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Measuring Citizen Satisfaction with Aspects of Public Services from a Local Authority and Determining Their Importance: A Case Study

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  • Rosanna Giannoccaro
  • Nicola Costantino
  • A. Ludovico
  • Roberto Pietroforte

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Suggested Citation

  • Rosanna Giannoccaro & Nicola Costantino & A. Ludovico & Roberto Pietroforte, 2008. "Measuring Citizen Satisfaction with Aspects of Public Services from a Local Authority and Determining Their Importance: A Case Study," Public Organization Review, Springer, vol. 8(1), pages 1-15, March.
    • Handle: RePEc:kap:porgrv:v:8:y:2008:i:1:p:1-15
    DOI: 10.1007/s11115-007-0044-1
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    References listed on IDEAS

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    1. Johan P. Olsen, 2003. "Citizens, public administration and the search for theoretical foundations," ARENA Working Papers 20, ARENA.
    2. Landrum, Hollis & Prybutok, Victor R., 2004. "A service quality and success model for the information service industry," European Journal of Operational Research, Elsevier, vol. 156(3), pages 628-642, August.
    3. Ateeq A. Jakka, 2004. "Client-Quality Dimensions: Empirical Evidence from the Public Sector of the United Arab Emirates," Public Organization Review, Springer, vol. 4(3), pages 239-257, September.
    4. Peter, J Paul & Churchill, Gilbert A, Jr & Brown, Tom J, 1993. "Caution in the Use of Difference Scores in Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 19(4), pages 655-662, March.
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    Cited by:

    1. M.Y. El‐Bassiouni & M. Madi & T. Zoubeidi & M.Y. Hassan, 2012. "Developing customer satisfaction indices using SERVQUAL sampling surveys," Journal of Economic and Administrative Sciences, Emerald Group Publishing Limited, vol. 28(2), pages 98-108, February.
    2. Ghosh, Piyali & Ojha, Mohit Kr. & Geetika,, 2017. "Determining passenger satisfaction out of platform-based amenities: A study of Kanpur Central Railway Station," Transport Policy, Elsevier, vol. 60(C), pages 108-118.

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