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Quality tools and techniques: Are they necessary for quality management?

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  • Tari, Juan Jose
  • Sabater, Vicente

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  • Tari, Juan Jose & Sabater, Vicente, 2004. "Quality tools and techniques: Are they necessary for quality management?," International Journal of Production Economics, Elsevier, vol. 92(3), pages 267-280, December.
    • Handle: RePEc:eee:proeco:v:92:y:2004:i:3:p:267-280
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    References listed on IDEAS

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    1. Bayo-Moriones, Alberto & Merino-Diaz de Cerio, Javier, 2001. "Quality management and high performance work practices: Do they coexist?," International Journal of Production Economics, Elsevier, vol. 73(3), pages 251-259, October.
    2. Lai, Kee-Hung, 2003. "Market orientation in quality-oriented organizations and its impact on their performance," International Journal of Production Economics, Elsevier, vol. 84(1), pages 17-34, April.
    3. Kevin B. Hendricks & Vinod R. Singhal, 1997. "Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards," Management Science, INFORMS, vol. 43(9), pages 1258-1274, September.
    4. Ritchie, L. & Dale, B. G., 2000. "Self-assessment using the business excellence model: A study of practice and process," International Journal of Production Economics, Elsevier, vol. 66(3), pages 241-254, July.
    5. Zackrisson, J. & Franzen, M. & Melbin, M. & Shahnavaz, H., 1995. "Quality by a step-by-step program in low scale industries," International Journal of Production Economics, Elsevier, vol. 41(1-3), pages 419-427, October.
    6. Thomas C. Powell, 1995. "Total quality management as competitive advantage: A review and empirical study," Strategic Management Journal, Wiley Blackwell, vol. 16(1), pages 15-37.
    7. Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
    8. Govers, Cor P. M., 2001. "QFD not just a tool but a way of quality management," International Journal of Production Economics, Elsevier, vol. 69(2), pages 151-159, January.
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    Cited by:

    1. Donna Ramirez Harrington & Madhu Khanna & George Deltas, 2008. "Striving to be green: the adoption of total quality environmental management," Applied Economics, Taylor & Francis Journals, vol. 40(23), pages 2995-3007.
    2. Bayo-Moriones, Alberto & Merino-Díaz-de-Cerio, Javier & Antonio Escamilla-de-León, Sergio & Mary Selvam, Rejina, 2011. "The impact of ISO 9000 and EFQM on the use of flexible work practices," International Journal of Production Economics, Elsevier, vol. 130(1), pages 33-42, March.
    3. Harrington, Donna Ramirez & Khanna, Madhu & Deltas, George, 2005. "Why Do Firms Strive to Be Green? Explaining the Adoption of Total Quality Environmental Management," Working Papers 34125, University of Guelph, Department of Food, Agricultural and Resource Economics.
    4. Rana Basu & Prabha Bhola, 2015. "Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 23(02), pages 199-235, June.
    5. Manjeet Kharub & Rajiv Kumar Sharma, 2016. "Investigating the role of CSF’s for successful implementation of quality management practices in MSMEs," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 7(1), pages 247-273, December.
    6. Juan Tarí & Iñaki Heras-Saizarbitoria & Gavin Dick, 2014. "Internal and external drivers for quality certification in the service industry: Do they have different impacts on success?," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 337-354, June.
    7. Wu, Sarah Jinhui & Zhang, Dongli, 2013. "Analyzing the effectiveness of quality management practices in China," International Journal of Production Economics, Elsevier, vol. 144(1), pages 281-289.
    8. Vanajah Siva, 2012. "Improvement in Product Development: Use of back-end data to support upstream efforts of Robust Design Methodology," Quality Innovation Prosperity, Technical University of Košice, Department of integrated management, vol. 16(2).
    9. Mackelprang, Alan W. & Jayaram, Jayanth & Xu, Kefeng, 2012. "The influence of types of training on service system performance in mass service and service shop operations," International Journal of Production Economics, Elsevier, vol. 138(1), pages 183-194.

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