IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v17y2020i19p7129-d421510.html
   My bibliography  Save this article

What Makes Hotel Chefs in Korea Interact with SNS Community at Work? Modeling the Interplay between Social Capital and Job Satisfaction by the Level of Customer Orientation

Author

Listed:
  • Sang-Won Seo

    (Graduate School of Tourism & Hospitality, Kyonggi University, Seoul 03746, Korea)

  • Hyeon-Cheol Kim

    (School of Business Administration, College of Business and Economics, Chung-Ang University, Seoul 06974, Korea)

  • Zong-Yi Zhu

    (Department of Arts and Cultural Management, Graduate School, Chung-Ang University, Seoul 06974, Korea)

  • Jung-Tak Lee

    (Department of Culinary Arts, Ansan University, Ansan 15328, Korea)

Abstract

This study aimed to investigate the effect of social network services (SNS) on hotel chef job satisfaction, and to provide an effective strategy to reduce chef turnover and maintain sustainable economic development in hospitality. The intention was to empirically test and analyze the effect of SNS on hotel chef job satisfaction by applying the social capital theory. The social capital theory was explored and the effect of chefs’ social capital on their social presence and job satisfaction was demonstrated. Furthermore, this study aimed to determine the moderation effect of customer orientation. A total of 130 surveys were collected from chefs working at Michelin-starred restaurants in Seoul, Korea. SPSS and AMOS were used to conduct statistical analyses. The outputs included exploratory factor analysis, confirmatory factor analysis, convergent analysis, discriminant analysis, path analysis, mediation effect analysis, and moderation effect analysis. The results illustrated that bridging social capital significantly impacts chef social presence, while bonding social capital does not significantly influence their presence. In addition, both bonding and bridging social capital positively relate to chef job satisfaction. Significant mediation and moderation effects were demonstrated on the path taken by chefs. The results of this study offer theoretical and managerial implications for hotel human resources managers to enhance chef job satisfaction.

Suggested Citation

  • Sang-Won Seo & Hyeon-Cheol Kim & Zong-Yi Zhu & Jung-Tak Lee, 2020. "What Makes Hotel Chefs in Korea Interact with SNS Community at Work? Modeling the Interplay between Social Capital and Job Satisfaction by the Level of Customer Orientation," IJERPH, MDPI, vol. 17(19), pages 1-16, September.
  • Handle: RePEc:gam:jijerp:v:17:y:2020:i:19:p:7129-:d:421510
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/17/19/7129/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/1660-4601/17/19/7129/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Merlo, Omar & Bell, Simon J. & Menguc, Bulent & Whitwell, Gregory J., 2006. "Social capital, customer service orientation and creativity in retail stores," Journal of Business Research, Elsevier, vol. 59(12), pages 1214-1221, November.
    2. Haeussler, Carolin, 2011. "Information-sharing in academia and the industry: A comparative study," Research Policy, Elsevier, vol. 40(1), pages 105-122, February.
    3. Han, Sehee & Min, Jinyoung & Lee, Heeseok, 2016. "Building relationships within corporate SNS accounts through social presence formation," International Journal of Information Management, Elsevier, vol. 36(6), pages 945-962.
    4. Felix Requena, 2003. "Social Capital, Satisfaction and Quality of Life in the Workplace," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 61(3), pages 331-360, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Hee Kyung Kim & Chang Won Lee, 2021. "Relationships among Healthcare Digitalization, Social Capital, and Supply Chain Performance in the Healthcare Manufacturing Industry," IJERPH, MDPI, vol. 18(4), pages 1-13, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Arman Avadikyan & Gilles Lambert & Christophe Lerch, 2016. "A Multi-Level Perspective on Ambidexterity: The Case of a Synchrotron Research Facility," Working Papers of BETA 2016-44, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.
    2. Xiaoxu Dong & Huawei Zhao & Tiancai Li, 2022. "The Role of Live-Streaming E-Commerce on Consumers’ Purchasing Intention regarding Green Agricultural Products," Sustainability, MDPI, vol. 14(7), pages 1-13, April.
    3. Huan Zhang & Lin Sun & Qiujie Zhang, 2022. "How Workplace Social Capital Affects Turnover Intention: The Mediating Role of Job Satisfaction and Burnout," IJERPH, MDPI, vol. 19(15), pages 1-12, August.
    4. Mueller-Langer, Frank & Andreoli-Versbach, Patrick, 2018. "Open access to research data: Strategic delay and the ambiguous welfare effects of mandatory data disclosure," Information Economics and Policy, Elsevier, vol. 42(C), pages 20-34.
    5. Eunae Jin & Woojong Lee & Danya Kim, 2018. "Does Resident Participation in an Urban Regeneration Project Improve Neighborhood Satisfaction: A Case Study of “Amichojang” in Busan, South Korea," Sustainability, MDPI, vol. 10(10), pages 1-13, October.
    6. Charles Ayoubi & Boris Thurm, 2023. "Knowledge diffusion and morality: Why do we freely share valuable information with Strangers?," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 32(1), pages 75-99, January.
    7. Christopher Boudreaux & George Clarke & Anand Jha, 2022. "Social capital and small informal business productivity: the mediating roles of financing and customer relationships," Small Business Economics, Springer, vol. 59(3), pages 955-976, October.
    8. Andreas Tsounis & Despoina Xanthopoulou & Evangelia Demerouti & Konstantinos Kafetsios & Ioannis Tsaousis, 2023. "Workplace Social Capital: Redefining and Measuring the Construct," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 165(2), pages 555-583, January.
    9. Andreoli-Versbach, Patrick & Mueller-Langer, Frank, 2014. "Open access to data: An ideal professed but not practised," Research Policy, Elsevier, vol. 43(9), pages 1621-1633.
    10. Christoph Markmann & Alexander Spickermann & Heiko A. von der Gracht & Alexander Brem, 2021. "Improving the question formulation in Delphi‐like surveys: Analysis of the effects of abstract language and amount of information on response behavior," Futures & Foresight Science, John Wiley & Sons, vol. 3(1), March.
    11. Nagamani Subramanian & M. Suresh, 2022. "Social Sustainability Factors Influencing the Implementation of Sustainable HRM in Manufacturing SMEs," Humanistic Management Journal, Springer, vol. 7(3), pages 469-507, December.
    12. Subramanian, Annapoornima M. & Lim, Kwanghui & Soh, Pek-Hooi, 2013. "When birds of a feather don’t flock together: Different scientists and the roles they play in biotech R&D alliances," Research Policy, Elsevier, vol. 42(3), pages 595-612.
    13. Giovanni Ramello, 2011. "Property rights and externalities: the uneasy case of knowledge," European Journal of Law and Economics, Springer, vol. 31(1), pages 123-141, February.
    14. Haruna M. Moda & Christopher Nwadike & Mela Danjin & Francis Fatoye & Chidozie E. Mbada & Louise Smail & Pauline J. S. Doka, 2021. "Quality of Work Life (QoWL) and Perceived Workplace Commitment among Seasonal Farmers in Nigeria," Agriculture, MDPI, vol. 11(2), pages 1-12, January.
    15. Haeussler, Carolin & Sauermann, Henry, 2013. "Credit where credit is due? The impact of project contributions and social factors on authorship and inventorship," Research Policy, Elsevier, vol. 42(3), pages 688-703.
    16. Niranjala Hulugalla & Kyohei Yamada & Makoto Kakinaka, 2021. "Personal social capital and voluntary participation in the Village Development Programme in rural Sri Lanka," Journal of International Development, John Wiley & Sons, Ltd., vol. 33(5), pages 803-825, July.
    17. Louise Nash, 2024. "There and Back Again: Neuro-Diverse Employees, Liminality and Negative Capability," Work, Employment & Society, British Sociological Association, vol. 38(1), pages 262-278, February.
    18. Chiara Franzoni & Giuseppe Scellato & Paula Stephan, 2012. "Foreign Born Scientists: Mobility Patterns for Sixteen Countries," NBER Working Papers 18067, National Bureau of Economic Research, Inc.
    19. Christoph Hauser & Urban Perkmann & Sibylle Puntscher & Janette Walde & Gottfried Tappeiner, 2016. "Trust Works! Sources and Effects of Social Capital in the Workplace," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 128(2), pages 589-608, September.
    20. Ganglmair, Bernhard & Holcomb, Alex & Myung, Noah, 2020. "Expectations of reciprocity when competitors share information: Experimental evidence," Journal of Economic Behavior & Organization, Elsevier, vol. 170(C), pages 244-267.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:17:y:2020:i:19:p:7129-:d:421510. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.