IDEAS home Printed from https://ideas.repec.org/a/eee/proeco/v276y2024ics0925527324002378.html
   My bibliography  Save this article

New approach for quality function development based on cooperative game-based consensus mechanism and three-way decision method

Author

Listed:
  • Wang, Jing
  • Liu, Hu-Chen
  • Zhang, Junyao
  • Shi, Hua
  • Zhang, Qi-Zhen

Abstract

Quality function deployment (QFD) is a team-based product development approach for identifying critical engineering characteristics according to customer requirements to improve customer satisfaction. Nonetheless, there are some limitations in the current QFD methods when used in real-world situations. For example, most of them cannot handle experts’ conflict opinions regarding the correlation evaluations between customer requirements and engineering characteristics, and only focus on how to acquire a complete importance ranking of engineering characteristics which is unnecessary in many realistic cases. In this study, we aim to develop a new QFD approach by using the cooperative game consensus reaching process and three-way decision theory. First, the cooperative game-based consensus mechanism is applied to help experts reach a consensus on the correlation assessments between customer requirements and engineering characteristics. Then, an extended three-way decision method is adopted to obtain the importance classifications of engineering characteristics and identify the critical ones for product improvement. Finally, the proposed QFD approach is illustrated with a case study regarding renewable energy storage technology improvement, and its efficiency and advantages are verified via comparative analysis and simulation analysis.

Suggested Citation

  • Wang, Jing & Liu, Hu-Chen & Zhang, Junyao & Shi, Hua & Zhang, Qi-Zhen, 2024. "New approach for quality function development based on cooperative game-based consensus mechanism and three-way decision method," International Journal of Production Economics, Elsevier, vol. 276(C).
    • Handle: RePEc:eee:proeco:v:276:y:2024:i:c:s0925527324002378
    DOI: 10.1016/j.ijpe.2024.109380
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0925527324002378
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijpe.2024.109380?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Jia Huang & Ling-Xiang Mao & Hu-Chen Liu & Min-shun Song, 2022. "Quality function deployment improvement: A bibliometric analysis and literature review," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(3), pages 1347-1366, June.
    2. Ye-Jia Ping & Ran Liu & Ze-Ling Wang & Hu-Chen Liu, 2022. "New approach for quality function deployment with an extended alternative queuing method under linguistic Pythagorean fuzzy environment," European Journal of Industrial Engineering, Inderscience Enterprises Ltd, vol. 16(3), pages 349-370.
    3. Meng, Fan-Yong & Gong, Zai-Wu & Pedrycz, Witold & Chu, Jun-Fei, 2023. "Selfish-dilemma consensus analysis for group decision making in the perspective of cooperative game theory," European Journal of Operational Research, Elsevier, vol. 308(1), pages 290-305.
    4. Fanyong Meng & Zijun Li & Zongrun Wang, 2023. "Cooperative game theory based consistency and consensus reaching process for group decision making with fuzzy preference relations," Journal of the Operational Research Society, Taylor & Francis Journals, vol. 74(10), pages 2261-2276, October.
    5. Song-Man Wu & Hu-Chen Liu & Li-En Wang, 2017. "Hesitant fuzzy integrated MCDM approach for quality function deployment: a case study in electric vehicle," International Journal of Production Research, Taylor & Francis Journals, vol. 55(15), pages 4436-4449, August.
    6. Chan, Lai-Kow & Wu, Ming-Lu, 2002. "Quality function deployment: A literature review," European Journal of Operational Research, Elsevier, vol. 143(3), pages 463-497, December.
    7. Finger, Gustavo Strauch Wilin & Lima-Junior, Francisco Rodrigues, 2022. "A hesitant fuzzy linguistic QFD approach for formulating sustainable supplier development programs," International Journal of Production Economics, Elsevier, vol. 247(C).
    8. Meng, Fanyong & Tang, Jie & An, Qingxian, 2023. "Cooperative game based two-stage consensus adjustment mechanism for large-scale group decision making," Omega, Elsevier, vol. 117(C).
    9. Ru-xin Nie & Zhang-peng Tian & Chin Kwai Sang & Jian-qiang Wang, 2022. "Implementing healthcare service quality enhancement using a cloud-support QFD model integrated with TODIM method and linguistic distribution assessments," Journal of the Operational Research Society, Taylor & Francis Journals, vol. 73(2), pages 207-229, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hua Shi & Ling-Xiang Mao & Ke Li & Xiang-Hu Wang & Hu-Chen Liu, 2022. "Engineering Characteristics Prioritization in Quality Function Deployment Using an Improved ORESTE Method with Double Hierarchy Hesitant Linguistic Information," Sustainability, MDPI, vol. 14(15), pages 1-19, August.
    2. Ling-Xiang Mao & Jing Lan & Anqi Chen & Hua Shi & Hu-Chen Liu, 2025. "New Approach for Quality Function Deployment Based on Linguistic Distribution Assessments and CRITIC Method," Mathematics, MDPI, vol. 13(2), pages 1-16, January.
    3. Meng, Fan-Yong & Zhao, Deng-Yu & Gong, Zai-Wu & Chu, Jun-Fei & Pedrycz, Witold & Yuan, Zhe, 2024. "Consensus adjustment for multi-attribute group decision making based on cross-allocation," European Journal of Operational Research, Elsevier, vol. 318(1), pages 200-216.
    4. Mario Fargnoli & Emilio Salvatori & Massimo Tronci, 2024. "A Green Marketing and Operations Management Decision-Making Approach Based on QFDE for Photovoltaic Systems," Sustainability, MDPI, vol. 16(14), pages 1-22, July.
    5. Meinel, Martin & Eismann, Tobias T. & Baccarella, Christian V. & Fixson, Sebastian K. & Voigt, Kai-Ingo, 2020. "Does applying design thinking result in better new product concepts than a traditional innovation approach? An experimental comparison study," European Management Journal, Elsevier, vol. 38(4), pages 661-671.
    6. Li, Yan-Lai & Tang, Jia-Fu & Chin, Kwai-Sang & Jiang, Yu-Shi & Han, Yi & Pu, Yun, 2011. "Estimating the final priority ratings of engineering characteristics in mature-period product improvement by MDBA and AHP," International Journal of Production Economics, Elsevier, vol. 131(2), pages 575-586, June.
    7. Han, Chang Hee & Kim, Jae Kyeong & Choi, Sang Hyun, 2004. "Prioritizing engineering characteristics in quality function deployment with incomplete information: A linear partial ordering approach," International Journal of Production Economics, Elsevier, vol. 91(3), pages 235-249, October.
    8. Iranmanesh, Hossein & Thomson, Vince, 2008. "Competitive advantage by adjusting design characteristics to satisfy cost targets," International Journal of Production Economics, Elsevier, vol. 115(1), pages 64-71, September.
    9. J-B Yang & D-L Xu & X Xie & A K Maddulapalli, 2011. "Multicriteria evidential reasoning decision modelling and analysis—prioritizing voices of customer," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(9), pages 1638-1654, September.
    10. Chao Fu & Wenjun Chang, 2024. "A Markov Chain-Based Group Consensus Method with Unknown Parameters," Group Decision and Negotiation, Springer, vol. 33(5), pages 1019-1048, October.
    11. Liu, Xiao & Li, Ming-Yang, 2024. "Sustainable service product design method: Focus on customer demands and triple bottom line," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
    12. Elias Carayannis & Pantelis Kostis & Hasan Dinçer & Serhat Yüksel, 2024. "Quality Function Deployment-Oriented Strategic Outlook to Sustainable Energy Policies Based on Quintuple Innovation Helix," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 6761-6779, June.
    13. Robert N. Boute & Maud M. Van den Broeke & Kristof A. Deneire, 2017. "Barco Implements Platform-Based Product Development in Its Healthcare Division," Decision Analysis, INFORMS, vol. 48(01), pages 35-44, February.
    14. Prem Kumar Singh, 2023. "Research impact analysis of an institute using Scopus data and its hierarchical order visualization," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(3), pages 2859-2892, June.
    15. Nasser Fegh-hi Farahmand, 2016. "Imperative Strategic Planning as Improvement of the Decision Making of Organization," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 5(1), pages 10-19, March.
    16. Sharma, Varun & Vijayaraghavan, T.A.S. & Raghu Ram, Tata L., 2023. "Resolving operational paradox of sustainable supply chain: A decision framework approach," Socio-Economic Planning Sciences, Elsevier, vol. 87(PB).
    17. Chowdhury, Md. Maruf Hossan & Quaddus, Mohammed A., 2015. "A multiple objective optimization based QFD approach for efficient resilient strategies to mitigate supply chain vulnerabilities: The case of garment industry of Bangladesh☆,☆☆☆This manuscript was pro," Omega, Elsevier, vol. 57(PA), pages 5-21.
    18. Chao Song & Jian-Qiang Wang & Jun-Bo Li, 2020. "New Framework for Quality Function Deployment Using Linguistic Z-Numbers," Mathematics, MDPI, vol. 8(2), pages 1-20, February.
    19. Christos Ellinas & Neil Allan & Anders Johansson, 2016. "Exploring Structural Patterns Across Evolved and Designed Systems: A Network Perspective," Systems Engineering, John Wiley & Sons, vol. 19(3), pages 179-192, May.
    20. Tsuen-Ho Hsu & Li-Chu Hung & Jia-Wei Tang, 2012. "An analytical model for building brand equity in hospitality firms," Annals of Operations Research, Springer, vol. 195(1), pages 355-378, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:proeco:v:276:y:2024:i:c:s0925527324002378. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/ijpe .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.