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Stakeholder engagement strategy of technology firms: A review and applied view of stakeholder theory

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  • Shah, Muhammad Umair
  • Guild, Paul D.

Abstract

This research explores how managers and leaders of the information and communications technology (ICT) firms perceive receptiveness of start-up, growth, or mature developmental stage organizations toward ‘corporate social responsibility’ (CSR), ‘creating shared value’ (CSV), and ‘creating value for all stakeholders’ (VAS) business-stakeholder engagement models. Drawing from the three fundamental tenets of stakeholder theory, defined as ‘jointness of interest’, ‘cooperative strategic posture’ and ‘rejection of a narrowly economic view of the firm’, we found that start-up firms tend to be receptive toward VAS, growth towards CSR, and mature towards CSV business-engagement models. These exploratory findings are important as they suggest that even though a society that seeks to encourage technology companies to broaden their range of stakeholders for innovation, such as their communities or the environment, they might best direct instrumental change toward start-up firms as appreciative of VAS model. We see evidence that these new firms require some time to develop perspectives of ‘jointness of interest’ as they strive to become growth or mature firms.

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  • Shah, Muhammad Umair & Guild, Paul D., 2022. "Stakeholder engagement strategy of technology firms: A review and applied view of stakeholder theory," Technovation, Elsevier, vol. 114(C).
    • Handle: RePEc:eee:techno:v:114:y:2022:i:c:s0166497222000074
    DOI: 10.1016/j.technovation.2022.102460
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    2. Shekhar & Debadyuti Das, 2023. "Enablers of ‘Creating Shared Value’: A Total Interpretive Structural Modeling–Polarity Approach," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 24(2), pages 291-318, June.
    3. Sieminski, Marek, 2023. "Corporate Social Responsibility in the Opinion of Managers of Small an Medium-Sized Enterprises in the Food Industry from the Warminsko-Mazurskie Province in Poland," Roczniki (Annals), Polish Association of Agricultural Economists and Agribusiness - Stowarzyszenie Ekonomistow Rolnictwa e Agrobiznesu (SERiA), vol. 2023(1).
    4. Leenshya GUNNOO, 2023. "Customer Behaviour towards Corporate Social Responsibility: A Study in the Banking Industry in Mauritius," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 1, pages 78-88.
    5. Xiaoru Zheng & Chunling Sun & Jingjing Liu, 2024. "Exploring stakeholder engagement in urban village renovation projects through a mixed-method approach to social network analysis: a case study of Tianjin," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    6. Yiqun Duan & Fan Yang & Lin Xiong, 2023. "Environmental, Social, and Governance (ESG) Performance and Firm Value: Evidence from Chinese Manufacturing Firms," Sustainability, MDPI, vol. 15(17), pages 1-24, August.
    7. Talaei-Khoei, Amir & Yang, Alan T. & Masialeti, Masialeti, 2024. "How does incorporating ChatGPT within a firm reinforce agility-mediated performance? The moderating role of innovation infusion and firms’ ethical identity," Technovation, Elsevier, vol. 132(C).

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