IDEAS home Printed from https://ideas.repec.org/a/eee/touman/v33y2012i3p592-597.html
   My bibliography  Save this article

Working onboard – Job perception, organizational commitment and job satisfaction in the cruise sector

Author

Listed:
  • Larsen, Svein
  • Marnburg, Einar
  • Øgaard, Torvald

Abstract

This paper focuses on the perceived work environment and its influence on organizational commitment and job satisfaction in the cruise sector. Two focus group interviews were conducted in addition to one survey among the crew in an upmarket cruise line. The focus groups elicited responses concerning crew experiences of working onboard. Based on this information, a questionnaire was constructed to measure job perceptions among crew members. The results indicate that all of the experience domains were related to job commitment and job satisfaction, but that the strongest effects were found to be perceived “Respect”, the “Social atmosphere”, and “Food and living quarters”.

Suggested Citation

  • Larsen, Svein & Marnburg, Einar & Øgaard, Torvald, 2012. "Working onboard – Job perception, organizational commitment and job satisfaction in the cruise sector," Tourism Management, Elsevier, vol. 33(3), pages 592-597.
    • Handle: RePEc:eee:touman:v:33:y:2012:i:3:p:592-597
    DOI: 10.1016/j.tourman.2011.06.014
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0261517711001373
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.tourman.2011.06.014?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Johnson, David, 2002. "Environmentally sustainable cruise tourism: a reality check," Marine Policy, Elsevier, vol. 26(4), pages 261-270, July.
    2. Andy Seidl & Fiorella Guiliano & Lawrence Pratt, 2007. "Cruising for Colones: Cruise Tourism Economics in Costa Rica," Tourism Economics, , vol. 13(1), pages 67-85, March.
    3. Brown, Steven P. & Lam, Son K., 2008. "A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses," Journal of Retailing, Elsevier, vol. 84(3), pages 243-255.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mader, Xana & Santos, Joana & Gonçalves, Gabriela, 2018. "Job Satisfaction In A Tourist Resort In Portugal," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 6(3), pages 314-325.
    2. Pan, Frank C., 2015. "Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel," Tourism Management, Elsevier, vol. 46(C), pages 84-91.
    3. Aleksandar Radic & Michael Lück & Antonio Ariza-Montes & Heesup Han, 2020. "Fear and Trembling of Cruise Ship Employees: Psychological Effects of the COVID-19 Pandemic," IJERPH, MDPI, vol. 17(18), pages 1-17, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Cheng-Wen Lee & Chi-Hsi Wang, 2021. "Value Analysis and Value Engineering on the Sustainability of Global Sourcing Competitiveness," Journal of Applied Finance & Banking, SCIENPRESS Ltd, vol. 11(6), pages 1-1.
    2. Auh, Seigyoung & Menguc, Bulent & Fisher, Michelle & Haddad, Abeer, 2011. "The perceived autonomy–perceived service climate relationship: The contingency effect of store-level tenure diversity," Journal of Retailing and Consumer Services, Elsevier, vol. 18(6), pages 509-520.
    3. Melinda Jászberényi & Márk Miskolczi, 2020. "Danube Cruise Tourism as a Niche Product—An Overview of the Current Supply and Potential," Sustainability, MDPI, vol. 12(11), pages 1-22, June.
    4. Juan Gabriel Brida & Vincenzo Fasone & Raffaele Scuderi & Sandra Zapata-Aguirre, 2014. "Research Note: Exploring the Determinants of Cruise Passengers' Expenditure at Ports of Call in Uruguay," Tourism Economics, , vol. 20(5), pages 1133-1143, October.
    5. Fullerton, Thomas M., Jr. & Sawyer, W. Charles & Sprinkle, Richard L., 2010. "Intra-industry trade in Latin America and the Caribbean," MPRA Paper 34854, University Library of Munich, Germany, revised 2011.
    6. Alok Kumar Singh & Jyoti Verma & Rajeev Verma, 2020. "Understanding Role of Market-orientated IT Competence and Knowledge Sharing Mechanism in Gaining Competitive Advantage," Global Business Review, International Management Institute, vol. 21(2), pages 418-435, April.
    7. da Borralha, Sérgio & Neves de Jesus, Saul & Pinto, Patrícia & Viseu, João, 2016. "Job Satisfaction In Hotel Employees: A Systematic Review Of The Literature," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 4(1), pages 4-20.
    8. Dant, Rajiv P. & Brown, James R., 2008. "Bridging the B2C and B2B Research Divide: The Domain of Retailing Literature," Journal of Retailing, Elsevier, vol. 84(4), pages 371-397.
    9. Christo Swart & Lidia Pottas & David Maree & Marien Alet Graham, 2022. "Roll Up Your Sleeves: Servant Leadership as a Paradigm for the Challenging South African School Context?," SAGE Open, , vol. 12(2), pages 21582440221, May.
    10. Vicente-Cera, Isaías & Acevedo-Merino, Asunción & Nebot, Enrique & López-Ramírez, Juan Antonio, 2020. "Analyzing cruise ship itineraries patterns and vessels diversity in ports of the European maritime region: A hierarchical clustering approach," Journal of Transport Geography, Elsevier, vol. 85(C).
    11. Silvestro, Rhian, 2014. "Performance topology mapping: understanding the drivers of performance," International Journal of Production Economics, Elsevier, vol. 156(C), pages 269-282.
    12. John E. Nyberg & Shachak Pe’eri & Susan L. Slocum & Matthew Rice & Maction Komwa & Donglian Sun, 2021. "Planning and Preparation for Cruising Infrastructure: Cuba as a Case Study," Sustainability, MDPI, vol. 13(5), pages 1-14, March.
    13. Karin Andrea Wigger & Dean A. Shepherd, 2020. "We’re All in the Same Boat: A Collective Model of Preserving and Accessing Nature-Based Opportunities," Entrepreneurship Theory and Practice, , vol. 44(3), pages 587-617, May.
    14. Dwayne D. Gremler & Yves Vaerenbergh & Elisabeth C. Brüggen & Kevin P. Gwinner, 2020. "Understanding and managing customer relational benefits in services: a meta-analysis," Journal of the Academy of Marketing Science, Springer, vol. 48(3), pages 565-583, May.
    15. Blut, Markus & Ghiassaleh, Arezou & Wang, Cheng, 2023. "Testing the performance of online recommendation agents: A meta-analysis," Journal of Retailing, Elsevier, vol. 99(3), pages 440-459.
    16. Olivier Dehoorne & Nathalie Petit-Charles, 2011. "Cruise tourism and Cruise Industry [Tourisme de croisière et industrie de la croisière]," Post-Print hal-01368511, HAL.
    17. Jeremy S. Wolter & Dora Bock & Jeremy Mackey & Pei Xu & Jeffery S. Smith, 2019. "Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions," Journal of the Academy of Marketing Science, Springer, vol. 47(5), pages 815-836, September.
    18. Lee K. Cerveny & Anna Miller & Scott Gende, 2020. "Sustainable Cruise Tourism in Marine World Heritage Sites," Sustainability, MDPI, vol. 12(2), pages 1-24, January.
    19. Christine Mathies & Liem Viet Ngo, 2014. "New insights into the climate–attitudes–outcome framework: Empirical evidence from the Australian service sector," Australian Journal of Management, Australian School of Business, vol. 39(3), pages 473-491, August.
    20. Alessandra Mazzei & Silvia Ravazzani, 2017. "Internal Branding and Employee Brand Consistent Behaviours: The Role of Enablement-Oriented Communication," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2017(1), pages 121-139.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:touman:v:33:y:2012:i:3:p:592-597. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/tourism-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.