IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-7908-1751-5_4.html
   My bibliography  Save this book chapter

Quality Assessment of the University Educational Process: an Application of the ECSI Model

In: Effectiveness of University Education in Italy

Author

Listed:
  • Bruno Chiandotto

    (University of Florence)

  • Matilde Bini

    (University of Florence)

  • Bruno Bertaccini

    (University of Florence)

Abstract

Summary In a university, students represent the final users as well as the principal actors of the formative services. A measure of their perceived quality is essential for planning changes that would increase the level of the quality of these services. This perceived quality is analysed in this paper with the ECSI (European Customer Satisfaction Index) methodology. The ECSI, which implements a structural equation model, is aimed to represent the satisfaction of the students with some latent variables gauged through a set of observable indicators. We extend the ECSI to the data obtained from graduates of the University of Florence employed one year after graduation.

Suggested Citation

  • Bruno Chiandotto & Matilde Bini & Bruno Bertaccini, 2007. "Quality Assessment of the University Educational Process: an Application of the ECSI Model," Springer Books, in: Luigi Fabbris (ed.), Effectiveness of University Education in Italy, pages 43-54, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-1751-5_4
    DOI: 10.1007/978-3-7908-1751-5_4
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sevda Arslan & Ozlem Akkas, 2014. "Quality of College Life (QCL) of Students in Turkey: Students’ Life Satisfaction and Identification," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 115(2), pages 869-884, January.
    2. Eurico, Sofia & Valle, Patrícia & Silva, João Albino & Marques, Catarina, 2012. "Segmenting Graduate Consumers of Higher Education in Tourism: An Extension of the ECSI Model," Spatial and Organizational Dynamics Discussion Papers 2012-7, CIEO-Research Centre for Spatial and Organizational Dynamics, University of Algarve.
    3. Zeki Akinci & Gulseren Yurcu & Murad Alpaslan Kasalak, 2018. "The Mediating Role of Perception in the Relationship between Expectation and Satisfaction in Terms of Sustainability in Tourism Education," Sustainability, MDPI, vol. 10(7), pages 1-18, June.
    4. Bertaccini, Bruno & Bacci, Silvia & Petrucci, Alessandra, 2021. "A graduates ’ satisfaction index for the evaluation of the university overall quality," Socio-Economic Planning Sciences, Elsevier, vol. 73(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-7908-1751-5_4. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.