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Evaluation of a national e-booking system for medical consultation in primary care in a universal health system

Author

Listed:
  • Motulsky, Aude
  • Bosson-Rieutort, Delphine
  • Usher, Susan
  • David, Geneviève
  • Moreault, Marie-Pierre
  • Gagnon, Marie-Pierre
  • Schuster, Tibor
  • Sicotte, Claude

Abstract

The Rendez-vous Santé Québec is a national online booking (e-booking) system of medical appointments in primary care rolled out in 2018 in Québec (Canada). The objectives of this study were to describe the adoption by targeted users, and analyze the facilitating and limiting factors at the technological, individual and organizational levels to inform policy makers.

Suggested Citation

  • Motulsky, Aude & Bosson-Rieutort, Delphine & Usher, Susan & David, Geneviève & Moreault, Marie-Pierre & Gagnon, Marie-Pierre & Schuster, Tibor & Sicotte, Claude, 2023. "Evaluation of a national e-booking system for medical consultation in primary care in a universal health system," Health Policy, Elsevier, vol. 131(C).
    • Handle: RePEc:eee:hepoli:v:131:y:2023:i:c:s0168851023000623
    DOI: 10.1016/j.healthpol.2023.104759
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    References listed on IDEAS

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    1. Po-Chin Yang & Feng-Yuan Chu & Hao-Yen Liu & Mei-Ju Shih & Tzeng-Ji Chen & Li-Fang Chou & Shinn-Jang Hwang, 2019. "Features of Online Hospital Appointment Systems in Taiwan: A Nationwide Survey," IJERPH, MDPI, vol. 16(2), pages 1-10, January.
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