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Artificial intelligence and knowledge management: A partnership between human and AI

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  • Jarrahi, Mohammad Hossein
  • Askay, David
  • Eshraghi, Ali
  • Smith, Preston

Abstract

Emerging artificial intelligence (AI) capabilities will likely pervade nearly all organizational contours and activities, including knowledge management (KM). This article aims to uncover opportunities associated with the implementation of emerging systems empowered by AI for KM. In doing so, we explicate the potential role of AI in supporting fundamental dimensions of KM: creation, storage and retrieval, sharing, and application of knowledge. We then propose practical ways to build the partnership between humans and AI in supporting organizational KM activities and provide several implications for the development and management of AI systems based on the components of people, infrastructures, and processes.

Suggested Citation

  • Jarrahi, Mohammad Hossein & Askay, David & Eshraghi, Ali & Smith, Preston, 2023. "Artificial intelligence and knowledge management: A partnership between human and AI," Business Horizons, Elsevier, vol. 66(1), pages 87-99.
    • Handle: RePEc:eee:bushor:v:66:y:2023:i:1:p:87-99
    DOI: 10.1016/j.bushor.2022.03.002
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    References listed on IDEAS

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    Cited by:

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    15. wael AL-khatib, Ayman, 2023. "Drivers of generative artificial intelligence to fostering exploitative and exploratory innovation: A TOE framework," Technology in Society, Elsevier, vol. 75(C).
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    20. Jiaxing Du & Han Cai & Xiu Jin, 2024. "Exploring the Association Between Artificial Intelligence Management and Green Innovation: Expanding the Research Field for Sustainable Outcomes," Sustainability, MDPI, vol. 16(21), pages 1-28, October.
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    22. Liu, Yang & Ying, Zhenzhou & Ying, Ying & Wang, Ding & Chen, Jin, 2024. "Artificial intelligence orientation and internationalization speed: A knowledge management perspective," Technological Forecasting and Social Change, Elsevier, vol. 205(C).

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