Integrating fuzzy Kano model and fuzzy importance–performance analysis to analyse the attractive factors of new products
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DOI: 10.1177/1550147720920222
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- Shang-Pin Li & Ying-Hsiang Lin & Chih-Cheng Huang, 2022. "Application of the Innovative Model NIPA to Evaluate Service Satisfaction," Sustainability, MDPI, vol. 14(16), pages 1-14, August.
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Keywords
Attractive factor; evaluation grid method; fuzzy Kano model; fuzzy importance–performance analysis; product development;All these keywords.
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