IDEAS home Printed from https://ideas.repec.org/a/fan/mesame/vhtml10.3280-mesa2022-123oa15603.html
   My bibliography  Save this article

La digitalizzazione dei servizi di supporto in sanità. L?esperienza di ESTAR

Author

Listed:
  • Luca Dal Bene
  • Paolo Franchi
  • Antonella Garna
  • Giacomo Pieraccioli
  • Monica Piovi
  • Paolo Torrico

Abstract

Il lavoro analizza il percorso di digitalizzazione dell?ente di supporto tecnico amministrativo della Toscana (ESTAR) mediante lo studio di tre settori: reclutamento del personale, acquisizione beni e servizi, logistica del farmaco. Ciò che risulta importante evidenziare è che la digitalizzazione rappresenta una scelta strategica di ESTAR che ha costituito l?occasione per una revisione degli assetti organizzativi e dei processi gestionali, soprattutto quelli trasversali a più Dipartimenti, presupposto fondamentale per utilizzare appieno le potenzialità offerte dalla digitalizzazione come dimostrato dai risultati ottenuti.La pandemia, se da un lato ha costituito un fattore di stress per il settore sanitario, a tutti i livelli, dall?altro ha incentivato l?utilizzo delle tecnologie digitali.Il PNRR costituisce ulteriore elemento di spinta, proficuamente utilizzabile se è chiara e definita la direzione strategica che deve essere seguita. La scelta di centralizzare certe funzioni, se all?inizio è stata prevalentemente ispirata dall?obiettivo di ottenere ?risparmi? sulla spesa, successivamente si è consolidata con l?esigenza di gestire un?ingente mole di risorse e di elevare la qualità dei servizi prestati da ESTAR.

Suggested Citation

  • Luca Dal Bene & Paolo Franchi & Antonella Garna & Giacomo Pieraccioli & Monica Piovi & Paolo Torrico, 2022. "La digitalizzazione dei servizi di supporto in sanità. L?esperienza di ESTAR," MECOSAN, FrancoAngeli Editore, vol. 2022(123), pages 195-209.
    • Handle: RePEc:fan:mesame:v:html10.3280/mesa2022-123oa15603
    as

    Download full text from publisher

    File URL: http://www.francoangeli.it/riviste/Scheda_Rivista.aspx?IDArticolo=73076&Tipo=ArticoloPDF
    Download Restriction: Single articles can be downloaded buying download credits, for info: https://www.francoangeli.it/DownloadCredit
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Salvatore Iannucci & Nicol? Pestelli & Roberta Volpini & Paolo Franchi & Paolo Torrico & Donella Racheli, 2016. "Applicazioni del lean management alle procedure di gara sopra soglia: l?esperienza ESTAR," MECOSAN, FrancoAngeli Editore, vol. 2016(100), pages 77-99.
    2. Desouza, Kevin C. & Dawson, Gregory S. & Chenok, Daniel, 2020. "Designing, developing, and deploying artificial intelligence systems: Lessons from and for the public sector," Business Horizons, Elsevier, vol. 63(2), pages 205-213.
    3. Dobrolyubova Elena, 2021. "Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 14(1), pages 61-86, June.
    4. Amelia A. Baldwin & Carol E. Brown & Brad S. Trinkle, 2006. "Opportunities for artificial intelligence development in the accounting domain: the case for auditing," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 14(3), pages 77-86, July.
    5. Thomas H. Davenport, 2018. "From analytics to artificial intelligence," Journal of Business Analytics, Taylor & Francis Journals, vol. 1(2), pages 73-80, July.
    6. Sandra Löfving Gupta & Katarina Wijk & Georgina Warner & Anna Sarkadi, 2021. "Readiness of Allied Professionals to Join the Mental Health Workforce: A Qualitative Evaluation of Trained Lay Trauma Counsellors’ Experiences When Refugee Youth Disclose Suicidal Ideation," IJERPH, MDPI, vol. 18(4), pages 1-16, February.
    7. Zachary Spicer & Nicole Goodman & Nathan Olmstead, 2021. "The frontier of digital opportunity: Smart city implementation in small, rural and remote communities in Canada," Urban Studies, Urban Studies Journal Limited, vol. 58(3), pages 535-558, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Robertson, Jeandri & Ferreira, Caitlin & Botha, Elsamari & Oosthuizen, Kim, 2024. "Game changers: A generative AI prompt protocol to enhance human-AI knowledge co-construction," Business Horizons, Elsevier, vol. 67(5), pages 499-510.
    2. Gianluca MISURACA & Colin van Noordt, 2020. "AI Watch - Artificial Intelligence in public services: Overview of the use and impact of AI in public services in the EU," JRC Research Reports JRC120399, Joint Research Centre.
    3. Peter Parycek & Verena Schmid & Anna-Sophie Novak, 2024. "Artificial Intelligence (AI) and Automation in Administrative Procedures: Potentials, Limitations, and Framework Conditions," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 8390-8415, June.
    4. Zhang, Weidong & Zuo, Na & He, Wu & Li, Songtao & Yu, Lu, 2021. "Factors influencing the use of artificial intelligence in government: Evidence from China," Technology in Society, Elsevier, vol. 66(C).
    5. Watson, Graeme J. & Desouza, Kevin C. & Ribiere, Vincent M. & Lindič, Jaka, 2021. "Will AI ever sit at the C-suite table? The future of senior leadership," Business Horizons, Elsevier, vol. 64(4), pages 465-474.
    6. Sinziana-Maria Rindasu & Ioan Dan Topor & Liliana Ionescu-Feleaga, 2023. "The Evolution of Management Accountants' Digital Skills in Industry 4.0: A Qualitative Approach," Oblik i finansi, Institute of Accounting and Finance, issue 1, pages 38-48, March.
    7. Tan Yigitcanlar & Rashid Mehmood & Juan M. Corchado, 2021. "Green Artificial Intelligence: Towards an Efficient, Sustainable and Equitable Technology for Smart Cities and Futures," Sustainability, MDPI, vol. 13(16), pages 1-14, August.
    8. Alessandra Colombelli & Elettra D’Amico & Emilio Paolucci, 2023. "When computer science is not enough: universities knowledge specializations behind artificial intelligence startups in Italy," The Journal of Technology Transfer, Springer, vol. 48(5), pages 1599-1627, October.
    9. Madhan Balasubramanian & Stephanie Short, 2021. "The Future Health Workforce: Integrated Solutions and Models of Care," IJERPH, MDPI, vol. 18(6), pages 1-4, March.
    10. Pramanik, Paritosh & Jana, Rabin K. & Ghosh, Indranil, 2024. "AI readiness enablers in developed and developing economies: Findings from the XGBoost regression and explainable AI framework," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
    11. Lehmann, Johannes, 2024. "HR analytics: A centralizing or decentralizing force?," Working papers 2024/13, Faculty of Business and Economics - University of Basel.
    12. Chrysovalantis Gaganis & Fotios Pasiouras & Charalambos Spathis & Constantin Zopounidis, 2007. "A comparison of nearest neighbours, discriminant and logit models for auditing decisions," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 15(1‐2), pages 23-40, January.
    13. Sullivan, Yulia & Fosso Wamba, Samuel, 2024. "Artificial intelligence and adaptive response to market changes: A strategy to enhance firm performance and innovation," Journal of Business Research, Elsevier, vol. 174(C).
    14. Araz Zirar, 2023. "Can artificial intelligence’s limitations drive innovative work behaviour?," Review of Managerial Science, Springer, vol. 17(6), pages 2005-2034, August.
    15. Aleksander Aristovnik & Dejan Ravšelj & Eva Murko, 2024. "Decoding the Digital Landscape: An Empirically Validated Model for Assessing Digitalisation across Public Administration Levels," Administrative Sciences, MDPI, vol. 14(3), pages 1-22, February.
    16. Solis, Miriam & Bashar, Samira Binte, 2022. "Social equity implications of advanced water metering infrastructure," Utilities Policy, Elsevier, vol. 79(C).
    17. Manis, K.T. & Madhavaram, Sreedhar, 2023. "AI-Enabled marketing capabilities and the hierarchy of capabilities: Conceptualization, proposition development, and research avenues," Journal of Business Research, Elsevier, vol. 157(C).
    18. Zirar, Araz & Ali, Syed Imran & Islam, Nazrul, 2023. "Worker and workplace Artificial Intelligence (AI) coexistence: Emerging themes and research agenda," Technovation, Elsevier, vol. 124(C).
    19. Moll, Jodie & Yigitbasioglu, Ogan, 2019. "The role of internet-related technologies in shaping the work of accountants: New directions for accounting research," The British Accounting Review, Elsevier, vol. 51(6).
    20. Roberts, Deborah L. & Candi, Marina, 2024. "Artificial intelligence and innovation management: Charting the evolving landscape," Technovation, Elsevier, vol. 136(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:fan:mesame:v:html10.3280/mesa2022-123oa15603. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Stefania Rosato (email available below). General contact details of provider: http://www.francoangeli.it/riviste/sommario.aspx?IDRivista=180 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.