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Analyzing the effectiveness of quality management practices in China

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  • Wu, Sarah Jinhui
  • Zhang, Dongli

Abstract

This study examines the effectiveness of different quality management practices in firms operating in China. Following March's framework, quality management practices are organized by two orientations—exploration vs. exploitation. We investigate whether exploitative-oriented quality practices are more effective than exploratory-oriented quality practices or vice versa in China. Data were collected from quality managers of companies located in seven areas in China. Structural equation models were used to assess the effectiveness of explorative quality practices and exploitative quality practices on multiple performance dimensions. Overall, exploratory-oriented practices contribute more towards most of performance goals than exploitative-oriented practices. We further explain the research findings from the national culture perspective in the sense that the current Chinese national culture profile is dramatically different from the traditional wisdom, particularly in power distance. The results provide an insightful guideline for quality managers to allocate scarce resources to make quality practices more effective in operations sites in China. It offers a new focus of launching quality management practices in a specific cultural environment.

Suggested Citation

  • Wu, Sarah Jinhui & Zhang, Dongli, 2013. "Analyzing the effectiveness of quality management practices in China," International Journal of Production Economics, Elsevier, vol. 144(1), pages 281-289.
    • Handle: RePEc:eee:proeco:v:144:y:2013:i:1:p:281-289
    DOI: 10.1016/j.ijpe.2013.02.015
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    Cited by:

    1. Yi-Ting Chen & Edward W. Sun & Yi-Bing Lin, 2019. "Coherent quality management for big data systems: a dynamic approach for stochastic time consistency," Annals of Operations Research, Springer, vol. 277(1), pages 3-32, June.
    2. Escrig, Ana B. & de Menezes, Lilian M., 2015. "What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain," International Journal of Production Economics, Elsevier, vol. 169(C), pages 362-375.
    3. Effrosyni Taraza & Sofia Anastasiadou & Christos Papademetriou & Andreas Masouras, 2024. "Evaluation of Quality and Equality in Education Using the European Foundation for Quality Management Excellence Model—A Literature Review," Sustainability, MDPI, vol. 16(3), pages 1-28, January.
    4. Haffar, Mohamed & Al-Karaghouli, Wafi & Irani, Zahir & Djebarni, Ramdane & Gbadamosi, Gbolahan, 2019. "The influence of individual readiness for change dimensions on quality management implementation in Algerian manufacturing organisations," International Journal of Production Economics, Elsevier, vol. 207(C), pages 247-260.
    5. Fundin, Anders & Bergquist, Bjarne & Eriksson, Henrik & Gremyr, Ida, 2018. "Challenges and propositions for research in quality management," International Journal of Production Economics, Elsevier, vol. 199(C), pages 125-137.
    6. Jian Yang & Chaohua Dong & Yongjin Chen, 2021. "Government’s Economic Performance Fosters Trust in Government in China: Assessing the Moderating Effect of Respect for Authority," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 154(2), pages 545-558, April.
    7. Gomes, Paulo J. & Silva, Graça Miranda & Sarkis, Joseph, 2020. "Exploring the relationship between quality ambidexterity and sustainable production," International Journal of Production Economics, Elsevier, vol. 224(C).
    8. Prim, Alexandre Luis & Freitas, Kenyth Alves de & Paiva, Ely Laureano & Kumar, Maneesh, 2023. "The development of quality capabilities in Brazilian breweries: A Co-evolutionary approach," International Journal of Production Economics, Elsevier, vol. 256(C).
    9. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz & Beltrán-Martín, Inmaculada, 2018. "The impact of hard and soft quality management and proactive behaviour in determining innovation performance," International Journal of Production Economics, Elsevier, vol. 200(C), pages 1-14.
    10. Huo, Baofeng & Gu, Minhao & Jiang, Bin, 2018. "China-related POM research: Literature review and suggestions for future research," International Journal of Production Economics, Elsevier, vol. 203(C), pages 134-153.

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