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The impact of carrier service attributes on shipper-carrier partnering relationships: a shipper's perspective

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  • Lu, Chin-Shan

Abstract

Carrier service attributes are important for developing shipper-carrier partnering relationships. This study used structural equation modeling to investigate the impact of carriers' service factors--timing-related, pricing, warehousing and sales services--on shippers' satisfaction from shipper-carrier partnering relationships. Results indicate that timing-related services influence shippers' satisfaction from such relationships, and shippers' satisfaction positively influences partnering. However, the four service factors do not directly influence shipper-carrier partnering relationships.

Suggested Citation

  • Lu, Chin-Shan, 2003. "The impact of carrier service attributes on shipper-carrier partnering relationships: a shipper's perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 39(5), pages 399-415, September.
    • Handle: RePEc:eee:transe:v:39:y:2003:i:5:p:399-415
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    1. Ismail, Noor Azina & Jenatabadi, Hashem Salarzadeh, 2014. "The influence of firm age on the relationships of airline performance, economic situation and internal operation," Transportation Research Part A: Policy and Practice, Elsevier, vol. 67(C), pages 212-224.
    2. Acocella, Angela & Caplice, Chris & Sheffi, Yossi, 2020. "Elephants or goldfish?: An empirical analysis of carrier reciprocity in dynamic freight markets," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 142(C).
    3. Balci, Gökcay & Cetin, Ismail Bilge & Tanyeri, Mustafa, 2018. "Differentiation of container shipping services in Turkey," Transport Policy, Elsevier, vol. 61(C), pages 26-35.
    4. Chieh-Hua Wen & Wei-Wei Lin, 2016. "Customer segmentation of freight forwarders and impacts on the competitive positioning of ocean carriers in the Taiwan--southern China trade lane," Maritime Policy & Management, Taylor & Francis Journals, vol. 43(4), pages 420-435, May.
    5. Peng, Zixuan & Shan, Wenxuan & Guan, Feng & Yu, Bin, 2016. "Stable vessel-cargo matching in dry bulk shipping market with price game mechanism," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 95(C), pages 76-94.
    6. Martin, Silvia L. & Javalgi, Rajshekhar (Raj) G. & Ciravegna, Luciano, 2018. "Service advantage built on service capabilities: An empirical inquiry of international new ventures," Journal of Business Research, Elsevier, vol. 88(C), pages 371-381.
    7. Ting Ding & Wenzhong Zhu & Ming Zhao, 2022. "Does Cross-Border Logistics Performance Contribute to Export Competitiveness? Evidence from China Based on the Iceberg Transport Cost Model," Sustainability, MDPI, vol. 15(1), pages 1-17, December.
    8. Holgin-Veras, José, 2008. "Necessary conditions for off-hour deliveries and the effectiveness of urban freight road pricing and alternative financial policies in competitive markets," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(2), pages 392-413, February.
    9. Yang, Chung-Shan & Lu, Chin-Shan & Haider, Jane Jing & Marlow, Peter Bernard, 2013. "The effect of green supply chain management on green performance and firm competitiveness in the context of container shipping in Taiwan," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 55(C), pages 55-73.
    10. Nguyen, Son & Chen, Peggy Shu-Ling & Du, Yuquan & Shi, Wenming, 2019. "A quantitative risk analysis model with integrated deliberative Delphi platform for container shipping operational risks," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 129(C), pages 203-227.
    11. Aman Dua & Deepankar Sinha, 2019. "Assessment of Quality of Multimodal Transportation for Containerized Exports," IIM Kozhikode Society & Management Review, , vol. 8(1), pages 10-22, January.
    12. Chun-hsi Chen & Rui Kao, 2012. "Work Values and Service-Oriented Organizational Citizenship Behaviors: The Mediation of Psychological Contract and Professional Commitment: A Case of Students in Taiwan Police College," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 107(1), pages 149-169, May.
    13. Lam, Jasmine Siu Lee & Bai, Xiwen, 2016. "A quality function deployment approach to improve maritime supply chain resilience," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 92(C), pages 16-27.
    14. Chen, Kee Kuo & Chiu, Rong-Her & Chang, Ching-Ter, 2017. "Using beta regression to explore the relationship between service attributes and likelihood of customer retention for the container shipping industry," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 104(C), pages 1-16.
    15. Vidal Vieira, José Geraldo & Fransoo, Jan C., 2015. "How logistics performance of freight operators is affected by urban freight distribution issues," Transport Policy, Elsevier, vol. 44(C), pages 37-47.
    16. Yang, Ching-Chiao & Marlow, Peter B. & Lu, Chin-Shan, 2009. "Assessing resources, logistics service capabilities, innovation capabilities and the performance of container shipping services in Taiwan," International Journal of Production Economics, Elsevier, vol. 122(1), pages 4-20, November.
    17. Cheng, Yung-Hsiang & Tsai, Yi-Ling, 2009. "Factors influencing shippers to use multiple country consolidation services in international distribution centers," International Journal of Production Economics, Elsevier, vol. 122(1), pages 78-88, November.
    18. Hsiang-Yu Ma & Jui-Chung Kao & Rui-Hsin Kao & Cheng-Chung Cho, 2020. "How to Shape the Employees’ Sustainable Work Attitude: The Moderating Effect of Supervisor Attitudes," Sustainability, MDPI, vol. 12(20), pages 1-27, October.
    19. Vieira, José Geraldo Vidal & Fransoo, Jan C. & Carvalho, Carla Deguirmendjian, 2015. "Freight distribution in megacities: Perspectives of shippers, logistics service providers and carriers," Journal of Transport Geography, Elsevier, vol. 46(C), pages 46-54.
    20. Wen-Kai K. Hsu & Hong-Fwu Yu & Show-Hui S. Huang, 2015. "Evaluating the service requirements of dedicated container terminals: a revised IPA model with fuzzy AHP," Maritime Policy & Management, Taylor & Francis Journals, vol. 42(8), pages 789-805, November.
    21. Hsu, Wen-Kai K. & Huang, Show-Hui S. & Yu, Hong-Fwu, 2009. "Shipper behavior to use EC services in liner shipping," International Journal of Production Economics, Elsevier, vol. 122(1), pages 56-66, November.
    22. Kuo, Szu-Yu & Lin, Pei-Chun & Lu, Chin-Shan, 2017. "The effects of dynamic capabilities, service capabilities, competitive advantage, and organizational performance in container shipping," Transportation Research Part A: Policy and Practice, Elsevier, vol. 95(C), pages 356-371.
    23. Chen, Kee-Kuo & Ho, Hui-Ping & Chang, Ching-Ter, 2015. "Estimating attributes importance for container shipping industry by closing the listening gap with maximum convergent validity," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 79(C), pages 145-163.
    24. Michael J. Maloni & David M. Gligor & Ioannis N. Lagoudis, 2016. "Linking ocean container carrier capabilities to shipper–carrier relationships: a case study," Maritime Policy & Management, Taylor & Francis Journals, vol. 43(8), pages 959-975, November.

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