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Integrating community and e-commerce to build a trusted online second-hand platform: Based on the perspective of social capital

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  • Luo, Nuan
  • Wang, Yu
  • Zhang, Mingli
  • Niu, Tao
  • Tu, Jianbo

Abstract

Taking Xianyu (Taobao second-hand platform) for an example, this study proposes a framework to identify the integrative effect of community and e-commerce on building the “trustworthiness” of online second-hand transaction platform. Research data was analysed by structural equation modelling based on 565 valid questionnaires. The results revealed that e-commerce service quality (system quality, security assurance, product variety and service support) and community quality had direct and interaction effects on users’ perceived trust, which consequently affected their transaction intention. The findings shed light on how web communities should be used to lead to optimal results in the context of online second-hand transaction.

Suggested Citation

  • Luo, Nuan & Wang, Yu & Zhang, Mingli & Niu, Tao & Tu, Jianbo, 2020. "Integrating community and e-commerce to build a trusted online second-hand platform: Based on the perspective of social capital," Technological Forecasting and Social Change, Elsevier, vol. 153(C).
    • Handle: RePEc:eee:tefoso:v:153:y:2020:i:c:s0040162519321833
    DOI: 10.1016/j.techfore.2020.119913
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    20. Qu, Yi & Khan, Jashim & Su, Yuyang & Tong, Jiao & Zhao, Shuo, 2023. "Impulse buying tendency in live-stream commerce: The role of viewing frequency and anticipated emotions influencing scarcity-induced purchase decision," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
    21. Qiu, Ruozhen & Li, Xuge & Sun, Minghe, 2023. "Vertical integration of an online secondhand platform and a recycling platform under different power structures," European Journal of Operational Research, Elsevier, vol. 310(1), pages 286-301.

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