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Self-assessment using the business excellence model: A study of practice and process

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  • Ritchie, L.
  • Dale, B. G.

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  • Ritchie, L. & Dale, B. G., 2000. "Self-assessment using the business excellence model: A study of practice and process," International Journal of Production Economics, Elsevier, vol. 66(3), pages 241-254, July.
    • Handle: RePEc:eee:proeco:v:66:y:2000:i:3:p:241-254
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    References listed on IDEAS

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    1. Kevin B. Hendricks & Vinod R. Singhal, 1996. "Quality Awards and the Market Value of the Firm: An Empirical Investigation," Management Science, INFORMS, vol. 42(3), pages 415-436, March.
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    2. Yang, Yefei & Lee, Peter K.C. & Cheng, T.C.E., 2015. "Operational improvement competence and service recovery performance: The moderating effects of role stress and job resources," International Journal of Production Economics, Elsevier, vol. 164(C), pages 134-145.
    3. Loutfi Boulahlib & Noor Hazilah Abd Manaf & Izhairi Bt Ismail & Rafikul Islam, 2022. "Exploring Factors Influencing Academic Staff Attitude towards the Implementation of Total Quality Management (TQM) in Higher Education," International Journal of Human Resource Studies, Macrothink Institute, vol. 12(3), pages 98125-98125, December.
    4. Taylor, W.A. & Wright, G.H., 2006. "The contribution of measurement and information infrastructure to TQM success," Omega, Elsevier, vol. 34(4), pages 372-384, August.
    5. Calvo-Mora, Arturo & Roldán, José Luis, 2016. "The role of strategic planning in excellence management systemsAuthor-Name: Suarez, Eva," European Journal of Operational Research, Elsevier, vol. 248(2), pages 532-542.
    6. Juan José Tarí & Carolina Madeleine, 2010. "Introducing management models in service organisations in developed and developing countries," The Service Industries Journal, Taylor & Francis Journals, vol. 32(5), pages 789-806, October.
    7. Miriam Jankalová & Radoslav Jankal, 2020. "How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability," Sustainability, MDPI, vol. 12(15), pages 1-25, July.
    8. Özgür Özmen & Roxana Sârbu & Andreea Simona Sãseanu & Corneliu Toader, 2017. "The European Foundation for Quality Management (EFQM) Excellence Model in a Low Voltage Switchgear Compan," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(S11), pages 1064-1064.
    9. Ala'Eddin Mohammad Khalaf Ahmad & Yasser Abdullah Rhbeini & Omar Zayyan Alsharqi & Najla Kadi, 2012. "Quality Assessment of a Dental Centre Using EFQM Excellence Model: A Case Study on King Fahd Armed Forces Hospital," Business and Management Research, Business and Management Research, Sciedu Press, vol. 1(4), pages 121-140, December.
    10. Rana Basu & Prabha Bhola, 2015. "Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 23(02), pages 199-235, June.
    11. Álvarez García, José & De la Cruz del Río Rama, María & Vila Alonso, Mercedes & Fraiz Brea, José Antonio, 2014. "Relação de dependência entre os fatores críticos de qualidade e impacto social," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 54(6), November.
    12. Tari­, Juan José, 2008. "Self-assessment exercises: A comparison between a private sector organisation and higher education institutions," International Journal of Production Economics, Elsevier, vol. 114(1), pages 105-118, July.
    13. Saskia Maria De Gani & Daniela Nowak-Flück & Dunja Nicca & Dominique Vogt, 2020. "Self-Assessment Tool to Promote Organizational Health Literacy in Primary Care Settings in Switzerland," IJERPH, MDPI, vol. 17(24), pages 1-14, December.
    14. Yang, Yefei & Lee, Peter K.C. & Cheng, T.C.E., 2016. "Continuous improvement competence, employee creativity, and new service development performance: A frontline employee perspective," International Journal of Production Economics, Elsevier, vol. 171(P2), pages 275-288.
    15. Toma Sorin-George & Marinescu Paul, 2018. "Business excellence models: a comparison," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 12(1), pages 966-974, May.
    16. Anita Trezona & Sarity Dodson & Emma Fitzsimon & Anthony D. LaMontagne & Richard H. Osborne, 2020. "Field-Testing and Refinement of the Organisational Health Literacy Responsiveness Self-Assessment (Org-HLR) Tool and Process," IJERPH, MDPI, vol. 17(3), pages 1-13, February.
    17. Tari, Juan Jose & Sabater, Vicente, 2004. "Quality tools and techniques: Are they necessary for quality management?," International Journal of Production Economics, Elsevier, vol. 92(3), pages 267-280, December.

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