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The effectiveness of the ISO 9001 quality management system and its influential critical factors in Greek manufacturing companies

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  • Evangelos Psomas
  • Jiju Antony

Abstract

The purpose of the study is firstly, to empirically validate the conceptual structure of the effectiveness of the ISO 9001 quality management system (QMS) in manufacturing companies and secondly, to determine the critical factors that have a significant impact on the QMS’s effectiveness. A research study was carried out through a structured questionnaire in a sample of 163 ISO 9001 certified Greek companies. Exploratory and confirmatory factor analyses are applied to extract and validate latent constructs, while their relationships are determined through structural equation modelling. The analyses confirm the conceptual factorial structure of the ISO 9001 QMS’s effectiveness which consists of three dimensions – the ISO 9001 objectives (prevention of non-conformities, continuous improvement and customer satisfaction focus). The analysis also confirms the five dimensions of the critical factors for ISO 9001 QMS effectiveness identified in the literature (internal motivation, external environment pressure, company attributes, employee attributes and quality system attributes). However, only the company internal motivation, company attributes and employee attributes have a significant impact on the ISO 9001 QMS’s effectiveness.

Suggested Citation

  • Evangelos Psomas & Jiju Antony, 2015. "The effectiveness of the ISO 9001 quality management system and its influential critical factors in Greek manufacturing companies," International Journal of Production Research, Taylor & Francis Journals, vol. 53(7), pages 2089-2099, April.
    • Handle: RePEc:taf:tprsxx:v:53:y:2015:i:7:p:2089-2099
    DOI: 10.1080/00207543.2014.965353
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    Cited by:

    1. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
    2. Cai, Shaohan & Jun, Minjoon, 2018. "A qualitative study of the internalization of ISO 9000 standards: The linkages among firms' motivations, internalization processes, and performance," International Journal of Production Economics, Elsevier, vol. 196(C), pages 248-260.
    3. Younès El Manzani & Mostapha El Idrissi & Zakaria Lissaneddine, 2022. "Soft quality management practices and product innovation ambidexterity: the mediating role of market orientation ambidexterity," Post-Print hal-04317941, HAL.
    4. Alina-Rodica GAL, 2019. "The Impact Of Quality Management System On The Effectiveness Of Hrm Practices In Sme’S," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 863-870, November.
    5. Mahour Mellat Parast & Arsalan Safari, 2023. "Do quality and business excellence models improve quality and operational results in educational organizations? A repeated cross-sectional analysis," Operations Management Research, Springer, vol. 16(2), pages 868-886, June.
    6. Younès El Manzani & Jean Jack Cegarra, 2023. "The complementary effect of quality management and proactive market orientation on radical product innovation under environmental uncertainty," Post-Print hal-04182964, HAL.

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