Improving service quality in public transportation systems using automated customer feedback
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DOI: 10.1016/j.tre.2015.05.010
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- Maria Iannario & Anna Clara Monti, 2022. "Modelling consumer perceptions of service quality for urban public transport systems using statistical models for ordinal data," METRON, Springer;Sapienza Università di Roma, vol. 80(1), pages 61-76, April.
- Nassereddine, M. & Eskandari, H., 2017. "An integrated MCDM approach to evaluate public transportation systems in Tehran," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 427-439.
- Lin, Zhibin & Vlachos, Ilias, 2018. "An advanced analytical framework for improving customer satisfaction: A case of air passengers," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 114(C), pages 185-195.
- Åse Jevinger & Jan A. Persson, 2019. "Potentials of Context-Aware Travel Support during Unplanned Public Transport Disturbances," Sustainability, MDPI, vol. 11(6), pages 1-20, March.
- Bakioglu, Gozde, 2024. "Selection of sustainable transportation strategies for campuses using hybrid decision-making approach under picture fuzzy sets," Technological Forecasting and Social Change, Elsevier, vol. 206(C).
- Daniels, Margaret J. & Harmon, Laurlyn K. & Vese, Rodney & Park, Minkyung & Brayley, Russell E., 2018. "Spatial dynamics of tour bus transport within urban destinations," Tourism Management, Elsevier, vol. 64(C), pages 129-141.
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Keywords
Public transport; Dispatching; Customer feedback; Conflict; Service quality;All these keywords.
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