," Administrative Sciences, MDPI, vol. 13(2), pages 1-19, January.
    7. Ion Popa & Simona Cătălina Ștefan & Ana Alexandra Olariu & Ștefan Cătălin Popa & Cătălina Florentina Popa, 2022. "Modelling the COVID-19 Pandemic Effects on Employees’ Health and Performance: A PLS-SEM Mediation Approach," IJERPH, MDPI, vol. 19(3), pages 1-17, February.
    8. Samaranayake, Don Isuru & Jayarathna, Dhammika & Mithursan, Asokkumar, 2021. "Impact of identity fusion and pro-group motivation on employees’ productivity: experimental survey," MPRA Paper 120948, University Library of Munich, Germany, revised 24 Jul 2022.
    9. Luminita Popescu & Claudiu George Bocean & Anca Antoaneta Vărzaru & Costin Daniel Avram & Anica Iancu, 2022. "A Two-Stage SEM—Artificial Neural Network Analysis of the Engagement Impact on Employees’ Well-Being," IJERPH, MDPI, vol. 19(12), pages 1-15, June.
    10. Lena Waizenegger & Kai Schaedlich & Bill Doolin, 2023. "Sociomateriality in Action," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 65(3), pages 235-257, June.
    11. Ngqabutho Moyo & Anita D. Bhappu & Moment Bhebhe & Farai Ncube, 2022. "Perceived Risk of COVID-19 and Employee Decision-Making: How Psychological Distress during the Pandemic Increases Negative Performance Outcomes among Healthcare Workers," IJERPH, MDPI, vol. 19(11), pages 1-16, June.
    12. Carlos Laranjeira & Filipa Pereira & Ana Querido & Marion Bieri & Henk Verloo, 2022. "Contributing Factors of Presenteeism among Portuguese and Swiss Nurses: A Qualitative Study Using Focus Groups," IJERPH, MDPI, vol. 19(14), pages 1-19, July.

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