Developing customer satisfaction indices using SERVQUAL sampling surveys
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DOI: 10.1108/10264111211248394
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- Thomai Karagianni & Georgios Theriou, 2018. "Service quality in local government and its effect on citizen satisfaction: The case of the Division of Transportation and Communications of the Regional Unit of Kavala in the region of Eastern Macedo," International Journal of Business and Economic Sciences Applied Research (IJBESAR), International Hellenic University (IHU), Kavala Campus, Greece (formerly Eastern Macedonia and Thrace Institute of Technology - EMaTTech), vol. 11(2), pages 7-16, September.
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Keywords
United Arab Emirates; Customer satisfaction; Customer loyalty; Trust; SERVQUAL; Customer satisfaction index; Goodness of fit; Structural equations modelling; Survey sampling;All these keywords.
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