IDEAS home Printed from https://ideas.repec.org/a/eee/tefoso/v142y2019icp168-182.html
   My bibliography  Save this article

Towards a service-dominant platform for public value co-creation in a smart city: Evidence from two metropolitan cities in China

Author

Listed:
  • Yu, Jiang
  • Wen, Yating
  • Jin, Jing
  • Zhang, Yue

Abstract

Providing, integrating and improving efficient public service in the construction of ‘smart cities’ in metropolitan areas have been showed to be difficult to achieve. In this article, we propose a strategy for developing service-dominant platforms with the advancement of ICT and more internet enterprises initiatives. We use the concept of SDP (service dominant platform) as a key contributor in a smart city's construction to explain how value can be co-created during the formation and evolution of the platform. Drawing on case materials from a Business-oriented platform named WeChat in Guangzhou and a government-oriented one in Shanghai, an analytic framework on platform and service innovation-relevant theories are built around the dynamic cyclical value co-creation, and three elements are identified in this process defined as value proposition, value in exchange and value in use, which consist of ten sub-elements on different SDPs along four dimensions, namely openness, services innovation, governance and resource. The study makes three contributions. First, it provides new evidence that pursuing smart city construction is not a mere technological architecture but a value co-creation oriented strategy. While facing persistent problems, China's paths exhibit significant and rapidly improving readiness for it. Second, the study provides new insights into, by positively bridging the linkage between platform governance and service innovation and proposing the service dominant platform (SDP) as a clear sustainable strategy. Finally, the study proposes two different resources-based models for guiding smart city initiatives in developing countries. By providing theoretical concepts to support public service innovation, identifying some implications for smart city developed in emerging countries, and suggesting some operational approaches to co-creating value against the local context, this paper has made a meaningful theoretical and practical significance about smart city.

Suggested Citation

  • Yu, Jiang & Wen, Yating & Jin, Jing & Zhang, Yue, 2019. "Towards a service-dominant platform for public value co-creation in a smart city: Evidence from two metropolitan cities in China," Technological Forecasting and Social Change, Elsevier, vol. 142(C), pages 168-182.
    • Handle: RePEc:eee:tefoso:v:142:y:2019:i:c:p:168-182
    DOI: 10.1016/j.techfore.2018.11.017
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0040162517318917
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.techfore.2018.11.017?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. West, Joel, 2003. "How open is open enough?: Melding proprietary and open source platform strategies," Research Policy, Elsevier, vol. 32(7), pages 1259-1285, July.
    2. Michael Gibbert & Winfried Ruigrok & Barbara Wicki, 2008. "What passes as a rigorous case study?," Strategic Management Journal, Wiley Blackwell, vol. 29(13), pages 1465-1474, December.
    3. Lee, Jung Hoon & Phaal, Robert & Lee, Sang-Ho, 2013. "An integrated service-device-technology roadmap for smart city development," Technological Forecasting and Social Change, Elsevier, vol. 80(2), pages 286-306.
    4. Joel West & Siobhan O'mahony, 2008. "The Role of Participation Architecture in Growing Sponsored Open Source Communities," Industry and Innovation, Taylor & Francis Journals, vol. 15(2), pages 145-168.
    5. Lee, Jung Hoon & Hancock, Marguerite Gong & Hu, Mei-Chih, 2014. "Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco," Technological Forecasting and Social Change, Elsevier, vol. 89(C), pages 80-99.
    6. Benlian, Alexander & Hilkert, Daniel & Hess, Thomas, 2015. "How open is this platform? The meaning and measurement of platform openness from the complementors’ perspective," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 65705, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    7. Vargo, Stephen L. & Maglio, Paul P. & Akaka, Melissa Archpru, 2008. "On value and value co-creation: A service systems and service logic perspective," European Management Journal, Elsevier, vol. 26(3), pages 145-152, June.
    8. Benlian, Alexander & Hilkert, Daniel & Hess, Thomas, 2015. "How open is this platform? The meaning and measurement of platform openness from the complementors’ perspective .- (forthcoming)," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 65692, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    9. Benlian, Alexander & Hilkert, Daniel & Hess, Thomas, 2015. "How open is this platform? The meaning and measurement of platform openness from the complementors’ perspective," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 75001, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    10. M. V. Lee Badgett, 2015. "Introduction to the Special Issue," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 54(1), pages 1-3, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Akter, Shahriar & Babu, Mujahid Mohiuddin & Hossain, Md Afnan & Hani, Umme, 2022. "Value co-creation on a shared healthcare platform: Impact on service innovation, perceived value and patient welfare," Journal of Business Research, Elsevier, vol. 140(C), pages 95-106.
    2. Mora, Luca & Gerli, Paolo & Ardito, Lorenzo & Messeni Petruzzelli, Antonio, 2023. "Smart city governance from an innovation management perspective: Theoretical framing, review of current practices, and future research agenda," Technovation, Elsevier, vol. 123(C).
    3. Liu, Hongda & Zhao, Haifeng & Li, Shiyuan, 2023. "Future social change of manufacturing and service industries: Service-oriented manufacturing under the integration of innovation-flows drive," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    4. De Jong, Martin & Joss, Simon & Taeihagh, Araz, 2024. "Smart cities as spatial manifestations of 21st century capitalism," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
    5. Xi, Xun & Xi, Baoxing & Miao, Chenglin & Yu, Rongjian & Xie, Jie & Xiang, Rong & Hu, Feng, 2022. "Factors influencing technological innovation efficiency in the Chinese video game industry: Applying the meta-frontier approach," Technological Forecasting and Social Change, Elsevier, vol. 178(C).
    6. Chen, Pengyu & Dagestani, Abd Alwahed, 2023. "Urban planning policy and clean energy development Harmony- evidence from smart city pilot policy in China," Renewable Energy, Elsevier, vol. 210(C), pages 251-257.
    7. Manohar, Sridhar & Paul, Justin & Strong, Carolyn & Mittal, Amit, 2023. "INNOSERV: Generalized scale for perceived service innovation," Journal of Business Research, Elsevier, vol. 160(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lei Huang & Yandong Zhao & Liang Mei & Peiyi Wu & Zhihua Zhao & Yijun Mao, 2019. "Structural Holes in the Multi-Sided Market: A Market Allocation Structure Analysis of China’s Car-Hailing Platform in the Context of Open Innovation," Sustainability, MDPI, vol. 11(20), pages 1-20, October.
    2. Jingtao Yi & Jinqiu He & Lihong Yang, 2019. "Platform heterogeneity, platform governance and complementors’ product performance: an empirical study of the mobile application industry," Frontiers of Business Research in China, Springer, vol. 13(1), pages 1-20, December.
    3. Wei, Ruiqi & Wang, Xinchun & Chang, Yu, 2021. "The effects of platform governance mechanisms on customer participation in supplier new product development," Journal of Business Research, Elsevier, vol. 137(C), pages 475-487.
    4. Fabian Schueler & Dimitri Petrik, 2022. "Objectives of platform research: A co-citation and systematic literature review analysis," Papers 2202.08822, arXiv.org.
    5. Mosterd, Lars & Sobota, Vladimir C.M. & van de Kaa, Geerten & Ding, Aaron Yi & de Reuver, Mark, 2021. "Context dependent trade-offs around platform-to-platform openness: The case of the Internet of Things," Technovation, Elsevier, vol. 108(C).
    6. Andreas Hein & Jörg Weking & Maximilian Schreieck & Manuel Wiesche & Markus Böhm & Helmut Krcmar, 2019. "Value co-creation practices in business-to-business platform ecosystems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(3), pages 503-518, September.
    7. Broekhuizen, T.L.J. & Emrich, O. & Gijsenberg, M.J. & Broekhuis, M. & Donkers, B. & Sloot, L.M., 2021. "Digital platform openness: Drivers, dimensions and outcomes," Journal of Business Research, Elsevier, vol. 122(C), pages 902-914.
    8. Sebastian Spaeth & Sven Niederhöfer, 2022. "Compatibility promotion between platforms: The role of open technology standards and giant platforms," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 1891-1915, December.
    9. Wei Fu & Jie Sun & Xiaodong Lee, 2023. "Research on the Openness of Digital Platforms Based on Entropy-Weighted TOPSIS: Evidence from China," Sustainability, MDPI, vol. 15(4), pages 1-18, February.
    10. Huayong Du & Ying Teng & Zhenzhong Ma & Xuguang Guo, 2022. "Value Creation in Platform Enterprises: A Fuzzy-Set Qualitative Comparative Analysis," Sustainability, MDPI, vol. 14(9), pages 1-21, April.
    11. Christian Bartelheimer, Philipp zur Heiden, Hedda Lüttenberg, Daniel Beverungen, 2021. "Systematizing the Lexicon of Platforms in Information Systems: A Data-Driven Study," Working Papers Dissertations 79, Paderborn University, Faculty of Business Administration and Economics.
    12. Mucunska Palevska, Valentina & Novkovska, Blagica, 2018. "The Participation Of Ict In Activities Of Economic Subjects In Small Economy," UTMS Journal of Economics, University of Tourism and Management, Skopje, Macedonia, vol. 9(2), pages 157-168.
    13. Cenamor, Javier, 2021. "Complementor competitive advantage: A framework for strategic decisions," Journal of Business Research, Elsevier, vol. 122(C), pages 335-343.
    14. Mario Schaarschmidt & Dirk Homscheid & Thomas Kilian, 2019. "Application Developer Engagement In Open Software Platforms: An Empirical Study Of Apple Ios And Google Android Developers," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(04), pages 1-33, May.
    15. Sardar Muhammad Usman & Farasat Ali Shah Bukhari & Muhammad Usman & Daniel Badulescu & Muhammad Safdar Sial, 2019. "Does the Role of Media and Founder’s Past Success Mitigate the Problem of Information Asymmetry? Evidence from a UK Crowdfunding Platform," Sustainability, MDPI, vol. 11(3), pages 1-24, January.
    16. Andreas Hein & Maximilian Schreieck & Manuel Wiesche & Markus Böhm & Helmut Krcmar, 2019. "The emergence of native multi-sided platforms and their influence on incumbents," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(4), pages 631-647, December.
    17. Qiang Zhang & Yan Wang, 2018. "Struggling towards virtuous coevolution: institutional and strategic works of Alibaba in building the Taobao e-commerce ecosystem," Asian Business & Management, Palgrave Macmillan, vol. 17(3), pages 208-242, July.
    18. Saadatmand, Fatemeh & Lindgren, Rikard & Schultze, Ulrike, 2019. "Configurations of platform organizations: Implications for complementor engagement," Research Policy, Elsevier, vol. 48(8), pages 1-1.
    19. Christian Bartelheimer & Philipp Heiden & Hedda Lüttenberg & Daniel Beverungen, 2022. "Systematizing the lexicon of platforms in information systems: a data-driven study," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 375-396, March.
    20. Rémi Mencarelli & Renaud Lunardo & Cindy Lombart & Markus Blut & Ericka Henon, 2022. "Perceiving Control over the Exchange on Peer-to-Peer Platforms: Measurement and Effects in the Second-Hand Market," Marketing Letters, Springer, vol. 33(3), pages 523-541, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:tefoso:v:142:y:2019:i:c:p:168-182. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/00401625 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.