Gaining Company’s Sustained Competitive Advantage, Is Really a Necessary Precondition for Improved Organizational Performance? The Case of TQM
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References listed on IDEAS
- Kevin B. Hendricks & Vinod R. Singhal, 1997. "Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards," Management Science, INFORMS, vol. 43(9), pages 1258-1274, September.
- Mark Kroll & Peter Wright & Richard A. Heiens, 1999. "The contribution of product quality to competitive advantage: impacts on systematic variance and unexplained variance in returns," Strategic Management Journal, Wiley Blackwell, vol. 20(4), pages 375-384, April.
- Thomas C. Powell, 1995. "Total quality management as competitive advantage: A review and empirical study," Strategic Management Journal, Wiley Blackwell, vol. 16(1), pages 15-37.
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- repec:ers:journl:v:xvi:y:2013:i:sisme:p:15-28 is not listed on IDEAS
- Karel HavlÃÄ ek & Pavla BÅ™eÄ ková & Vicky Zampeta, 2013. "Quality Management as a Part of CRM," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 15-28.
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More about this item
Keywords
Competitive advantage; Strategic Management; Total Quality Management; Competitiveness; Organizational performance;All these keywords.
JEL classification:
- L10 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - General
- L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
- M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
- L60 - Industrial Organization - - Industry Studies: Manufacturing - - - General
- L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General
- M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other
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