A graduates ’ satisfaction index for the evaluation of the university overall quality
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DOI: 10.1016/j.seps.2020.100875
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- Rigdon, Edward E., 2016. "Choosing PLS path modeling as analytical method in European management research: A realist perspective," European Management Journal, Elsevier, vol. 34(6), pages 598-605.
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- Bruno Chiandotto & Matilde Bini & Bruno Bertaccini, 2007. "Quality Assessment of the University Educational Process: an Application of the ECSI Model," Springer Books, in: Luigi Fabbris (ed.), Effectiveness of University Education in Italy, pages 43-54, Springer.
- Sarstedt, Marko & Hair, Joseph F. & Ringle, Christian M. & Thiele, Kai O. & Gudergan, Siegfried P., 2016. "Estimation issues with PLS and CBSEM: Where the bias lies!," Journal of Business Research, Elsevier, vol. 69(10), pages 3998-4010.
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Cited by:
- Annalina Sarra & Adelia Evangelista & Barbara Iannone & Tonio Battista, 2023. "Looking for patterns of change amid pandemic period in students’ evaluation of academic teaching," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(5), pages 4759-4777, October.
- Angela Maria D’Uggento & Luca Petruzzellis & Luigi Piper & Antonia Rosa Gurrieri, 2023. "In the name of the University: the choice to promote as a tool to influence decision-making," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(4), pages 3151-3164, August.
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Keywords
Customer satisfaction; ECSI; External efficacy; Higher education; Structural equation model;All these keywords.
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