Service TRIZ: an approach for service quality design – with a case study in the hospitality industry
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- Serkan ALTUNTAS & Engin YENER, 2012. "An Approach Based on TRIZ Methodology and SERVQUAL Scale to Improve the Quality of Health-Care Service: A Case Study," Ege Academic Review, Ege University Faculty of Economics and Administrative Sciences, vol. 12(1), pages 97-106.
- Ong, Ardvin Kester S. & Prasetyo, Yogi Tri & Kishimoto, Ryuichi T. & Mariñas, Klint Allen & Robas, Kirstien Paola E. & Nadlifatin, Reny & Persada, Satria Fadil & Kusonwattana, Poonyawat & Yuduang, Nat, 2023. "Determining factors affecting customer satisfaction of the national electric power company (MERALCO) during the COVID-19 pandemic in the Phillippines," Utilities Policy, Elsevier, vol. 80(C).
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Keywords
TRIZ; inventive problem-solving; service theories; service quality; hospitality industry; generic matrixes; contradiction matrixes; non-technical contradictions; service applications; algorithms; manufacturing parameters; front desks; hotels; reservation systems; Isfahan; Iran; Safir Hotel; business innovation; R&D; research and development.;All these keywords.
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