IDEAS home Printed from https://ideas.repec.org/a/fej/articl/v5by2011i5p41-59.html
   My bibliography  Save this article

An enquiry into the mediatory role of employee engagement: Evidence from the hotel industry in Jordan

Author

Listed:
  • Dr. Padmakumar Ram

    (Director of Experiential Education & Associate Professor, School of Management, New York Institute of Technology, Sixth circle - Zahran Street, P.O. Box 840878 Amman 11184, Jordan)

  • Dr. Gantasala V. Prabhakar

    (Department Assessment Director & Assistant Professor, School of Management, New York Institute of Technology, Sixth circle - Zahran Street, P.O. Box 840878 Amman 11184, Jordan)

Abstract

Engaging employees is one of the top five most important challenges for management, according to a survey of 656 chief executive officers (CEOs) from countries around the world (Wah1999). Employee engagement has become a hot topic in recent years among consulting firms and in the popular business press. However, employee engagement has rarely been studied in the academic literature. In this study we investigated the antecedents and consequences of employee engagement in Jordanian Industry. A snowball sample of 310 respondents was interviewed using the research instrument in Jordanian Industry. The sample comprised of employees from different levels of management. The results confirm the relationship between E m p l o y e e E n g a g e m e n t a n d Perceived Organizational Support. The effect of Job Characteristics, Intrinsic and Extrinsic Rewards, Perceived Supervisor Support, Perceptions of Procedural Justice, Perceptions of Distributive Justice on Employee Engagement is also confirmed. The hypotheses considered in this study are supported by the evidence from data collected from a sample of respondent down from the industries in Jordan.

Suggested Citation

  • Dr. Padmakumar Ram & Dr. Gantasala V. Prabhakar, 2011. "An enquiry into the mediatory role of employee engagement: Evidence from the hotel industry in Jordan," Far East Journal of Psychology and Business, Far East Research Centre, vol. 5(5), pages 41-59, November.
    • Handle: RePEc:fej:articl:v:5b:y:2011:i:5:p:41-59
    as

    Download full text from publisher

    File URL: http://www.fareastjournals.com/files/FEJPBV5N2P5.pdf
    Download Restriction: no
    File URL: http://www.fareastjournals.com/archive_detail.aspx?jid=18&aid=17
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ambrose, Maureen L., 2002. "Contemporary justice research: A new look at familiar questions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 89(1), pages 803-812, September.
    2. Harter, James K. & Schmidt, Frank L., 2008. "Conceptual Versus Empirical Distinctions Among Constructs: Implications for Discriminant Validity," Industrial and Organizational Psychology, Cambridge University Press, vol. 1(1), pages 36-39, March.
    3. Macey, William H. & Schneider, Benjamin, 2008. "The Meaning of Employee Engagement," Industrial and Organizational Psychology, Cambridge University Press, vol. 1(1), pages 3-30, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Abeeha Batool & Bariha Batool, 2012. "Effects of employees training on the organizational competitive advantage: Empirical study of Private Sector of Islamabad, Pakistan," Far East Journal of Psychology and Business, Far East Research Centre, vol. 6(5), pages 59-72, January.
    2. Farndale, Elaine & Scullion, Hugh & Sparrow, Paul, 2010. "The role of the corporate HR function in global talent management," Journal of World Business, Elsevier, vol. 45(2), pages 161-168, April.
    3. Muhammad Junaid Ahsan & Muhammad Ishtiaq Ishaq & Ali Raza & Qurat‐ul‐ain Talpur, 2024. "Let leaders permit nature! Role of employee engagement, environmental values, and sustainable behavioral intentions," Business Strategy and the Environment, Wiley Blackwell, vol. 33(8), pages 7905-7921, December.
    4. Mohammed Kamruzzaman & Sunan Islam, 2021. "Correlating the diversity awareness within the organizations of Bangladesh in the era of industry 4.0-Human resource perspective," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(09), pages 83-97, September.
    5. Francoise Contreras & Juan C. Espinosa & Gustavo A. Esguerra, 2020. "Could Personal Resources Influence Work Engagement and Burnout? A Study in a Group of Nursing Staff," SAGE Open, , vol. 10(1), pages 21582440199, January.
    6. Dharmendra MEHTA & Naveen K. MEHTA, 2013. "Employee Engagement: A Literature Review," Economia. Seria Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 16(2), pages 208-215, December.
    7. Nina Pološki Vokić & Tomislav Hernaus, 2015. "The triad of job satisfaction, work engagement and employee loyalty – The interplay among the concepts," EFZG Working Papers Series 1507, Faculty of Economics and Business, University of Zagreb.
    8. Jonathan Chih Win Zaw Tun & Papitchaya Wisankosol, 2021. "The Impact of an ODI on the Development of Leadership, Employee Motivation and Employee Engagement towards Better Performance of Employees: A Case Study," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(2), pages 22-43.
    9. Salas-Vallina, Andrés & Simone, Cristina & Fernández-Guerrero, Rafael, 2020. "The human side of leadership: Inspirational leadership effects on follower characteristics and happiness at work (HAW)," Journal of Business Research, Elsevier, vol. 107(C), pages 162-171.
    10. Muhammad Umer Azeem & Inam Ul Haq & Ghulam Murtaza & Hina Jaffery, 2023. "Challenge–Hindrance Stressors, Helping Behavior and Job Performance: Double-Edged Sword of Religiousness," Journal of Business Ethics, Springer, vol. 184(3), pages 687-699, May.
    11. Maria Luisa Giancaspro & Antonino Callea & Amelia Manuti, 2022. "“I Like It like That”: A Study on the Relationship between Psychological Capital, Work Engagement and Extra-Role Behavior," Sustainability, MDPI, vol. 14(4), pages 1-17, February.
    12. Urmila Rani Srivastava & Vandana Maurya, 2017. "Organizational and Individual Level Antecedents of Psychological Capital and its Associated Outcomes: Development of a Conceptual Framework," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 42(3), pages 205-236, August.
    13. Ana Lisbona & Abel Las-Hayas & Francisco J. Palací & Miguel Bernabé & Francisco J. Morales & Alexander Haslam, 2020. "Team Efficiency in Organizations: A Group Perspective on Initiative," IJERPH, MDPI, vol. 17(6), pages 1-17, March.
    14. Robinson James, 2023. "Fit Perception and Engagement: The Mediating Role of Work Meaningfulness," Vision, , vol. 27(4), pages 474-484, August.
    15. Widdy Muhammad Sabar Wibawa & Yoshi Takahashi, 2021. "The Effect of Ethical Leadership on Work Engagement and Workaholism: Examining Self-Efficacy as a Moderator," Administrative Sciences, MDPI, vol. 11(2), pages 1-12, May.
    16. Tung, Dao Duy, 2020. "An empirical assessment of organizational commitment and job performance vietnam small and medium-sized enterprises," OSF Preprints awuk7, Center for Open Science.
    17. Neha Gupta & Vandna Sharma, 2016. "Exploring Employee Engagement—A Way to Better Business Performance," Global Business Review, International Management Institute, vol. 17(3_suppl), pages 45-63, June.
    18. Nida Kamal & Hina Samdani & Amna Yameen, 2018. "Engaging Employees through Ethical Leadership," Global Social Sciences Review, Humanity Only, vol. 3(3), pages 300-316, September.
    19. Utpal Baruah & T. Bangar Raju & Leena Sachdeva, 2023. "Mapping the Landscape of Employee Engagement Research: A Bibliometric Review and Future Research Directions," South Asian Journal of Business and Management Cases, , vol. 12(3), pages 253-274, December.
    20. Fu Yang & Jun Liu & Zhen Wang & Yucheng Zhang, 2019. "Feeling Energized: A Multilevel Model of Spiritual Leadership, Leader Integrity, Relational Energy, and Job Performance," Journal of Business Ethics, Springer, vol. 158(4), pages 983-997, September.

    More about this item

    Keywords

    Job Characteristics; Intrinsic and Extrinsic Rewards; Perceived Supervisor Support; Procedural Justice; Distributive Justice; Employee Engagement;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:fej:articl:v:5b:y:2011:i:5:p:41-59. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Jim Chau The email address of this maintainer does not seem to be valid anymore. Please ask Jim Chau to update the entry or send us the correct address (email available below). General contact details of provider: http://www.fareastjournals.com/journal_detail.aspx?jid=18 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.