IDEAS home Printed from https://ideas.repec.org/a/eee/transa/v187y2024ics0965856424002398.html
   My bibliography  Save this article

Tailoring age-friendly technology-enabled transportation service solutions in rural communities

Author

Listed:
  • Yu, Jie
  • Liu, Yue
  • Zhao, Jing

Abstract

Rural older adults requiring transportation assistance represent an historically underserved demographic, who often have greater needs for transportation services but may face challenges in benefiting from the latest transportation technological developments. This paper presents one of the first studies that aims to investigate the effective technology-enabled solutions that can cater to the diverse needs of rural older adults throughout the entire service process. The study first uses latent class analysis (LCA) structure model to identify three distinct groups of older adults with varying attitudes toward information and transportation technologies: (1) Class 1 – tech-challenged, moderate transportation tech adopters, (2) Class 2 – tech-savvy, modest transportation tech adopters, and (3) Class 3 – tech-savvy, enthusiastic transportation tech adopters. The estimated results from the LCA membership model demonstrated that Class 1 appear to constitute a more vulnerable population compared to their counterparts in Class 2 and Class 3, as they tend to be characterized by older age, lower household income, living alone, and more dependence on mobility aids. The study then delves into qualitative insights through focus group discussions with individuals balanced from these identified groups, revealing ten critical elements that encompass the entirety of service reservation, recommendation, scheduling, and reception. The findings suggest several tech-based solutions, including: (1) the establishment of a regional “one call does it all” center, (2) the implementation of a centralized ride matching and recommendation system, (3) the introduction of an automated scheduling system aligned with healthcare services, and (4) the development of a user-friendly portable device for service reception. These solutions aim to empower both technology and transportation service professionals in delivering age-friendly rural transportation services customized to the unique needs and limitations of older adults.

Suggested Citation

  • Yu, Jie & Liu, Yue & Zhao, Jing, 2024. "Tailoring age-friendly technology-enabled transportation service solutions in rural communities," Transportation Research Part A: Policy and Practice, Elsevier, vol. 187(C).
    • Handle: RePEc:eee:transa:v:187:y:2024:i:c:s0965856424002398
    DOI: 10.1016/j.tra.2024.104191
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0965856424002398
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tra.2024.104191?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Jie Yu & Yue Liu & Jessica Kelley, 2024. "Barriers to Transportation in Rural Communities: Perspective of Older Adult Users," The Journals of Gerontology: Series B, The Gerontological Society of America, vol. 79(1), pages 3298-1189.
    2. Davis, James & Rupasingha, Anil & Cromartie, John & Sanders, Austin, 2022. "Rural America at a Glance: 2022 Edition," Amber Waves:The Economics of Food, Farming, Natural Resources, and Rural America, United States Department of Agriculture, Economic Research Service, vol. 2022(Economic ), November.
    3. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
    4. Linzer, Drew A. & Lewis, Jeffrey B., 2011. "poLCA: An R Package for Polytomous Variable Latent Class Analysis," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 42(i10).
    5. David Byrne, 2022. "A worked example of Braun and Clarke’s approach to reflexive thematic analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(3), pages 1391-1412, June.
    6. Davis, James C. & Rupasingha, Anil & Cromartie, John & Sanders, Austin, 2022. "Rural America at a Glance: 2022 Edition," USDA Miscellaneous 333529, United States Department of Agriculture.
    7. Rezwana Rafiq & Michael G. McNally, 2023. "An exploratory analysis of alternative travel behaviors of ride-hailing users," Transportation, Springer, vol. 50(2), pages 571-605, April.
    8. Shirgaokar, Manish & Dobbs, Bonnie & Anderson, Leah & Hussey, Emily, 2020. "Do rural older adults take fewer trips than their urban counterparts for lack of a ride?," Journal of Transport Geography, Elsevier, vol. 87(C).
    9. Foley, D.J. & Heimovitz, H.K. & Guralnik, J.M. & Brock, D.B., 2002. "Driving life expectancy of persons aged 70 years and older in the United States," American Journal of Public Health, American Public Health Association, vol. 92(8), pages 1284-1289.
    10. Misra, Aditi & Shirgaokar, Manish & Weinstein Agrawal, Asha & Dobbs, Bonnie & Wachs, Martin, 2022. "How older adults use Ride-hailing booking technology in California," Transportation Research Part A: Policy and Practice, Elsevier, vol. 155(C), pages 11-30.
    11. Alsnih, Rahaf & Hensher, David A., 2003. "The mobility and accessibility expectations of seniors in an aging population," Transportation Research Part A: Policy and Practice, Elsevier, vol. 37(10), pages 903-916, December.
    12. van 't Veer, Renske & Annema, Jan Anne & Araghi, Yashar & Homem de Almeida Correia, Gonçalo & van Wee, Bert, 2023. "Mobility-as-a-Service (MaaS): A latent class cluster analysis to identify Dutch vehicle owners’ use intention," Transportation Research Part A: Policy and Practice, Elsevier, vol. 169(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Dunn , Richard A. & Babkin, Anton & Sandler, Austin & Curtis, Katherine & Adamson, Clayton & Peters, Sara, 2024. "The Spatial Structure of Economic Exchange and Rural Prosperity in the United States," 2024 Annual Meeting, July 28-30, New Orleans, LA 347605, Agricultural and Applied Economics Association.
    2. Engels, Benno & Liu, Gang-Jun, 2011. "Social exclusion, location and transport disadvantage amongst non-driving seniors in a Melbourne municipality, Australia," Journal of Transport Geography, Elsevier, vol. 19(4), pages 984-996.
    3. Christian Arnold & Kai-Ingo Voigt, 2019. "Determinants of Industrial Internet of Things Adoption in German Manufacturing Companies," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 16(06), pages 1-21, October.
    4. Philippe Cohard, 2020. "Information Systems Values: A Study of the Intranet in Three French Higher Education Institutions," Post-Print hal-02987225, HAL.
    5. Melih Engin & Fatih Gürses, 2019. "Adoption of Hospital Information Systems in Public Hospitals in Turkey: An Analysis with the Unified Theory of Acceptance and Use of Technology Model," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 16(06), pages 1-19, October.
    6. Morosan, Cristian, 2016. "An empirical examination of U.S. travelers’ intentions to use biometric e-gates in airports," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 120-128.
    7. Lawrence Bunnell & Kweku-Muata Osei-Bryson & Victoria Y. Yoon, 0. "RecSys Issues Ontology: A Knowledge Classification of Issues for Recommender Systems Researchers," Information Systems Frontiers, Springer, vol. 0, pages 1-42.
    8. Abdesamad Zouine & Pierre Fenies, 2014. "The Critical Success Factors Of The ERP System Project: A Meta-Analysis Methodology," Post-Print hal-01419785, HAL.
    9. Adrian O’Hagan & Arthur White, 2019. "Improved model-based clustering performance using Bayesian initialization averaging," Computational Statistics, Springer, vol. 34(1), pages 201-231, March.
    10. Luke Butcher & Ian Phau & Min Teah, 2016. "Brand prominence in luxury consumption: Will emotional value adjudicate our longing for status?," Journal of Brand Management, Palgrave Macmillan, vol. 23(6), pages 701-715, November.
    11. Ahmed Ibrahim Alzahrani & T. Ramayah & Nalini Suppiah & Osama Alfarraj & Nasser Alalwan, 2020. "Modeling Blog Usage From a Developing Country Perspective Using Structural Equation Modeling (SEM)," SAGE Open, , vol. 10(3), pages 21582440209, July.
    12. Chen-Yuan Chen & Bih-Yaw Shih & Shih-Hsien Yu, 2012. "Disaster prevention and reduction for exploring teachers’ technology acceptance using a virtual reality system and partial least squares techniques," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 62(3), pages 1217-1231, July.
    13. Bediako, Isaac Asare & Zhao, Xicang & Antwi, Henry Asante & Mensah, Claudia Nyarko, 2018. "Urban water supply systems improvement through water technology adoption," Technology in Society, Elsevier, vol. 55(C), pages 70-77.
    14. Nathanael Johnson & Torsten Reimer, 2023. "The Adoption and Use of Smart Assistants in Residential Homes: The Matching Hypothesis," Sustainability, MDPI, vol. 15(12), pages 1-16, June.
    15. Mäntymäki, Matti & Salo, Jari, 2013. "Purchasing behavior in social virtual worlds: An examination of Habbo Hotel," International Journal of Information Management, Elsevier, vol. 33(2), pages 282-290.
    16. Bilgihan, Anil & Barreda, Albert & Okumus, Fevzi & Nusair, Khaldoon, 2016. "Consumer perception of knowledge-sharing in travel-related Online Social Networks," Tourism Management, Elsevier, vol. 52(C), pages 287-296.
    17. Vu, Khuong & Rohman, Ibrahim Kholilul & Bohlin, Erik, 2024. "Promoting the adoption of digital technology: Strategic policy insights from a network effects model," Telecommunications Policy, Elsevier, vol. 48(10).
    18. Garín-Muñoz, Teresa & López, Rafael & Pérez-Amaral, Teodosio & Herguera, Iñigo & Valarezo, Angel, 2019. "Models for individual adoption of eCommerce, eBanking and eGovernment in Spain," Telecommunications Policy, Elsevier, vol. 43(1), pages 100-111.
    19. Ofir Turel & Catherine E. Connelly, 2012. "Team Spirit: The Influence of Psychological Collectivism on the Usage of E-Collaboration Tools," Group Decision and Negotiation, Springer, vol. 21(5), pages 703-725, September.
    20. Joan Torrent-Sellens & Cristian Salazar-Concha & Pilar Ficapal-Cusí & Francesc Saigí-Rubió, 2021. "Using Digital Platforms to Promote Blood Donation: Motivational and Preliminary Evidence from Latin America and Spain," IJERPH, MDPI, vol. 18(8), pages 1-17, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:187:y:2024:i:c:s0965856424002398. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.