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Impact of quality on competitive advantage and organizational performance

Author

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  • L Lakhal

    (Faculté de Droit et des Sciences Economiques et Politiques de Sousse (Tunisia))

Abstract

Effective quality improvement has become a potentially valuable way of securing competitive advantage and improving organizational performance. This research conceptualizes and develops a framework that links quality, competitive advantage, and organizational performance. Data for the study were collected from 74 organizations and the relationships proposed in the framework were tested using structural equation modelling. The results indicate that quality improvement can lead to enhanced competitive advantage and improved organizational performance. The contribution of the paper is that it provides empirical support for direct and indirect effects of quality on organizational performance and competitive advantage in Tunisia.

Suggested Citation

  • L Lakhal, 2009. "Impact of quality on competitive advantage and organizational performance," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(5), pages 637-645, May.
    • Handle: RePEc:pal:jorsoc:v:60:y:2009:i:5:d:10.1057_palgrave.jors.2602601
    DOI: 10.1057/palgrave.jors.2602601
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    References listed on IDEAS

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    Cited by:

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    3. Ahmed Attia, 2023. "Effect of Sustainable Supply Chain Management and Customer Relationship Management on Organizational Performance in the Context of the Egyptian Textile Industry," Sustainability, MDPI, vol. 15(5), pages 1-16, February.
    4. Mohamed ID BAHA & Mohamed Eddani, 2024. "Impact des Technologies Numériques sur la performance des Petites et Moyennes Entreprises marocaines : cas des entreprises de la région « Souss Massa »," Post-Print hal-04563306, HAL.
    5. Joon-ho Kim & Bong-ihn Seok & Hyun-ju Choi & Seung-hye Jung & Jong-pil Yu, 2020. "Sustainable Management Activities: A Study on the Relations between Technology Commercialization Capabilities, Sustainable Competitive Advantage, and Business Performance," Sustainability, MDPI, vol. 12(19), pages 1-31, September.
    6. Amol Adkonkar & Anand Sharma & Pooja Arora, 2024. "Validation of Instrument Measuring the Impact of SCM Practices and SCM Agility on Competitive Advantage and Organization Performance in Indian Pharmaceutical Firms," Paradigm, , vol. 28(1), pages 65-83, June.
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    8. Khaled Alzeaideen, 2020. "Construction of Competitive Advantage Instrument in Jordanian SME Context Using Structural Equation Modelling," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 11(1), pages 236-251, January.
    9. Piera Centobelli & Roberto Cerchione & Eugenio Oropallo & Wael Hassan El‐Garaihy & Tamer Farag & Khalid Hassan Al Shehri, 2022. "Towards a sustainable development assessment framework to bridge supply chain practices and technologies," Sustainable Development, John Wiley & Sons, Ltd., vol. 30(4), pages 647-663, August.
    10. Kuen-Suan Chen & Chun-Min Yu & Tsang-Chuan Chang & Hsuan-Yu Chen, 2024. "Fuzzy evaluation of product reliability based on ratio-based lifetime performance index," Annals of Operations Research, Springer, vol. 340(1), pages 163-180, September.
    11. Fawaz M. Abdullah & Abdulrahman M. Al-Ahmari & Saqib Anwar, 2023. "Analyzing Interdependencies among Influencing Factors in Smart Manufacturing," Sustainability, MDPI, vol. 15(4), pages 1-19, February.
    12. Nayak, Bishwajit & Bhattacharyya, Som Sekhar & Krishnamoorthy, Bala, 2022. "Exploring the black box of competitive advantage – An integrated bibliometric and chronological literature review approach," Journal of Business Research, Elsevier, vol. 139(C), pages 964-982.
    13. Patient Rambe & Peter Khaola, 2023. "Enhancing competitiveness through technology transfer and product quality: the mediation and moderation effects of location and asset value," Journal of Innovation and Entrepreneurship, Springer, vol. 12(1), pages 1-23, December.

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