IDEAS home Printed from https://ideas.repec.org/a/eee/transa/v155y2022icp11-30.html
   My bibliography  Save this article

How older adults use Ride-hailing booking technology in California

Author

Listed:
  • Misra, Aditi
  • Shirgaokar, Manish
  • Weinstein Agrawal, Asha
  • Dobbs, Bonnie
  • Wachs, Martin

Abstract

Ride-hailing services like Lyft and Uber have the potential to improve mobility for many older adults, especially those who cannot or prefer not to drive. We used survey data from 2,917 Californians 55 years and older to investigate (1) how older adults who currently ride-hail booked their trips, and (2) what personal characteristics, including attitudes towards technology, were correlated with booking trips online versus by phone or with help. We specified four binary probit models in which the outcome variables are the manner in which a respondent accessed ride-hailing services: self-booked by phone, self-booked by app, booked by a family/friend/caregiver but rode alone, or booked by others and rode with them. We controlled for two attitudinal constructs (confident and cautious about technology), residential location, general travel behavior, physical health, and standard socio-economic factors. We found that respondents who were more confident using technology booked via apps, while those who were more cautious about technology were less likely to book using apps. This latter group was more likely to book by phone or rely on others for help. Other characteristics associated with higher likelihood of booking via apps were: living in the suburbs, not relying on others for rides, having physical health issues, being college educated, and being non-Hispanic. Our findings provide a basis to think about expanding ride-hailing to other older adults, particularly those who are not comfortable with technology, through convenient access to ride-hailing booking.

Suggested Citation

  • Misra, Aditi & Shirgaokar, Manish & Weinstein Agrawal, Asha & Dobbs, Bonnie & Wachs, Martin, 2022. "How older adults use Ride-hailing booking technology in California," Transportation Research Part A: Policy and Practice, Elsevier, vol. 155(C), pages 11-30.
    • Handle: RePEc:eee:transa:v:155:y:2022:i:c:p:11-30
    DOI: 10.1016/j.tra.2021.10.022
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0965856421002779
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tra.2021.10.022?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Train,Kenneth E., 2009. "Discrete Choice Methods with Simulation," Cambridge Books, Cambridge University Press, number 9780521766555, September.
    2. Hubers, Christa & Lyons, Glenn, 2013. "New technologies for the old: Potential implications of living in later life for travel demand," Transport Policy, Elsevier, vol. 30(C), pages 220-228.
    3. Gehrke, Steven R., 2020. "Uber service area expansion in three major American cities," Journal of Transport Geography, Elsevier, vol. 86(C).
    4. Dick Ettema, 2018. "Apps, activities and travel: an conceptual exploration based on activity theory," Transportation, Springer, vol. 45(2), pages 273-290, March.
    5. Jennifer Dill & Cynthia Mohr & Liang Ma, 2014. "How Can Psychological Theory Help Cities Increase Walking and Bicycling?," Journal of the American Planning Association, Taylor & Francis Journals, vol. 80(1), pages 36-51, January.
    6. Hamed Taherdoost, 2018. "A review of technology acceptance and adoption models and theories," Post-Print hal-03741843, HAL.
    7. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    8. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    9. Rick Grahn & Corey D. Harper & Chris Hendrickson & Zhen Qian & H. Scott Matthews, 2020. "Socioeconomic and usage characteristics of transportation network company (TNC) riders," Transportation, Springer, vol. 47(6), pages 3047-3067, December.
    10. Scott Middleton & Jinhua Zhao, 2020. "Discriminatory attitudes between ridesharing passengers," Transportation, Springer, vol. 47(5), pages 2391-2414, October.
    11. Scott Middleton & Jinhua Zhao, 0. "Discriminatory attitudes between ridesharing passengers," Transportation, Springer, vol. 0, pages 1-24.
    12. Rick Grahn & Corey D. Harper & Chris Hendrickson & Zhen Qian & H. Scott Matthews, 0. "Socioeconomic and usage characteristics of transportation network company (TNC) riders," Transportation, Springer, vol. 0, pages 1-21.
    13. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
    14. Carlo Luiu & Miles Tight & Michael Burrow, 2017. "The unmet travel needs of the older population: a review of the literature," Transport Reviews, Taylor & Francis Journals, vol. 37(4), pages 488-506, July.
    15. Alejandro Tirachini, 2020. "Ride-hailing, travel behaviour and sustainable mobility: an international review," Transportation, Springer, vol. 47(4), pages 2011-2047, August.
    16. Anne Brown, 2019. "Redefining Car Access," Journal of the American Planning Association, Taylor & Francis Journals, vol. 85(2), pages 83-95, April.
    17. Globisch, Joachim & Dütschke, Elisabeth & Schleich, Joachim, 2018. "Acceptance of electric passenger cars in commercial fleets," Transportation Research Part A: Policy and Practice, Elsevier, vol. 116(C), pages 122-129.
    18. Faber, Koen & van Lierop, Dea, 2020. "How will older adults use automated vehicles? Assessing the role of AVs in overcoming perceived mobility barriers," Transportation Research Part A: Policy and Practice, Elsevier, vol. 133(C), pages 353-363.
    19. McFadden, Daniel, 1974. "The measurement of urban travel demand," Journal of Public Economics, Elsevier, vol. 3(4), pages 303-328, November.
    20. Habib, Khandker Nurul, 2019. "Mode choice modelling for hailable rides: An investigation of the competition of Uber with other modes by using an integrated non-compensatory choice model with probabilistic choice set formation," Transportation Research Part A: Policy and Practice, Elsevier, vol. 129(C), pages 205-216.
    21. Schmöcker, Jan-Dirk & Quddus, Mohammed A. & Noland, Robert B. & Bell, Michael G.H., 2008. "Mode choice of older and disabled people: a case study of shopping trips in London," Journal of Transport Geography, Elsevier, vol. 16(4), pages 257-267.
    22. Deakin, Elizabeth SM., J.D. & Halpern, Jeremy & Parker, Madeleine, 2020. "Examining the Potential for Uber and Lyft to be Included in Subsidized Mobility Programs Targeted to Seniors, Low Income Adults, and People with Disabilities," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt0mw7h24f, Institute of Transportation Studies, UC Berkeley.
    23. Groth, Sören, 2019. "Multimodal divide: Reproduction of transport poverty in smart mobility trends," Transportation Research Part A: Policy and Practice, Elsevier, vol. 125(C), pages 56-71.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Dong, Xianlei & Wang, Ying & Li, Xufeng & Zhong, Zhenfang & Shen, Xinyi & Sun, Huijun & Hu, Beibei, 2023. "Understanding the influencing factors of taxi ride-sharing: A case study of Chengdu, China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 176(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Loa, Patrick & Ong, Felita & Hawkins, Jason & Nurul Habib, Khandker, 2023. "Unravelling the relationship between ride-sourcing services and conventional modes in the city of Toronto: A stated preference study," Transport Policy, Elsevier, vol. 141(C), pages 209-220.
    2. Afsay, Akram & Tahriri, Arash & Rezaee, Zabihollah, 2023. "A meta-analysis of factors affecting acceptance of information technology in auditing," International Journal of Accounting Information Systems, Elsevier, vol. 49(C).
    3. Alexandra Perju-Mitran & Daniela Zirra & George Căruţaşu & Alexandru Pîrjan & Justina-Lavinia Stănică, 2020. "Applying the Technology Acceptance Model to Assess the Intention to Use an Aftermarket eCall Based on 112 Device for Passenger Vehicles to Ensure Sustainable Rescue Operations on European Roads," Sustainability, MDPI, vol. 12(22), pages 1-23, November.
    4. Dirsehan, Taşkın & Cankat, Ece, 2021. "Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    5. Debora Bettiga & Lucio Lamberti & Emanuele Lettieri, 2020. "Individuals’ adoption of smart technologies for preventive health care: a structural equation modeling approach," Health Care Management Science, Springer, vol. 23(2), pages 203-214, June.
    6. Paul Juinn Bing Tan, 2013. "Applying the UTAUT to Understand Factors Affecting the Use of English E-Learning Websites in Taiwan," SAGE Open, , vol. 3(4), pages 21582440135, October.
    7. Mäntymäki, Matti & Salo, Jari, 2013. "Purchasing behavior in social virtual worlds: An examination of Habbo Hotel," International Journal of Information Management, Elsevier, vol. 33(2), pages 282-290.
    8. Joan Torrent-Sellens & Cristian Salazar-Concha & Pilar Ficapal-Cusí & Francesc Saigí-Rubió, 2021. "Using Digital Platforms to Promote Blood Donation: Motivational and Preliminary Evidence from Latin America and Spain," IJERPH, MDPI, vol. 18(8), pages 1-17, April.
    9. Garima Malik & A. Sajeevan Rao, 2019. "Extended expectation-confirmation model to predict continued usage of ODR/ride hailing apps: role of perceived value and self-efficacy," Information Technology & Tourism, Springer, vol. 21(4), pages 461-482, December.
    10. Riffat Ara Zannat Tama & Md Mahmudul Hoque & Ying Liu & Mohammad Jahangir Alam & Mark Yu, 2023. "An Application of Partial Least Squares Structural Equation Modeling (PLS-SEM) to Examining Farmers’ Behavioral Attitude and Intention towards Conservation Agriculture in Bangladesh," Agriculture, MDPI, vol. 13(2), pages 1-22, February.
    11. Scott, Stephanie & Hughes, Paul & Hodgkinson, Ian & Kraus, Sascha, 2019. "Technology adoption factors in the digitization of popular culture: Analyzing the online gambling market," Technological Forecasting and Social Change, Elsevier, vol. 148(C).
    12. Karim, Sitara & Naz, Farah & Naeem, Muhammad Abubakr & Vigne, Samuel A., 2022. "Is FinTech providing effective solutions to Small and Medium Enterprises (SMEs) in ASEAN countries?," Economic Analysis and Policy, Elsevier, vol. 75(C), pages 335-344.
    13. Zgheib, Najib & Abou-Zeid, Maya & Kaysi, Isam, 2020. "Modeling demand for ridesourcing as feeder for high capacity mass transit systems with an application to the planned Beirut BRT," Transportation Research Part A: Policy and Practice, Elsevier, vol. 138(C), pages 70-91.
    14. Herman Fassou Haba & Omkar Dastane, 2018. "An Empirical Investigation on Taxi Hailing Mobile App Adoption: A Structural Equation Modelling," Business Management and Strategy, Macrothink Institute, vol. 9(1), pages 48-72, December.
    15. Sanjeev Verma, 2015. "Harnessing the Benefit of Social Networking Sites for Intentional Social Action: Determinants and Challenges," Vision, , vol. 19(2), pages 104-111, June.
    16. Sarv Devaraj & Ming Fan & Rajiv Kohli, 2002. "Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics," Information Systems Research, INFORMS, vol. 13(3), pages 316-333, September.
    17. Muhammad Ali & Syed Ali Raza & Chin-Hong Puah & Mohd Zaini Abd Karim, 2017. "Islamic home financing in Pakistan: a SEM-based approach using modified TPB model," Housing Studies, Taylor & Francis Journals, vol. 32(8), pages 1156-1177, November.
    18. Abou-Shouk, Mohamed A. & Lim, Wai Mun & Megicks, Phil, 2016. "Using competing models to evaluate the role of environmental pressures in ecommerce adoption by small and medium sized travel agents in a developing country," Tourism Management, Elsevier, vol. 52(C), pages 327-339.
    19. Rahman Ummeh Habiba Faria Benteh & Zafar Muhammad Khubaib, 2020. "Factors Influencing Uber Adoption In Bangladesh And Pakistan," Open Economics, De Gruyter, vol. 3(1), pages 86-97, January.
    20. Al-Qeisi, Kholoud & Dennis, Charles & Alamanos, Eleftherios & Jayawardhena, Chanaka, 2014. "Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology," Journal of Business Research, Elsevier, vol. 67(11), pages 2282-2290.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:155:y:2022:i:c:p:11-30. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.