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An enquiry into the mediatory role of employee engagement: Evidence from the hotel industry in Jordan

Author

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  • Dr. Padmakumar Ram

    (Director of Experiential Education & Associate Professor, School of Management, New York Institute of Technology, Sixth circle - Zahran Street, P.O. Box 840878 Amman 11184, Jordan)

  • Dr. Gantasala V. Prabhakar

    (Department Assessment Director & Assistant Professor, School of Management, New York Institute of Technology, Sixth circle - Zahran Street, P.O. Box 840878 Amman 11184, Jordan)

Abstract

Engaging employees is one of the top five most important challenges for management, according to a survey of 656 chief executive officers (CEOs) from countries around the world (Wah1999). Employee engagement has become a hot topic in recent years among consulting firms and in the popular business press. However, employee engagement has rarely been studied in the academic literature. In this study we investigated the antecedents and consequences of employee engagement in Jordanian Industry. A snowball sample of 310 respondents was interviewed using the research instrument in Jordanian Industry. The sample comprised of employees from different levels of management. The results confirm the relationship between E m p l o y e e E n g a g e m e n t a n d Perceived Organizational Support. The effect of Job Characteristics, Intrinsic and Extrinsic Rewards, Perceived Supervisor Support, Perceptions of Procedural Justice, Perceptions of Distributive Justice on Employee Engagement is also confirmed. The hypotheses considered in this study are supported by the evidence from data collected from a sample of respondent down from the industries in Jordan.

Suggested Citation

  • Dr. Padmakumar Ram & Dr. Gantasala V. Prabhakar, 2011. "An enquiry into the mediatory role of employee engagement: Evidence from the hotel industry in Jordan," Far East Journal of Psychology and Business, Far East Research Centre, vol. 5(5), pages 41-59, November.
    • Handle: RePEc:fej:articl:v:5b:y:2011:i:5:p:41-59
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    References listed on IDEAS

    as
    1. Ambrose, Maureen L., 2002. "Contemporary justice research: A new look at familiar questions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 89(1), pages 803-812, September.
    2. Harter, James K. & Schmidt, Frank L., 2008. "Conceptual Versus Empirical Distinctions Among Constructs: Implications for Discriminant Validity," Industrial and Organizational Psychology, Cambridge University Press, vol. 1(1), pages 36-39, March.
    3. Macey, William H. & Schneider, Benjamin, 2008. "The Meaning of Employee Engagement," Industrial and Organizational Psychology, Cambridge University Press, vol. 1(1), pages 3-30, March.
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    More about this item

    Keywords

    Job Characteristics; Intrinsic and Extrinsic Rewards; Perceived Supervisor Support; Procedural Justice; Distributive Justice; Employee Engagement;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration

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