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Artificial intelligence and knowledge management: A partnership between human and AI

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  • Jarrahi, Mohammad Hossein
  • Askay, David
  • Eshraghi, Ali
  • Smith, Preston

Abstract

Emerging artificial intelligence (AI) capabilities will likely pervade nearly all organizational contours and activities, including knowledge management (KM). This article aims to uncover opportunities associated with the implementation of emerging systems empowered by AI for KM. In doing so, we explicate the potential role of AI in supporting fundamental dimensions of KM: creation, storage and retrieval, sharing, and application of knowledge. We then propose practical ways to build the partnership between humans and AI in supporting organizational KM activities and provide several implications for the development and management of AI systems based on the components of people, infrastructures, and processes.

Suggested Citation

  • Jarrahi, Mohammad Hossein & Askay, David & Eshraghi, Ali & Smith, Preston, 2023. "Artificial intelligence and knowledge management: A partnership between human and AI," Business Horizons, Elsevier, vol. 66(1), pages 87-99.
    • Handle: RePEc:eee:bushor:v:66:y:2023:i:1:p:87-99
    DOI: 10.1016/j.bushor.2022.03.002
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    References listed on IDEAS

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    Cited by:

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    12. Abdulaziz Aldoseri & Khalifa N. Al-Khalifa & Abdel Magid Hamouda, 2024. "AI-Powered Innovation in Digital Transformation: Key Pillars and Industry Impact," Sustainability, MDPI, vol. 16(5), pages 1-25, February.
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    15. Liu, Yang & Ying, Zhenzhou & Ying, Ying & Wang, Ding & Chen, Jin, 2024. "Artificial intelligence orientation and internationalization speed: A knowledge management perspective," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
    16. Ekaterina Glebova, 2024. "Research Duos: Unveiling the Collaborative Essence of Research," Societies, MDPI, vol. 14(9), pages 1-12, September.
    17. Rajaram, Kumaran & Tinguely, Patrick Nicolas, 2024. "Generative artificial intelligence in small and medium enterprises: Navigating its promises and challenges," Business Horizons, Elsevier, vol. 67(5), pages 629-648.
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    19. Rabaï Bouderhem, 2024. "Shaping the future of AI in healthcare through ethics and governance," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
    20. Kittur, Prathamesh & Agarwal, Shailja, 2024. "Cultural bridges in Business: Critical review and future directions in cross-cultural B2B relationships," Journal of Business Research, Elsevier, vol. 180(C).
    21. An, Meng & Lin, Jiabao & Luo, Xin (Robert), 2024. "The impact of human AI skills on organizational innovation: The moderating role of digital organizational culture," Journal of Business Research, Elsevier, vol. 182(C).
    22. wael AL-khatib, Ayman, 2023. "Drivers of generative artificial intelligence to fostering exploitative and exploratory innovation: A TOE framework," Technology in Society, Elsevier, vol. 75(C).
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