IDEAS home Printed from https://ideas.repec.org/a/gam/jmathe/v8y2020i2p224-d318570.html
   My bibliography  Save this article

New Framework for Quality Function Deployment Using Linguistic Z-Numbers

Author

Listed:
  • Chao Song

    (School of Business, Central South University, Changsha 410012, China)

  • Jian-Qiang Wang

    (School of Business, Central South University, Changsha 410012, China)

  • Jun-Bo Li

    (Business School, Guilin University of Technology, Guilin 541004, China)

Abstract

Quality function deployment (QFD) is a useful design quality control tool in service enterprises and manufacturing enterprises. However, there are several issues in extant QFD frameworks, that is, in three aspects: description of evaluation information, weight determination of expert team members (TMs), and weight identification of customer requirements (CRs). In order to address these issues, a novel QFD framework is first proposed utilizing linguistic Z-numbers (LZNs) with integrated subjective and objective weights of TMs and CRs. The LZNs can represent uncertain information and the reliability of information in a specific way while the fuzzy numbers cannot. Moreover, the order relation analysis (G1) method and improved maximum consensus (MC) method are developed to get the subjective and objective weights of TMs, respectively. Further, the step-wise weight assessment ratio analysis (SWARA) method and statistical distance (SD) method are studied to acquire combined weights of CRs. Next, the proposed QFD framework is applied to a case of logistics service provider, which illustrates the availability and utility of the framework. Then, a sensitivity analysis is conducted to prove the reliability of the framework. Finally, two comparative analyses are performed to declare the advantages of the framework. Results indicate the proposed QFD framework is better than existing models.

Suggested Citation

  • Chao Song & Jian-Qiang Wang & Jun-Bo Li, 2020. "New Framework for Quality Function Deployment Using Linguistic Z-Numbers," Mathematics, MDPI, vol. 8(2), pages 1-20, February.
  • Handle: RePEc:gam:jmathe:v:8:y:2020:i:2:p:224-:d:318570
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2227-7390/8/2/224/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/2227-7390/8/2/224/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Jian-qiang Wang & Zhi-qiu Han & Hong-yu Zhang, 2014. "Multi-criteria Group Decision-Making Method Based on Intuitionistic Interval Fuzzy Information," Group Decision and Negotiation, Springer, vol. 23(4), pages 715-733, July.
    2. Wu, Xin & Nie, Lei & Xu, Meng, 2017. "Robust fuzzy quality function deployment based on the mean-end-chain concept: Service station evaluation problem for rail catering services," European Journal of Operational Research, Elsevier, vol. 263(3), pages 974-995.
    3. Song-Man Wu & Hu-Chen Liu & Li-En Wang, 2017. "Hesitant fuzzy integrated MCDM approach for quality function deployment: a case study in electric vehicle," International Journal of Production Research, Taylor & Francis Journals, vol. 55(15), pages 4436-4449, August.
    4. Bertrand Mareschal & Jean Pierre Brans & Philippe Vincke, 1984. "Prométhée: a new family of outranking methods in multicriteria analysis," ULB Institutional Repository 2013/9305, ULB -- Universite Libre de Bruxelles.
    5. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 2.
    6. Daniel Kahneman & Amos Tversky, 2013. "Prospect Theory: An Analysis of Decision Under Risk," World Scientific Book Chapters, in: Leonard C MacLean & William T Ziemba (ed.), HANDBOOK OF THE FUNDAMENTALS OF FINANCIAL DECISION MAKING Part I, chapter 6, pages 99-127, World Scientific Publishing Co. Pte. Ltd..
    7. Hu-Chen Liu & Jian-Xin You & Shouming Chen & Yi-Zeng Chen, 2016. "An integrated failure mode and effect analysis approach for accurate risk assessment under uncertainty," IISE Transactions, Taylor & Francis Journals, vol. 48(11), pages 1027-1042, November.
    8. Chuanyang Ruan & Jianhui Yang, 2014. "Software Quality Evaluation Model Based on Weighted Mutation Rate Correction Incompletion G1 Combination Weights," Mathematical Problems in Engineering, Hindawi, vol. 2014, pages 1-9, August.
    9. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 4.
    10. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 3.
    11. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 1.
    12. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 4.
    13. Chowdhury, Md. Maruf Hossan & Quaddus, Mohammed A., 2015. "A multiple objective optimization based QFD approach for efficient resilient strategies to mitigate supply chain vulnerabilities: The case of garment industry of Bangladesh☆,☆☆☆This manuscript was pro," Omega, Elsevier, vol. 57(PA), pages 5-21.
    14. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 3.
    15. Editorial Article, 0. "The Information for Authors," Economics of Contemporary Russia, Regional Public Organization for Assistance to the Development of Institutions of the Department of Economics of the Russian Academy of Sciences, issue 2.
    16. Wu, Xingli & Liao, Huchang, 2019. "A consensus-based probabilistic linguistic gained and lost dominance score method," European Journal of Operational Research, Elsevier, vol. 272(3), pages 1017-1027.
    17. Opricovic, Serafim & Tzeng, Gwo-Hshiung, 2004. "Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS," European Journal of Operational Research, Elsevier, vol. 156(2), pages 445-455, July.
    18. Weiqiang Jia & Zhenyu Liu & Zhiyun Lin & Chan Qiu & Jianrong Tan, 2016. "Quantification for the importance degree of engineering characteristics with a multi-level hierarchical structure in QFD," International Journal of Production Research, Taylor & Francis Journals, vol. 54(6), pages 1627-1649, March.
    19. Rezaei, Jafar, 2015. "Best-worst multi-criteria decision-making method," Omega, Elsevier, vol. 53(C), pages 49-57.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rupkumar Mahapatra & Sovan Samanta & Madhumangal Pal & Tofigh Allahviranloo & Antonios Kalampakas, 2024. "A Study on Linguistic Z-Graph and Its Application in Social Networks," Mathematics, MDPI, vol. 12(18), pages 1-24, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Máximo Méndez & Mariano Frutos & Fabio Miguel & Ricardo Aguasca-Colomo, 2020. "TOPSIS Decision on Approximate Pareto Fronts by Using Evolutionary Algorithms: Application to an Engineering Design Problem," Mathematics, MDPI, vol. 8(11), pages 1-27, November.
    2. Dragan Pamučar & Fatih Ecer & Goran Cirovic & Melfi A. Arlasheedi, 2020. "Application of Improved Best Worst Method (BWM) in Real-World Problems," Mathematics, MDPI, vol. 8(8), pages 1-19, August.
    3. Harish Garg & Jeonghwan Gwak & Tahir Mahmood & Zeeshan Ali, 2020. "Power Aggregation Operators and VIKOR Methods for Complex q-Rung Orthopair Fuzzy Sets and Their Applications," Mathematics, MDPI, vol. 8(4), pages 1-34, April.
    4. Kritana Prueksakorn & Cheng-Xu Piao & Hyunchul Ha & Taehyeung Kim, 2015. "Computational and Experimental Investigation for an Optimal Design of Industrial Windows to Allow Natural Ventilation during Wind-Driven Rain," Sustainability, MDPI, vol. 7(8), pages 1-22, August.
    5. Hualin Xie & Jinlang Zou & Hailing Jiang & Ning Zhang & Yongrok Choi, 2014. "Spatiotemporal Pattern and Driving Forces of Arable Land-Use Intensity in China: Toward Sustainable Land Management Using Emergy Analysis," Sustainability, MDPI, vol. 6(6), pages 1-17, May.
    6. Stephan E. Maurer & Andrei V. Potlogea, 2021. "Male‐biased Demand Shocks and Women's Labour Force Participation: Evidence from Large Oil Field Discoveries," Economica, London School of Economics and Political Science, vol. 88(349), pages 167-188, January.
    7. Tie Hua Zhou & Ling Wang & Keun Ho Ryu, 2015. "Supporting Keyword Search for Image Retrieval with Integration of Probabilistic Annotation," Sustainability, MDPI, vol. 7(5), pages 1-18, May.
    8. T. Karski, 2019. "Opinions and Controversies in Problem of The So-Called Idiopathic Scoliosis. Information About Etiology, New Classification and New Therapy," Biomedical Journal of Scientific & Technical Research, Biomedical Research Network+, LLC, vol. 12(5), pages 9612-9616, January.
    9. Sung-Won Park & Sung-Yong Son, 2017. "Cost Analysis for a Hybrid Advanced Metering Infrastructure in Korea," Energies, MDPI, vol. 10(9), pages 1-18, September.
    10. Wesley Mendes-da-Silva, 2020. "What Makes an Article be More Cited?," RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração, vol. 24(6), pages 507-513.
    11. Martin Valtierra-Rodriguez & Juan Pablo Amezquita-Sanchez & Arturo Garcia-Perez & David Camarena-Martinez, 2019. "Complete Ensemble Empirical Mode Decomposition on FPGA for Condition Monitoring of Broken Bars in Induction Motors," Mathematics, MDPI, vol. 7(9), pages 1-19, August.
    12. Akca Yasar & Gokhan Ozer, 2016. "Determination the Factors that Affect the Use of Enterprise Resource Planning Information System through Technology Acceptance Model," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(10), pages 1-91, September.
    13. Julián Miranda & Angélica Flórez & Gustavo Ospina & Ciro Gamboa & Carlos Flórez & Miguel Altuve, 2020. "Proposal for a System Model for Offline Seismic Event Detection in Colombia," Future Internet, MDPI, vol. 12(12), pages 1-17, December.
    14. Wisdom Akpalu & Mintewab Bezabih, 2015. "Tenure Insecurity, Climate Variability and Renting out Decisions among Female Small-Holder Farmers in Ethiopia," Sustainability, MDPI, vol. 7(6), pages 1-16, June.
    15. Wei Chen & Shu-Yu Liu & Chih-Han Chen & Yi-Shan Lee, 2011. "Bounded Memory, Inertia, Sampling and Weighting Model for Market Entry Games," Games, MDPI, vol. 2(1), pages 1-13, March.
    16. David Harborth & Sebastian Pape, 2020. "Empirically Investigating Extraneous Influences on the “APCO” Model—Childhood Brand Nostalgia and the Positivity Bias," Future Internet, MDPI, vol. 12(12), pages 1-16, December.
    17. Ping Wang & Jie Wang & Guiwu Wei & Cun Wei, 2019. "Similarity Measures of q-Rung Orthopair Fuzzy Sets Based on Cosine Function and Their Applications," Mathematics, MDPI, vol. 7(4), pages 1-23, April.
    18. Peterson, Willis L., 1973. "Publication Productivities Of U.S. Economics Department Graduates," Staff Papers 14105, University of Minnesota, Department of Applied Economics.
    19. Taeyeoun Roh & Yujin Jeong & Byungun Yoon, 2017. "Developing a Methodology of Structuring and Layering Technological Information in Patent Documents through Natural Language Processing," Sustainability, MDPI, vol. 9(11), pages 1-19, November.
    20. He-Yau Kang & Amy H. I. Lee & Tzu-Ting Huang, 2016. "Project Management for a Wind Turbine Construction by Applying Fuzzy Multiple Objective Linear Programming Models," Energies, MDPI, vol. 9(12), pages 1-15, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jmathe:v:8:y:2020:i:2:p:224-:d:318570. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.